Kia of Coatesville

Customer service rep on the phone was rude and dismissive as i tried to lodge a complaint. Had to call back approximately 4 times to leave a message as I was continously put on hold with out letting me know as i tried to lodge a complaint. Had to call back approximately 4 times to leave a message as I was continously put on hold with out letting me know i was being put on hold. All of a sudden I had to call back to finish talking to the secretary. When I asked if I'll be able to finish my message this time, I was told that other people are calling as well. I understand that, but I should have been asked can you please hold ? Also, i purchased the extra maintenance plan for Approximately $ 2,500.00 at the West Chester dealership, given one price for my service call, and when my wife brings it into the Coatesville dealership, they tried to charge a bigger price than what was on the brochure. had to get that straight. I also was told that the extra maintenace contract I entered into at the West Chester was not shown on the records at the Coatesville dealership. I have no idea why my records aren't on the records in Coatesville, especially when its owned by the same person. It's a great inconvenience to me and my wife to have to wait around to constantly have our records verified by numerous people and or branches in order ot get the exact service I'm paying for. their are more little things that I believe should be improved on, but thats enough for now. i would like to add I've purchased 5 vehicles from dealership, but this is the first Kia. Everything else has been a BMW, Chrysler 300, Infinitis. So I've done my part. until I receive an apology to my wife for her inconvenience from one of your managerial staff, I will not purchase or recommend your dealership to any of my friends or associates. My number here, which I'm sure you have is 610-380-8425, or her # 484-886-0087 More

Fantastic service, excellent courtesy. Easy and quick process throughout! Loving my new Sorento! Will and have recommended to anyone who's looking for a Kia! process throughout! Loving my new Sorento! Will and have recommended to anyone who's looking for a Kia! More

I submitted a request online for a new Kia Forte and Tommy contacted me almost immediately. His attitude and professionalism on the phone was what got me interested in coming in to visit Kia of Coatesvi Tommy contacted me almost immediately. His attitude and professionalism on the phone was what got me interested in coming in to visit Kia of Coatesville. He assured me there would be no pressure, just to come in and test drive the vehicle to make sure I even liked it. As soon as I arrived, I was greeted by a sales manager(Bob) and Tommy already had a Forte pulled up front for me. He took the time to explain everything(and I mean everything!) about the vehicle to me. I wasn't planning on buying that day, but because of courtesy, professionalism, and of course a great deal that was presented at that moment, I couldn't say no! Now I'm a happy Kia owner. I would recommend and have recommended to anyone! Go see Tommy at Kia of Coatesville. More

Likes to pull the old "bait and switch" beware. We came in to look at one car and was told that they 'found something wrong with it so they would not be selling it" despite the fact that it was up We came in to look at one car and was told that they 'found something wrong with it so they would not be selling it" despite the fact that it was up on their website for sale with a specific price. Showed us another car. When we asked about their website special regarding guaranteed $5K for your trade regardless of condition they informed us that despite the fact that the website has no "small print" or conditions for the deal noted.... We needed to spend at least $17,000 in order for us to get the trade-in special. They said that the special has been running for 2 years, but the website says that the special for the trade in is "this week only".... BEWARE BEWARE BEWARE! Slimy business practice. More

Bought a great car at a great price. There was no back and forth xx at all. I am loving my "brand new' used car. and forth xx at all. I am loving my "brand new' used car. More

Worst experience looking at new cars in a long time. Worst experience looking at new cars in a long time. Bad price offered for new car and bad trade value offered. Felt like I needed to take a showe Worst experience looking at new cars in a long time. Bad price offered for new car and bad trade value offered. Felt like I needed to take a shower after leaving that slimy place... More

I purchased my vehicle here about a week ago. I'm shocked that there are any negative comments about this dealership. Tom and Dean went above and beyond to get me in my new car. This was my first new vehicl that there are any negative comments about this dealership. Tom and Dean went above and beyond to get me in my new car. This was my first new vehicle purchase in my life and it was painless! In all honesty, the only thing that would have made my experience better, is if the guy from the commercial came over and said "That's CRAZY". More

