Kia of Coatesville

Bad experience. The upper management were disrespectful. I was trying to buy an SUV. I drove down 3 times. They called me in and said I was approved the vehicle I w The upper management were disrespectful. I was trying to buy an SUV. I drove down 3 times. They called me in and said I was approved the vehicle I wanted but kept showing me other vehicles thsy I did not like or want. At the the management yelled at me enough and get out. I WOULDN'T RECOMMEND ANYONE TO GO BUY A CAR FROM THEM. my salesperson was great. But his superiors were horrible. More

Quick, easy, and care after the sale I originally worked with Andrew and while he answered all of my questions, he was not willing to work towards a price that I was comfortable with. Aft I originally worked with Andrew and while he answered all of my questions, he was not willing to work towards a price that I was comfortable with. After a few days with no email contact, Laura, followed up. Laura was very helpful and willing to try make every possible scenario work for us to leave in the Kia Sorento we had been eyeing for about a week. There was minimal haggling as I believe this is something that will most likely always be included in the car buying experience. The paperwork to complete the sale was relatively painless with Austin, the financial manager, and he clearly explained everything. All said and done, my wife and I are happy with the purchase of the CPO Kia Sorento we purchased and were happy when Laura followed up to make sure we were still enjoying the car. More

Recall gone bad Took car in for recall update for the computer . Was told it would take 1 1/2 after sitting in the waiting area for 3hrs I had to go to the service an Took car in for recall update for the computer . Was told it would take 1 1/2 after sitting in the waiting area for 3hrs I had to go to the service and ask how much longer is it going to take . That's when the told me that the tech couldn't gets the my computer In the car wouldn't take the update . He said the computer froze . So they had to order a new computer and it was back ordered it could take 3days to 3months . A month later I got the car back . Could write a lot more about the visit but don't have all day to do it . I have to think real hard about going back More

Bad service I really had very bad experience with the sales manager her name is Stacy she is an idiot I was talking to her about the BMW the 335 they have and it' I really had very bad experience with the sales manager her name is Stacy she is an idiot I was talking to her about the BMW the 335 they have and it's over price by $ 5000 over the market price I called the dealer to buy car and spoke to her like 3 times about the price and last time we spoke she scream in my face and she was really an idiot and she hang up on my face I advise every one who is going to buy a used car from this dealer please check the price on cargurus to see how much over they charging you and to prove that just check on the price for the red bmw335 they have and check on carugus to see how much they over price of the market price just be careful guys More

Repairs are on day 20 with no end in sight Dropped my car off 2/13, 2/14 they tell me axle bearing is seized, as of 3/5 they still have my car and after promises to keep me informed, no communi Dropped my car off 2/13, 2/14 they tell me axle bearing is seized, as of 3/5 they still have my car and after promises to keep me informed, no communication. Told a new axle was ordered then told no that was not happening, still do not have answers nor my car. Attorney General is my next stop. STAY AWAY FROM THEIR SERVICE DEPARTMENT!!!! More

Stress free and quick! Sharif Aly was fabulous. Helped me get into a newer car, same say! He was professional and caring. Very helpful. We will definitely be back when we a Sharif Aly was fabulous. Helped me get into a newer car, same say! He was professional and caring. Very helpful. We will definitely be back when we are ready. More

Third car bought here! This is the third car I bought here and I have always had a great experience! Sharif was great and helped me get the car I wanted at a good price! He This is the third car I bought here and I have always had a great experience! Sharif was great and helped me get the car I wanted at a good price! He was very professional and helpful!!Thank you!! More

Do not do business with this dealership I have purchased over 15 new cars in my life, 3 of them Kias from another dealership. This is the worst car buying experience ever. The people at Ki I have purchased over 15 new cars in my life, 3 of them Kias from another dealership. This is the worst car buying experience ever. The people at Kia of Coatesville are dishonest, uninformed and unresponsive. Please do not deal with these folks. Buyer beware... Big time! More

Do Not Buy from KIA of Coatesville I like my KIA Sportage, but this dealership is not trustworthy. Bought the car expecting a BSP (Blind Spot Protection System) I was shown by the Sales I like my KIA Sportage, but this dealership is not trustworthy. Bought the car expecting a BSP (Blind Spot Protection System) I was shown by the Sales Manager Mike Reitano himself only to drop it off and they installed an aftermarket system. They lied about the whole transaction to Kia Corporate. I understand that my sales person no longer works there appeasing KIA I assume to protect the Sales Manager who is not truthful. The car was delivered without the full detail required and paid for and not clean. So much for dealer prep! Once you agree to buy the car all the nice comments, conversations are gone, they got you! Wait too long to complete the deal, well over an hour and a half. They did not care, they had my trade in, my keys, we me having to wait and wait. The comment from Mike the sales manager Mike Reitano when I complained about the BSP system not being what he and the sale person showed me and sold me was actually an aftermarket system that KIA Motors does not approve of or condone, was "it is what it is". I can only imagine what the service department would be like with a culture like that. Don't buy here, not trustworthy, the typical Pressure from a dealer that wants to get you on the hook and could care less about being fair to the customer. False advertisements are there specialty too, get a TV or get a grill, things if that nature. Don't fall for it. When I complained to KIA, they advised me that the dealership should not have done that but they are privately owned and they can't control how they act towards customers but appreciated the concern and noted another complaint angsint KIA of Coatesville. Avoid the lies, the bait and switch and go to a reputable dealer. KIA does have a nice product. More

Sale Performance We are a family of Kia owners and since it was my turn to purchase a new vehicle, the first and last place we went to was Kia of Coatesville. Sharif h We are a family of Kia owners and since it was my turn to purchase a new vehicle, the first and last place we went to was Kia of Coatesville. Sharif helped in decision making with our purchase. He is professional, courteous and knowledgeable aiding in our choice. Thank you again for servicing our family. More