Kia of Columbia

Well I have to update this back down to 1 star. Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 a Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 and 2024 Telluride from them. Tried to get the oil changed in the K5 and the soonest they could get it in was over 2 months out. Even offered to leave it there all day. They did not care. The Telluride had several recalls including one that was a fire hazard. Again, 2 months out was the best they could do. At the time of both sales, they included 1 year of free maintenance which is basically 2 oil changes in 1 year. They would not honor that on either vehicle so don't fall for that scam like we did. They do offer Lyft rides and this morning right after I dropped it off, they called saying they had no record of free 1 year maintenance so I would have to pay for the oil change. The lady calling was not helpful at all. When I hung up, the Lyft driver said I was the 3rd person he picked up recently from Kia of Columbia that had the exact conversation about the 1 year of free maintenance with them! So if you are expecting to have great service because you bought a brand new vehicle from Kia of Columbia, you will be disappointed like us. They do not care about customers after the purchase. How does the saying go... fool me once, shame on you. Fool me twice, shame on me!! More

I am so pleased with the service and time Novy put into my purchase! He made it a great experience! And I will definitely be sending more people his way when they are looking for a car! my purchase! He made it a great experience! And I will definitely be sending more people his way when they are looking for a car! More

Good experience start to finish. Go see Novy at Kia of Columbia. He will treat you right. Go see Novy at Kia of Columbia. He will treat you right. More

Top notch dealer. Inquired online and talked with David and Novy who got me a sweet initial estimate that got me in, test drove an EV9, got a pretty sweet deal on my t Inquired online and talked with David and Novy who got me a sweet initial estimate that got me in, test drove an EV9, got a pretty sweet deal on my trade and worked with Julio in getting the finances set up. Really just a fantastic group from their manager Chad and Callin in Service, we are so happy about our first EV. More

I appreciated the beautiful openness of the building and the attentiveness of the staff to the customer’s wants/needs. the attentiveness of the staff to the customer’s wants/needs. More

Having purchases a vehicle several years ago from Novy I looked him up when we needed another. He provided me all the additional information I asked for and we made the two and a half hour drive to Columbi looked him up when we needed another. He provided me all the additional information I asked for and we made the two and a half hour drive to Columbia. Novy is very good to work with. More

Susan Freck, truly a professional. There was no pressure. Drove 3 hrs from Overland Park KS to buy a Sportage Hybrid. From the time we arrived at the dealership to the time we left, Su There was no pressure. Drove 3 hrs from Overland Park KS to buy a Sportage Hybrid. From the time we arrived at the dealership to the time we left, Susan helped us with every step of the process. She was knowledgeable, friendly and made us thoroughly enjoy the sales experience. I wish all car Sales folks could take lessons from her. Even our finance experience was great. They maximized our time and had us out the door quickly. I would drive the 3 hours again to buy a car from Kia of Columbia, Missouri. More

Purchasing a new vehicle isn’t something I necessarily enjoy but my experience with Novy at Kia of Columbia was a very pleasant one. Novy answered all of our questions and we didn’t feel pressured to purc enjoy but my experience with Novy at Kia of Columbia was a very pleasant one. Novy answered all of our questions and we didn’t feel pressured to purchase. They worked with us on our trade in to get us the vehicle we lived at a price we were comfortable with. We would definitely work with Novy and Kia again. We love our new Sorento… thanks, Novy! More

Novy Foland is the epitome of Customer Excellence! We live 9 hours away, although we did not purchase a vehicle , we waited a day too long. Novy Foland was exemplary in his delivery of product knowled We live 9 hours away, although we did not purchase a vehicle , we waited a day too long. Novy Foland was exemplary in his delivery of product knowledge and exceeding all my expectations. First of all he responded to my inquiry in about 30 minutes and after I spoke with him on the phone, he quickly provided me with a thorough walkthrough of the vehicle and all of the vehicles features! We were interested in the 2021 Kia Telluride SX White with gray interior. Once again I want to compliment Novy Foland and him exceeding all my expectations. Thank you for everything and he definitely deserves a higher role for your organization. More

In August, my kids and I were in a terrible accident in our 2021 Kia Stinger. Thank God we made it out alive, but our stinger was totaled! My 2 kids are both High Functioning Autistic, and all they wanted our 2021 Kia Stinger. Thank God we made it out alive, but our stinger was totaled! My 2 kids are both High Functioning Autistic, and all they wanted was for us to find another Red Hichrome Stinger This was the last year for this model and this red is a harder color to find. I came across this beautiful 2023 Stinger at Kia of Columbia. I started off dealing with Matt Lazinger and then David King. I told them our story and explained that I was 2 hours away from them and was waiting to find out if our car was totaled. These guys jumped through hoops to make this deal happen. They were determined to make this deal work out and put a smile on my son and daughter's face again. When I showed up at the dealership, Matt handed my son the keys to the Stinger. The smile I had not seen since the accident returned quickly that day. David was waiting for my son with a Kia Stinger hot-wheel car for him when he walked into the building. My son has carried that car in his pocket since leaving Kia of Columbia. I could not ever thank these two for all they did other than to tell our story. I will never buy another Kia from another dealership again unless it is this dealership or they work for it. I have never met anyone at a car dealership who gave their all just to brighten up the face of 2 kids who had just gone through something so traumatizing as Matthew Lazinger and David King did! It just wasn't all about making the money as it was making a difference. They showed us all that there is still good in the world. BUY FROM KIA OF COLUMBIA!!! You won't regret it!!! More