Kia of Columbia

Kia experience Matt took his time to help us out and he was very nice. He didn't push us, he let us look around. He's a great salesman! Matt took his time to help us out and he was very nice. He didn't push us, he let us look around. He's a great salesman! More

Thankful So thankful for Matt B. and his willingness to help me in all my craziness! He was patient with me while looking at vehicles even when my kids were be So thankful for Matt B. and his willingness to help me in all my craziness! He was patient with me while looking at vehicles even when my kids were being bad. I would go back even though we didn't find a vehicle I liked! More

Love It I've know Novy for years and his family has highly recommended KIAs to me as they have purchased vehicles from Novy. Buying process was smooth and No I've know Novy for years and his family has highly recommended KIAs to me as they have purchased vehicles from Novy. Buying process was smooth and Novy was patient while I test drove several models to get the one that fit me. More

Smooth as Silk On August 1, using carfax.com, I identified a 2014 Kia Cadenza located at Kia of Columbia. The vehicle met all of my search criteria so I emailed for On August 1, using carfax.com, I identified a 2014 Kia Cadenza located at Kia of Columbia. The vehicle met all of my search criteria so I emailed for additional information at approximately 6:10 pm. Within 5 minutes, I received a phone call from Jermaine Adams, sales professional. Less than 24 hours later, the Cadenza was mine. Jermaine was respectful and knowledgeable, yet exerted no sales pressure, during the entire process. The amount of time physically spent in the dealership was less than one hour. I look forward to a continued positive relationship with the Kia of Columbia staff and highly recommend Jermaine. More

Had a rude, impatient salesperson Had the displeasure of a nasty salesperson encounter when I visited this dealership. Matt made it aggressively clear that he was uninterested in spend Had the displeasure of a nasty salesperson encounter when I visited this dealership. Matt made it aggressively clear that he was uninterested in spending any of his time with us, did not listen to me regarding what I was there to see, and then tried very hard to sell me on a vehicle I had already told him didn't meet my criteria. He was actively rude, pointedly impatient, and even flat out denied us —two adults— a test drive of what we came there to see. "If you want a free ride, go to an amusement park." I have truly never met a salesman that left a worse impression. I would return to this dealership, not least because the General Manager has been fairly responsive to this matter. But I'll be happy never to work with Matt again. More

Had a terrific experience at Kia of Columbia! I went to Kia of Columbia to buy a new car initially because of their amazing included lifetime warranty on their cars, which covers the engine and t I went to Kia of Columbia to buy a new car initially because of their amazing included lifetime warranty on their cars, which covers the engine and transmission for the lifetime you own the car at no extra cost. This in itself is enough to buy a car from them, but what truly impressed me was the whole car buying experience. The dealership had a very friendly and calming vibe compared to the other dealerships I had visited. I never felt pressured and truly felt like a special customer. Part of the reason for this was the wonderful sales person I had named Novy Foland. I can't say enough good things about him! He got me everything I asked for in a car and more. They gave me the price and financing I asked for, plus they were wonderful friendly and professional with me. Novy went above and beyond answering any and all questions I had, even showing me personally how to better drive my new hybrid after I bought it and had questions after I left. He has responded to emails and texts. Even followeing up with me on the phone and in person after I have purchased my car to make sure I am completely satisfied with my purchase. It's this attention to the customer that is very impressive. I highly recommend Novy Forland if you plan on buying a Kia! He and everyone at Kia of Columbia has made this car experience the best one I have had so far! More

Above & Beyond (Robert Ridgeway) After lots of searching and narrowing down the field of prospects, I finally found the pre-owned SUV I was looking for on the Kia lot. Luck put me on After lots of searching and narrowing down the field of prospects, I finally found the pre-owned SUV I was looking for on the Kia lot. Luck put me on the phone with Robert Ridgeway when I called in...he made it EASY for us to end our car search! As I was not able to run in to look at the vehicle that day, he went WAY out of his way to give me all the info I wanted over the phone. He provided key details, texted all the photos I wanted, took it for a test drive while I was on the phone, and finished by taking it to the mechanic (of my choice) to have it looked at. Once I was sure my mechanic approved, I brought my husband in on the conversation. For Robert to provide all of that time and excellent customer service was a HUGE time savings for us!! Seeing the vehicle in person, it was as described, and as the photos showed. Our test drive went well and turned up no surprises. Having done lots of research, I was already aware of the market value of the SUV, and as it was already a pretty great deal, negotiations were quick and easy. Although we arrived pre-approved by our credit union, Finance Manager Greg DeLong was very helpful, and got us financed elsewhere for a full percentage point less! He was also very helpful at explaining all of the "extras" (service plans, etc). There wasn't anyone we encountered that didn't make us feel like valued customers, even though were weren't buying or leasing new. Everyone went above and beyond, and we are pleased with our new-to-us new car. I highly recommend Robert Ridgeway at Kia of Columbia...in a day where excellent customer service is hard to find, he stands far above the rest More

Great car buying experience Overall experience was great! Novy Foland took the time to really understand what we were looking for and our budget and hit the mark on both counts! Overall experience was great! Novy Foland took the time to really understand what we were looking for and our budget and hit the mark on both counts! He and the finance guy worked till way after 7 p. m. to finish our deal which my wife and I greatly appreciated since we live 30 minutes away. More

Thank You! Matthew was representing KIA at the SERVE Senior Expo being held at Callaway Christian Church today. He super friendly and great to have him at the ev Matthew was representing KIA at the SERVE Senior Expo being held at Callaway Christian Church today. He super friendly and great to have him at the event! Thank you! More

Very good! Very good. Not overly pushy. Novy was very easy to work with and Daniel who is new was helpful as well. Finance department was great. I don't really Very good. Not overly pushy. Novy was very easy to work with and Daniel who is new was helpful as well. Finance department was great. I don't really like buying a car, but they made it pretty painless. More