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Kia of Coatesville
Coatesville, PA
347 Reviews
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Showing 347 reviews
January 23, 2025
I'm extremely dissatisfied with my experience at Kia of Coatesville. I purchased a Kia Forte on October 17, 2022, and opted for the 5-year Road Hazard Plan, which cost $800. I cancelled this plan on Septem Coatesville. I purchased a Kia Forte on October 17, 2022, and opted for the 5-year Road Hazard Plan, which cost $800. I cancelled this plan on September 13, 2023, but unfortunately, I haven't received a refund yet. What's even more frustrating is that this refund should have been credited to my finance account as part of the standard process. Instead, I've been forced to call the Bosa Warranty Admin team almost once a week since September 2023, asking for updates on my refund. This constant follow-up is not only frustrating but also unacceptable. It's disappointing that Kia of Coatesville hasn't streamlined their refund process to avoid putting customers through this hassle. Agreement Number: CAV82321833 Date of Purchase: October 17, 2022 Date of Cancellation: September 13, 2023 I hope the management takes my complaint seriously and takes immediate action to resolve this issue. Until then, I would caution others to think twice before doing business with Kia of Coatesville." More
by muraharikolluru
Employees Worked With
Sharif Aly
January 15, 2025
Don’t support this dealership. I never write reviews for anything but feel I need to share my experience with this dealership here. We purchased from this Kia of coatesville in ea I never write reviews for anything but feel I need to share my experience with this dealership here. We purchased from this Kia of coatesville in early 2024, had with a salesman try to tell us the car we came for wasn’t on the lot, then tried to sell us on features that didn’t exist for that vehicle and trim and then added junk onto the deal. I’m not even particularly mad about all of that as it is unfortunately common at many dealerships. Why I am writing this review - we purchased a warranty with our vehicle and July it was totaled. We followed the process to refund the balance of the warranty coverage and were told it would take 10-12 weeks. My wife called them probably 50 times to after that and got no help whatsoever. Went to the dealership in person in September and they told us it would be 2 more weeks. It’s now January - 6 months later and we are still owed thousands of dollars with absolutely no contact from the dealership. Take your business elsewhere. More
by kbarmes
Employees Worked With
Kevin Cosgrove and I. Bosa
January 09, 2025
Let me start off with saying if I could leave a negative star I would. This was the worst car buying experience I have ever had. I leased a 2024 Kia Sportage in October of 2024 and was lied to about cosmeti star I would. This was the worst car buying experience I have ever had. I leased a 2024 Kia Sportage in October of 2024 and was lied to about cosmetic damage and what it would take to fix it. I had to go 2 months without my new vehicle for them to correct the issues now I am stuck with a brand new car that had to have panels painted. I ended up having to make an extra payment on my trade in because they did not pay it off in time. I tried to contact the general manager to discuss my issues because there were plenty more then what is mentioned above but he was always too busy to return my calls. It is now January 2025 and I still have not received my tags so I am driving around on expired temp tags. I reached out to a sales manager via text about the tag issue was told he would get back to me and never did. Everyone at this dealership is nice before you sign the papers but they are all sneaky, liars and give no respect to the customer. More
by amy t
Employees Worked With
Eddie
November 21, 2024
Bought Kia Sept 1st. , my tags have been dead since Nov 1st. I keep asking and now demanding for my tags to be sent to me.only to be told by Eddie, they would fed ex's me , my tags have been dead since Nov 1st. I keep asking and now demanding for my tags to be sent to me.only to be told by Eddie, they would fed ex's me a dealer tag. Here's the kicker, MVA said I don't have a Kia registered to my name as of Nov 19th..I want the tags I paid for and I'm tried of waiting. I have already lost income and picking up inventory over this and my husband didn't get to go on his trip to visit a sick friend. I've been stressed out over this whole transaction. I'm paying car payments and insurance on car that's just sitting in my driveway. More
by marionsiple
Employees Worked With
Eddie, Joe Spadaro, Sharif Aly
February 17, 2024
I found this dealership to be efficient, reliable and very accommodating. Everybody behaved in a very professional and instructional manner so is to make the customer completely comfortable with the proc very accommodating. Everybody behaved in a very professional and instructional manner so is to make the customer completely comfortable with the process. My salesperson even volunteered to drive my car to a nearby filling station so I would have a full tank of gas. Kia of Coatesville does an excellent job of welcoming new customers and no doubt will welcome them back again. More
by Ken
Employees Worked With
Greg Weidner
January 30, 2024
Had my 2nd service on 1/27/24 and it seemed as if everything was good. When I confirmed that my oil change was in fact free, I was told yes as long as you pay for the recommended service. So I paid everything was good. When I confirmed that my oil change was in fact free, I was told yes as long as you pay for the recommended service. So I paid $80 for service on a car that has 9,000 miles on it. So be it, I guess I can just go elsewhere to get service then. Kicker, the following day on Sunday, 1/28/24 I received a text & email saying I missed my appointment. WHAT? Then when I spoke to the dealership on Monday, 1/29/24 I was told that apparently I made my appointment under the wrong phone number which prompted those messages. NOPE I made the appointment on the KIA app which clearly has my phone number. Sales was amazing but the service department has made me determine I will never buy there again. More
by d_puckett13
Employees Worked With
Brady Collins; Pete Bruchez
