Kia of Columbia

From my experiance this dealership has NOT held up to any of the special offers yet. Plan on spending atleast 5 hrs to get any financing done. Service department wants to push as many unnecessay items as pos of the special offers yet. Plan on spending atleast 5 hrs to get any financing done. Service department wants to push as many unnecessay items as possible. After the first time trying to use the warrenty on an item that broke (window motor) and was never responded back to, I do not even bother anymore. After the last time that I was there, when I am ready for another vehicle, I will go elsewhere. More

They were good when I purchased a car a few years ago. They weren’t very interested in helping me find a new car this year. After I purchased a car elsewhere, I was informed by my new lender that t They weren’t very interested in helping me find a new car this year. After I purchased a car elsewhere, I was informed by my new lender that they may owe me partial gap refund from the car O had purchased from them. I called them and have received no reply to date. More

This dealership was amazing and very customer focused. They focused on my needs and wants to get what suited me best. Novy was fantastic every set of the way! They focused on my needs and wants to get what suited me best. Novy was fantastic every set of the way! More

Novy is one of the hardest working, most honest men I know. He treated me like a king through the entire process. Very pleased with my purchase. know. He treated me like a king through the entire process. Very pleased with my purchase. More

Very friendly, good service, no pressure, very patient, easy to work with, answered all questions. easy to work with, answered all questions. More

Novy was great to work with during the sale and he even facilitated a quick repair after the sale when a minor issue came up. The service department worked us right in for the unscheduled repair which wa facilitated a quick repair after the sale when a minor issue came up. The service department worked us right in for the unscheduled repair which was greatly appreciated! More

This dealership was great, they provided super fast and friendly service, and had my best interest in mind through every step. Would recommend them to anyone wanting a new car. friendly service, and had my best interest in mind through every step. Would recommend them to anyone wanting a new car. More

Absoluttly the most professional and most pleasant auto purchase experience that I have ever had. I have purchased or leased more than 54 vehicles previously. I also have been in Auto Sales and Sales Manag purchase experience that I have ever had. I have purchased or leased more than 54 vehicles previously. I also have been in Auto Sales and Sales Management myself for over 39 years. I have to say that Novy Foland more than exceeded my expections of purchasing a new car.I sent in a email to Kia of Columbia and within 5 minutes I received all call from Savannah from the Internet department. Within another 5 minutes Novy called me and I explained that I am 99 miles from Kia of Columbia and what my goal of purchasing a new 2025 Kia Soul to Novy were. He checked with his General Manager and called me right back with approval from his Manager. This procees was sooooo smooth!! When pulling in to the dealership the dealership the New Soul was sitting in front of the building washed -full tank of gas- and a new temporary tag already on the car. Novy and I finished the necessary paperwork and Robert the Business Manger was also great and considernet of my time as I explained to him that I usually purchase a new vehicle before the original factory warranty expires.And I so hope that I did not affect Robert's income in a negative way!!!! Novy has followed up with me by a text message a follow up Video ( VERY NICE) and also with a phone call. WHAT A VERY PLEASANT AND PROFESSIONALLY!!!. Go to Kia of Columbia and let NOVY help you with your next Auto Purchase.I would drive again to Columbia Mo to buy a car from Kia of Columbia and from Novy Foland. Stan Buchanan More

Well I have to update this back down to 1 star. Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 a Would give less than 1 star if I could. This is due to the worst customer service I have experienced from the service department.. Bought a 2024 K5 and 2024 Telluride from them. Tried to get the oil changed in the K5 and the soonest they could get it in was over 2 months out. Even offered to leave it there all day. They did not care. The Telluride had several recalls including one that was a fire hazard. Again, 2 months out was the best they could do. At the time of both sales, they included 1 year of free maintenance which is basically 2 oil changes in 1 year. They would not honor that on either vehicle so don't fall for that scam like we did. They do offer Lyft rides and this morning right after I dropped it off, they called saying they had no record of free 1 year maintenance so I would have to pay for the oil change. The lady calling was not helpful at all. When I hung up, the Lyft driver said I was the 3rd person he picked up recently from Kia of Columbia that had the exact conversation about the 1 year of free maintenance with them! So if you are expecting to have great service because you bought a brand new vehicle from Kia of Columbia, you will be disappointed like us. They do not care about customers after the purchase. How does the saying go... fool me once, shame on you. Fool me twice, shame on me!! More

I am so pleased with the service and time Novy put into my purchase! He made it a great experience! And I will definitely be sending more people his way when they are looking for a car! my purchase! He made it a great experience! And I will definitely be sending more people his way when they are looking for a car! More