Kia of Coatesville

I recently went to Kia of coatesville to purchase a 2012 Kia rio. The car itself what's very nice, ran well, and and seemed to have no problems. Also it was priced at 18,000 which was the price listed on Ke Kia rio. The car itself what's very nice, ran well, and and seemed to have no problems. Also it was priced at 18,000 which was the price listed on Kelly blue book for a brand NEW model. Kevin is the sales man that I delt with he seemed knowledgeable about the vehicle and was able to answer my questions. My mother and I took a test drive and decided to buy the car. We also purchased the lifetime maintenance package and a 100,000 mile warranty. They cut about $1500 off the car and maintenance package which was priced at $1750. Whent it was all said and done the totall price came to a little over $20,000. That evening I left with the car and returned the next afternoon to have the car detailed, gas tank filled, and also Kevin had to show me how to operate the vehicles radio and wireless connection. The trouble began a few days after I purchased the rio. Not one time through the whole purchase process was I made aware of the total mileage on the car or shown the odometer reading. I had never thought to ask because I was under the assumption I was purchasing a new vehicle. When I finally caught sight of the odometer reading I was very agrivated because it read 5857 miles give or take 15 miles. Immediately I checked all of my paper work and became even more frustrated at what I discovered. The invoice odometer reading said 5 miles and the car was checked off as being new. This is without a doubt a case of dealer fraud. A vehicle that has close to 6000 miles on it is hardly new. Also the post dealer inspection paper work had made up mialage as well. In the blank for miles they hand wrote that there were 2 miles on the car before it was inspected and that it had 8 miles after it was inspected. After discovering all of this on my paper work I contacted Kevin and he told me it was a computer error, which doesn't add up considering the post dealer isnspection report was hand written (2 at start 8 at finish) and the vehicle supposedly hit 5 miles mid test which makes it impossible for the sales manager to have read the odometer reading at 5 miles when he typed that number down on my paper work. At this point my mother and I both wanted to return the car and be done with Kia of Coatesville. That evening we went down to the dealer to return the used Kia rio that was sold as new. We talked with the head sales manager. He asked my mother what we wanted to do and she told him we wanted to return the car and end the contract he then asked why so I replied by stating that " the bottom line is valuable pieces of information regarding the mialage of the car was left out of the sales process and I no longer had faith on the company". I spoke in a tone that any agrivated person who wasted a lot of time buying a car and was a victim of the actions of a fraudulent company, the sales manager must have been offended buy my blunt honesty because he cut me off to raise his hand and say that he was not being rude to me and that I should stop being rude to him. Really..... That's the best response he could give when I simply answered his question on why I wanted to return a vehicle. Very poor customer service. This dealer is a place I will never go back to. They did end up taking the car back with no problems and I believe it was because we possibly had a big court case against them for fraud. More

My sister and I had a terrible experience here! We went shopping for a new car and they pressured her into buying one that say and would not give her any of the deals if she went another day. She was tradi shopping for a new car and they pressured her into buying one that say and would not give her any of the deals if she went another day. She was trading in her old car which still had payments on it. They agreed to cover the amount that was left on the loans if she were to purchase a new car. When buying the new car, they reassured us that they would cover the car again to help seal the deal. They also asked us multiple times if we wanted gap insurance, we declined. When reviewing the bill after we got home, the company moved a significant amount left on her old car to her new payments and charged her for gap insurance. When trying to contact them again to have it corrected they refused to help us. More

On Saturday, my girlfriend and I went to look for a new car. She said that she didn't want to rush into anything and said she would not be coming home with a car today unless they offered to pay the entire car. She said that she didn't want to rush into anything and said she would not be coming home with a car today unless they offered to pay the entire amount she owed on her current automobile. She wanted to give it a few days of thought first. We went to a few different dealerships and she got the amount they would give her for her trade-in and an estimate of what her payments for a new car. Our last dealership that day was Kia of Coatesville. My girlfriend was looking for a new car that would be better on gas and was hoping to lower her monthly payment. She immediately told them this and they recommended a KIA Forte. He told her that she would have to get a brand new car because she owed so much on her current car, but said they were willing to payoff the current car. It seemed crazy that their first offer was to pay it off. My girlfriend asked the guy we were working with numerous times to verify that they were really going to pay the 17,000 that was owed. He said yes. Still not wanting to rush into anything, we told him we were going to go home and think about it. He told us that the offer would be off the table then and the only reason they were willing to pay off the car was because it was such a good sales day. After talking, we said they had a deal because they were willing to pay for the old car. When we switched rooms to sign papers, we felt rushed. The guy was late for dinner with his wife and he had two other customers behind us. My girlfriend didn’t like this but asked the new guy the same questions about the car being paid off, payments, etc. and he said everything we agreed too. He asked if we wanted gap insurance and we declined multiple times. When we got home and looked at the paperwork we realized we got played. They not only added 4,000 from the previous car to the new car, but also added the gap insurance for a few hundred extra dollars. They were completely lying to our faces. Being deceitful should not be the way to conduct a business. More

