Kia of Columbia

Had a terrific experience at Kia of Columbia! I went to Kia of Columbia to buy a new car initially because of their amazing included lifetime warranty on their cars, which covers the engine and t I went to Kia of Columbia to buy a new car initially because of their amazing included lifetime warranty on their cars, which covers the engine and transmission for the lifetime you own the car at no extra cost. This in itself is enough to buy a car from them, but what truly impressed me was the whole car buying experience. The dealership had a very friendly and calming vibe compared to the other dealerships I had visited. I never felt pressured and truly felt like a special customer. Part of the reason for this was the wonderful sales person I had named Novy Foland. I can't say enough good things about him! He got me everything I asked for in a car and more. They gave me the price and financing I asked for, plus they were wonderful friendly and professional with me. Novy went above and beyond answering any and all questions I had, even showing me personally how to better drive my new hybrid after I bought it and had questions after I left. He has responded to emails and texts. Even followeing up with me on the phone and in person after I have purchased my car to make sure I am completely satisfied with my purchase. It's this attention to the customer that is very impressive. I highly recommend Novy Forland if you plan on buying a Kia! He and everyone at Kia of Columbia has made this car experience the best one I have had so far! More

Above & Beyond (Robert Ridgeway) After lots of searching and narrowing down the field of prospects, I finally found the pre-owned SUV I was looking for on the Kia lot. Luck put me on After lots of searching and narrowing down the field of prospects, I finally found the pre-owned SUV I was looking for on the Kia lot. Luck put me on the phone with Robert Ridgeway when I called in...he made it EASY for us to end our car search! As I was not able to run in to look at the vehicle that day, he went WAY out of his way to give me all the info I wanted over the phone. He provided key details, texted all the photos I wanted, took it for a test drive while I was on the phone, and finished by taking it to the mechanic (of my choice) to have it looked at. Once I was sure my mechanic approved, I brought my husband in on the conversation. For Robert to provide all of that time and excellent customer service was a HUGE time savings for us!! Seeing the vehicle in person, it was as described, and as the photos showed. Our test drive went well and turned up no surprises. Having done lots of research, I was already aware of the market value of the SUV, and as it was already a pretty great deal, negotiations were quick and easy. Although we arrived pre-approved by our credit union, Finance Manager Greg DeLong was very helpful, and got us financed elsewhere for a full percentage point less! He was also very helpful at explaining all of the "extras" (service plans, etc). There wasn't anyone we encountered that didn't make us feel like valued customers, even though were weren't buying or leasing new. Everyone went above and beyond, and we are pleased with our new-to-us new car. I highly recommend Robert Ridgeway at Kia of Columbia...in a day where excellent customer service is hard to find, he stands far above the rest More

Great car buying experience Overall experience was great! Novy Foland took the time to really understand what we were looking for and our budget and hit the mark on both counts! Overall experience was great! Novy Foland took the time to really understand what we were looking for and our budget and hit the mark on both counts! He and the finance guy worked till way after 7 p. m. to finish our deal which my wife and I greatly appreciated since we live 30 minutes away. More

Thank You! Matthew was representing KIA at the SERVE Senior Expo being held at Callaway Christian Church today. He super friendly and great to have him at the ev Matthew was representing KIA at the SERVE Senior Expo being held at Callaway Christian Church today. He super friendly and great to have him at the event! Thank you! More

Very good! Very good. Not overly pushy. Novy was very easy to work with and Daniel who is new was helpful as well. Finance department was great. I don't really Very good. Not overly pushy. Novy was very easy to work with and Daniel who is new was helpful as well. Finance department was great. I don't really like buying a car, but they made it pretty painless. More

The art of the deal attempted to purchase a vehicle on saturday, scheduled a appointment and after 3 tries finally got the credit app submitted. Showed up at dealership o attempted to purchase a vehicle on saturday, scheduled a appointment and after 3 tries finally got the credit app submitted. Showed up at dealership on saturday as scheduled and started looking at vehicles. we had informed them we wanted to see Rios,Fortes and maybe Souls. when we got there we were informed they had our car ready to go. it was the Rio. We still wanted to see what they had. this was white. they had others at another location so we went and looked at them. same vehicle and price just a different color. we also saw a Soul that was only 2000.00 more than the Rio they had prepared for us.After test drives of both vehicles we decided we liked the Soul better. now its numbers time. we had a trade, they lowballed it on the offer.said we had money down also. The problem was I spent hours researching incentives,rebates, and neighboring dealerships for identical cars. so they came back with a high figure, I counteroffered and met immediate resistance. even offered to keep my trade in and sell it personally but add another thousand to the down payment.now supposedly the first vehicle met the peremeters i established by phone for cash down, trade and monthly payment amount. I showed them a quote from another kia dealer in Rolla I have dealt with.yet even with additional money the incentives advertised online they couldnt find( luckily i took a photo with phone) after counteroffer they went back in the glass "to hash it out" Now the finance manager comes out and says you agreed to these terms and this vehicle on the phone. and that they had to pay the bank to get us financed at even 17% to 19% interest. and that it was wrong for us to shop other dealers also.when we stated we had not put anything in writing nor seen any of the vehicles prior to today he became mad. which made my wife mad which made us pick our papers and leave. We found a nice preowned Kia sorento down the road and after hours less negotiations purchased it and drove it home. and without trading in our vehicle also(which had we not stopped at the other dealership we would have drove 50 miles home without the title to our trade. when i returned to get it at first i was told they didnt have it. but they found it in the managers office. i bet they wont honor the online 25.00 gift card nor the guarantee they qouted 4 times through the process of the will match or beat a competitors price or they will pay you 1000.00. oh well I came out way ahead today. More

Thank you!! Novy was just wonderful to work with - honest, patient, and eager to listen and really learn what his customers are looking for. He and the team at Ki Novy was just wonderful to work with - honest, patient, and eager to listen and really learn what his customers are looking for. He and the team at Kia of Columbia made my car buying experience truly fantastic. Chris in Finance was equally as great to work with and really streamlined the paperwork process which has saved me so much time and worry. Truly priceless. Thank you guys! More

Awesome Experience Overall experience was great. Got me into the car I wanted quick and easy. Novy works hard to find you the car you're looking for with the budget you Overall experience was great. Got me into the car I wanted quick and easy. Novy works hard to find you the car you're looking for with the budget you have to work with. More

Not what I expected We bought a used vehicle and the same day we bought it at the lot it would'nt start so they took it to their service station in columbia,they put a ne We bought a used vehicle and the same day we bought it at the lot it would'nt start so they took it to their service station in columbia,they put a new battery the cheapest one they could buy and did not have it anchored in,we had to get that done within an hour after we picked it up the traction control light came on and they wouldnt fix it,they told us it was'nt a driveability issue mind you only had possession of it for an hour they sent us the title 2 days before the temporary tags ran out and when we went to license it they had not signed the title so now we will have a late fee and will have to drive to columbia to get it signed and that is an hour and a half drive on Friday and will have to wait until Monday when the license expires to get it licensed in our name I am very dissatisfied and would never consider buying another car from them even though it was a used car we should have been treated a little more respectful we gave enough for the car Donald & Mary Walitshek More