Kia of Columbia

Best car buying experience - ever ! Over the past 15 - 20 years, my wife and I have grown to hate shopping for a new or used vehicle. During this time we've lived in Illinois, Michigan Over the past 15 - 20 years, my wife and I have grown to hate shopping for a new or used vehicle. During this time we've lived in Illinois, Michigan , Iowa, and now Missouri. The reason for our feeling is quite simple ; as soon as we step out of our car, we are pounced upon by slick looking , young men or women, who normally smell like they bathed in the cheapest cologne the could find at K Mart, and talk like they know everything about everything. Seldom do they listen to our requests. We worked with Novy Foland ay Kia of Columbia. I had called a day before with some questions, and he spent a great deal of time completely answering all I asked, plus pointed out many important items I had not thought about. Because of his friendly nature, we decided to make the 2 hour drive to Columbia early the next morning, despite it being only +3 degrees outside ! I had alerted Novy we were on our way, and by the time we arrived, he had the new car we were interested in seeing moved inside the building where it was warm and out of the very strong wind.. That's a sales agent that cares for their customer. Our test drive included just what I asked for - some bumpy back street roads, as well as some hiway driving. As a result, we purchased the car. We were very pleased with the trade-in amount we received, and so the entire purchase turned out to be pleasant. The dealership is new and fresh and clean, and every employee we past by had something pleasant to say to us. We can highly recommend Novy Foland at Kia of Columbia to help with your vehicle needs. More

Very friendly staff, got me into the car I wanted. Although it took half a day, they were able to get me in the car I wanted with affordable payments. Thanks so much for your help. Although it took half a day, they were able to get me in the car I wanted with affordable payments. Thanks so much for your help. More

Very friendly and easy to talk to. Pat was very kind. I went in looking for a used car. He worked with me and helped me to get a newer used car that I never dreamed possible. He was wil Pat was very kind. I went in looking for a used car. He worked with me and helped me to get a newer used car that I never dreamed possible. He was willing to work with me and took time with me. I would recommend him very much. More

Great experience The sales men were so helpful and took the time to find out exactly what we were looking for in a vehicle. Very friendly people. The sales men were so helpful and took the time to find out exactly what we were looking for in a vehicle. Very friendly people. More

Buying a vehicle with ease Novy and the Kia team made this purchase so simple. Their no hassle straight forward approach was something rarely experienced in buying a vehicle! T Novy and the Kia team made this purchase so simple. Their no hassle straight forward approach was something rarely experienced in buying a vehicle! Thank you for making my goals happen!!! More

Quick and efficient Brittany Derifield was a pleasure to work with. Very reliable and very responsive and proactive. Joey was also pleasant and efficient to deal with a Brittany Derifield was a pleasure to work with. Very reliable and very responsive and proactive. Joey was also pleasant and efficient to deal with as was Terrance. More

Lied about payoff Agent was very nice and friendly. Finance guys worked to get me in the vehicle. However after signing paperwork I discovered what I hoped to be an err Agent was very nice and friendly. Finance guys worked to get me in the vehicle. However after signing paperwork I discovered what I hoped to be an error where what I was told (and have in writing) was not reflected in the paperwork. I was told my vehicle was being paid off however the paperwork shows only part and remainder in my new loan! I called and two days now no word! I've left messages and no return call now that I've explained the situation and my frustration! I will be putting all on multi social media outlets by end of week if no resolution is made! More

Kia of Columbia I met with Novy Foland and told him my situation. Within a short time we were test driving an Impala. Next thing I know him and the team were able to I met with Novy Foland and told him my situation. Within a short time we were test driving an Impala. Next thing I know him and the team were able to approve me for the car. Amazing, friendly and perfect service. More

Customer service Very good customer service, Brandon Carter was very nice to work with. However, paperwork was not explained well at all by Joel or Brandon. I did not Very good customer service, Brandon Carter was very nice to work with. However, paperwork was not explained well at all by Joel or Brandon. I did not appreciate feeling rushed and pressured to sign multiple things with little to no explanation. More

Friendly and helpful The staff helped me out! After multiple calls around town looking for help Pat said no problem come on in. Super friendly and helpful. Highly recommen The staff helped me out! After multiple calls around town looking for help Pat said no problem come on in. Super friendly and helpful. Highly recommend. More