I had originally gone to Kia West Chester and did not like the deal I was offered on a 2012 Soul Exclaim. I contacted Kia Coatesville and they told me that they would be glad to give me an even better d like the deal I was offered on a 2012 Soul Exclaim. I contacted Kia Coatesville and they told me that they would be glad to give me an even better deal than the one I turned down, so, on July 13, 2012, I met with Shariff, Tony, Frank and a few others whose names I do not remember. I saw the Soul Exclaim; I recognized the sticker price and I saw the Kia West Chester logo on the back of the vehicle. I told them "Yes, that is the one I want." I negotiated a trade in allowance on our 2008 Madza 3, and the final cost to me, for the Titanium Soul Exclaim that I had just looked at in their parking lot was $10,500.00 including tax and tags. Forty five minutes later, after all the paper work was filled out, one of the older salesmen came over and told Shariff that the car that I was to get was NOT the one I had just negotiated a deal on. He said that the car that I was to get did not have a Spoiler on it. He then turned around and started to walk away. I stopped him and asked him what he was doing and he said "The car you were going to buy from West Chester did not have a spoiler on it and the sticker price was $370 lower than the car we just 'showed' you so we're taking this car back to West Chester and bringing the cheaper one here for you". Excuse me????? At that point, I knew I was being conned. I told the older salesman "the Soul I had looked at in West Chester most certainly did have a spoiler on it." He said "No, you're wrong. We just looked up the records at West Chester and the one you were going to purchase did not have a Spoiler, so we're going to take this Soul back to West Chester and bring you one back that doesn't have one." I asked to speak to Jim Sipala, who owns the dealership. The older salesman said "This was Jim's decision". Okay fine. In other words, they tried the old "bait and switch". Show someone a loaded vehicle; negotiate a price and then switch cars before they leave the lot. This is not uncommon in shady car dealerships. Needless to say, I got the keys to my Mazda and gladly walked out. When I left Kia Coatesville, I drove directly to another Kia dealer. I asked them to pull up the Soul Exclaim inventory at Kia West Chester. There were 2 logged in their inventory and BOTH had Spoilers. Interesting isn't it? Then, last evening, I found the paperwork that I received from Kia West Chester on June 30, 2012, with the description of the Soul Exclaim I wanted to purchase. Lo and behold, it DID have a spoiler on it. My advice - If you want 'honesty', well as much honesty as you can get from a car salesman, do NOT go to any of Jim Sipala's dealerships. More

I met with Kevin to purchase a vehicle after getting a promotion letter in the mail. Kevin listen very well and told his manager. The manager Bob, came over and explain everything to me in detail. I wa promotion letter in the mail. Kevin listen very well and told his manager. The manager Bob, came over and explain everything to me in detail. I was very surprise they could help me. I've had some problems in the past. But with the help of Kevin and the management I'm driving a NEW Kia. Kia of Coatesville is the best. More

I recently went to Kia of coatesville to purchase a 2012 Kia rio. The car itself what's very nice, ran well, and and seemed to have no problems. Also it was priced at 18,000 which was the price listed on Ke Kia rio. The car itself what's very nice, ran well, and and seemed to have no problems. Also it was priced at 18,000 which was the price listed on Kelly blue book for a brand NEW model. Kevin is the sales man that I delt with he seemed knowledgeable about the vehicle and was able to answer my questions. My mother and I took a test drive and decided to buy the car. We also purchased the lifetime maintenance package and a 100,000 mile warranty. They cut about $1500 off the car and maintenance package which was priced at $1750. Whent it was all said and done the totall price came to a little over $20,000. That evening I left with the car and returned the next afternoon to have the car detailed, gas tank filled, and also Kevin had to show me how to operate the vehicles radio and wireless connection. The trouble began a few days after I purchased the rio. Not one time through the whole purchase process was I made aware of the total mileage on the car or shown the odometer reading. I had never thought to ask because I was under the assumption I was purchasing a new vehicle. When I finally caught sight of the odometer reading I was very agrivated because it read 5857 miles give or take 15 miles. Immediately I checked all of my paper work and became even more frustrated at what I discovered. The invoice odometer reading said 5 miles and the car was checked off as being new. This is without a doubt a case of dealer fraud. A vehicle that has close to 6000 miles on it is hardly new. Also the post dealer inspection paper work had made up mialage as well. In the blank for miles they hand wrote that there were 2 miles on the car before it was inspected and that it had 8 miles after it was inspected. After discovering all of this on my paper work I contacted Kevin and he told me it was a computer error, which doesn't add up considering the post dealer isnspection report was hand written (2 at start 8 at finish) and the vehicle supposedly hit 5 miles mid test which makes it impossible for the sales manager to have read the odometer reading at 5 miles when he typed that number down on my paper work. At this point my mother and I both wanted to return the car and be done with Kia of Coatesville. That evening we went down to the dealer to return the used Kia rio that was sold as new. We talked with the head sales manager. He asked my mother what we wanted to do and she told him we wanted to return the car and end the contract he then asked why so I replied by stating that " the bottom line is valuable pieces of information regarding the mialage of the car was left out of the sales process and I no longer had faith on the company". I spoke in a tone that any agrivated person who wasted a lot of time buying a car and was a victim of the actions of a fraudulent company, the sales manager must have been offended buy my blunt honesty because he cut me off to raise his hand and say that he was not being rude to me and that I should stop being rude to him. Really..... That's the best response he could give when I simply answered his question on why I wanted to return a vehicle. Very poor customer service. This dealer is a place I will never go back to. They did end up taking the car back with no problems and I believe it was because we possibly had a big court case against them for fraud. More