Friendly but not knowledgeable and unable to give definite pricing. NO FOLLOW-UP to TWO online chats to request pricing until a call 3 Weeks later. I was ready to buy but Kia of Coatsville missed a d definite pricing. NO FOLLOW-UP to TWO online chats to request pricing until a call 3 Weeks later. I was ready to buy but Kia of Coatsville missed a definite sale. If they don't care enough to sell you the vehicle, I can't imagine the lack of follow-up this dealership has once they've made the sale. Now THAT'S C R A Z Y! More

Sharif wasn't too bad. He was polite and professional. Car was a 2010 Forte SX and EX. After picking the car I saw it had a bad CarFax report. Bob Rae had the guts to tell me the price on both was not goi Car was a 2010 Forte SX and EX. After picking the car I saw it had a bad CarFax report. Bob Rae had the guts to tell me the price on both was not going to change, even with the bad Carfax on the EX, and the fact the SX has been on the lot for six months. He claimed they couldn't keep them on the lot.....they sailed off the lot. Must be a slow boat to China. They also tried the "you have a low credit score and we're doing you a favor" bit. I produced a copy of my credit score over 730 for each bureau. Now its the "your credit score is different depending on who looks it up" game. Called Equifax and they told the Lie-nance Manager that was false, who then said the credit bureau was full of crap. The next game was the price based on Kelly Blue Book. When it came to my trade it was the bible......when the price of both Forte's were WAYYYY lower in the book it became a waste of time....."KBB is ALWAYS wrong" they said. The last game, and at thet point I walked, was the "HERE IS THE PAPERWORK....SIGN SIGN SIGN SIGN DON'T READ SIGN SIGN SIGN I SAID DON'T READ SIGN SIGN SIGN" game. If I didn't the deal was no good tomorrow card was played and you wasted my time and don't come back blah blah blah. Bob even went as far as to follow me INTO the parking lot and call me all sorts of names and say I was lucky they got me a deal. If I don't take it I'll stay the loser I am now, and have fun trying to get other dealerships to approve your sorry xxx. The kicker of it all.......I bought a car from the West Chester dealer Jim Sapala owns.... from Anthony Glover and it was NIGHT AND DAY different. Coatesville KNEW I was a prior customer !!!!!! Now THATS Crazzzzyyyy !!!!! Bottom line... Kia Forte EX with damage and airbag deployment. Listed at $16995 KBB Excellant condition:$14405 With damage around $12200 Edmunds says do average appraisal rate price is $12500 minus damage even though car was fixed. Forte SX was listed at $19995 KBB price was $15300 Edmunds.com $15350 More

Did not charge price agreed apon then acted like he didn't know what I was talking about. Wrote letters to the president and never had any response. On top of that I was charged a cap insurance which didn't know what I was talking about. Wrote letters to the president and never had any response. On top of that I was charged a cap insurance which was never discussed $600. I also never received the phone call to rate my purchase, I guess that was a coincidence. I would never never recommend this dealership. More

Poor attitude towards customers! They where very friendly when we were buying the car, but when we took it back to get it inspected and found out that a seal they had fixed when we bought it, was in fact sti when we were buying the car, but when we took it back to get it inspected and found out that a seal they had fixed when we bought it, was in fact still leaking, they could care less. They were not willing to discuss any other solutions than paying full price for the work, which was fine, except for the pampas way they explained it. More

I have made hundreds of phone calls to this dealership and I have yet to have someone help more or even call me back. This has been going on for over a year now and I keep getting the run-around from ever and I have yet to have someone help more or even call me back. This has been going on for over a year now and I keep getting the run-around from everyone. I have asked to speak with upper management to complain and they won't even speak with me!! Horrible customer service!!!!! More

bobby was very knowlebgeable about the kia sadona and helped us very much thank you he also knew alot about safty issues with the sadona because we do have four kids we need to keep safe he was also very helped us very much thank you he also knew alot about safty issues with the sadona because we do have four kids we need to keep safe he was also very friendly with the kids and made them feel comfortable More

I called into the dealership with a problem. I needed a new car, but I owed too much on my trade in and my credit was not the greatest. I spoke with Tony the sales manager on the phone and explained my si new car, but I owed too much on my trade in and my credit was not the greatest. I spoke with Tony the sales manager on the phone and explained my situation. He assured me that he could help me. I was hesitant to come in because it was over an hour away. But I did anyway. When I got there Tony introduced me to Al Demsky. After we did a little paperwork, Al took me outside and showed me all the vehicles that would work for my situation. Unlike other dealers who pulled one car around for me and told me it is this car or a lot of money down. Al let me drive a few cars until I decided on a 2011 Kia Forte. We went back inside and Tony made a few phone calls. A few minutes later Al came over with some numbers. I was very nervous, but they got exactly where I was hoping to be. After that I met Tom who went over all the paperwork with me and expained it in a way that I could understand. After that process was done Al took me outside and spent 1 hour going over every option in the car, so I was comfortable before driving off the lot. And he downloaded the Kia of Coateville App for my phone so I can get in touch with roadside assistance, review my owners manual right on my phone, make service appointments, among so many other cool features that I have not even begun to try yet. It was worth the long drive to deal with these folks and are going to recommend them to everyone. Top notch crew and experience. Thank to Tony, Al, Tom, and the rest of the Kia of Coatesville crew!!!!!! A++++ experience and I cannot wait until my wife needs a new car. We'll be back!!! More