Kia of Coatesville

Service dept is great. Not free as touted in sales pitch for car. Also had to follow up numerous times for a refund. for car. Also had to follow up numerous times for a refund. More

I had a Recall and Oil Change done. I came a little early. They took my car right back. They were friendly and came out to tell me about the wait time. Checked to make sure no other maintenance needed early. They took my car right back. They were friendly and came out to tell me about the wait time. Checked to make sure no other maintenance needed to be done. It was a pleasant visit. More

Great service. Keeps you informed. Waiting area was clean and comfortable. Will definitely recommend this service department to others and comfortable. Will definitely recommend this service department to others More

Yeah very good attendant helpful windows down with a pleasant demeanor and then knowledgeable and told me what was going on every step of the way’s birthday her name was Barbara Brown pleasant demeanor and then knowledgeable and told me what was going on every step of the way’s birthday her name was Barbara Brown More

Excellent service and friendly staff. Car taken right on time and cleaning of car performed time and cleaning of car performed More

Love the people at Kia of Coatesville! Jason Cowan was very helpful, thorough and knowledgeable! very helpful, thorough and knowledgeable! More

Scam artists! Buyer beware!!! NEVER USE THIS DEALERSHIP! Zillions of bad reviews online! I knew they seemed shady but my current car was on its last leg and they gave me a decent trade amount. They hid $7 Zillions of bad reviews online! I knew they seemed shady but my current car was on its last leg and they gave me a decent trade amount. They hid $7k in extra costs on my new vehicle - I caught it an hour after I left the dealership. I went back and the salesman admitted to the error!! But the manager refused to correct it, and told me “get lost”. I have it all on video. Insane and I’m so angry and upset. I’m a single mom of 4 kids and I begged them to correct it bc it’s a lot of money to me. So angry with myself for trusting them. More

Placed an order for a Kia Telluride in early February 2021 (with a deposit to hold the car) and the dealership sold it to someone else a few days ago. Had to drive over one hour (during my work shift) to 2021 (with a deposit to hold the car) and the dealership sold it to someone else a few days ago. Had to drive over one hour (during my work shift) to the dealership to get an answer out of Jacob Sipala (Sales Manager) as no one had the decency to confirm this information over the phone. Jacob acted like he knew nothing about this and it was like pulling teeth to get an apology out of anyone. Dealership will ignore your calls and will forward to Jacob's/Kelly Lord's voicemail to avoid the situation and will never call you back. I wonder if I would have received my deposit back if I didn't drive down to the dealership?!? Worst Customer Service and car buying experience of my life as I would give zero starts if I could. Very fortunate to have wasted over three months of my life and need to start this process all over again with a dealership who actually care about their customers. Please do yourself a favor and shop elsewhere as this facility is very shady and full of dishonest people who don't care about their paying customers who keep the lights on.... More