Kia of Coatesville | Page 7

visited the dealership was quoted over the phone that the vehicle would sell for MSRP (window sticker) and received a confirmation email stating vehicle would sell for MSRP this was a 2022 Kia carnival. deal vehicle would sell for MSRP (window sticker) and received a confirmation email stating vehicle would sell for MSRP this was a 2022 Kia carnival. dealership chose to mark up vehicle $5,000 above MSRP. I would not have driven an hour and a half to purchase the vehicle if I knew they were attempting to take advantage of customers. just because other dealerships are marking up vehicles does not make it right. be honest and upfront with your pricing so the customer knows what they're getting into do not tell them one thing and then show them something else. More

Service dept is great. Not free as touted in sales pitch for car. Also had to follow up numerous times for a refund. for car. Also had to follow up numerous times for a refund. More

I had a Recall and Oil Change done. I came a little early. They took my car right back. They were friendly and came out to tell me about the wait time. Checked to make sure no other maintenance needed early. They took my car right back. They were friendly and came out to tell me about the wait time. Checked to make sure no other maintenance needed to be done. It was a pleasant visit. More

Great service. Keeps you informed. Waiting area was clean and comfortable. Will definitely recommend this service department to others and comfortable. Will definitely recommend this service department to others More

Yeah very good attendant helpful windows down with a pleasant demeanor and then knowledgeable and told me what was going on every step of the way’s birthday her name was Barbara Brown pleasant demeanor and then knowledgeable and told me what was going on every step of the way’s birthday her name was Barbara Brown More

Excellent service and friendly staff. Car taken right on time and cleaning of car performed time and cleaning of car performed More

Love the people at Kia of Coatesville! Jason Cowan was very helpful, thorough and knowledgeable! very helpful, thorough and knowledgeable! More

Scam artists! Buyer beware!!! NEVER USE THIS DEALERSHIP! Zillions of bad reviews online! I knew they seemed shady but my current car was on its last leg and they gave me a decent trade amount. They hid $7 Zillions of bad reviews online! I knew they seemed shady but my current car was on its last leg and they gave me a decent trade amount. They hid $7k in extra costs on my new vehicle - I caught it an hour after I left the dealership. I went back and the salesman admitted to the error!! But the manager refused to correct it, and told me “get lost”. I have it all on video. Insane and I’m so angry and upset. I’m a single mom of 4 kids and I begged them to correct it bc it’s a lot of money to me. So angry with myself for trusting them. More