Kia of Cherry Hill

Car Shoppers BEWARE OF THE BAIT AND SWITCH with these guys! There’s so much that went wrong with my experience at the Cherry Hill Kia I have to bullet it. Worst experience EVER at a car dealership and guys! There’s so much that went wrong with my experience at the Cherry Hill Kia I have to bullet it. Worst experience EVER at a car dealership and I have purchased quite a few cars in my lifetime. 1. I was interested in buying a Wolf Gray Telluride. I called the CH Kia and asked if they had any in stock. I was told on the phone by Rich that they had 2. I get there and was then told by a different salesman that what he really meant was that they have 2 on allocation, but now that they got me there, they tried to sell me a black one that was actually in stock. 2. I told him that I wanted Gray so I would wait for it to come in. Asked for the price. He gave me the price and then printed the offer and specs on the car. I asked him if he could do better on the price of the car and he said that he would discuss with his manager and let me know. He told me that his manager would call me that night or early next morning. No Call that night or the next day. 3. I go the dealership the next day since I had not heard from anyone. When I get there the Salesman I worked with was not there. So ended up working with another salesman (Ryan). When I showed Ryan the offer I was given he told me that I was misquoted. Knowing that I was ready to buy the he then marked up the price an additional $9,274! Not kidding. After I explained to him that an offer was already made for much less he took my written offer from me and said that he will show his boss and see what he can do. He then came back without my written offer and simply reduced his number by $1,000. No apology and basically defended the process and treated me like I was born yesterday. He repeatedly cut me off when I tried to explain that you can’t make an offer to get people in the door and then change your price. That is the very definition of “Bait and Switch”! I asked for the print out of HIS offer and he would not give me that either. Told me to take a picture. At the end he shook my wife’s hand and didn’t even offer me his hand. Unbelievable! More

The best dealership in the Tristate area. Professional, polite, bend over backwards to accommodate their customers. Sales people were excellent as well as finance people. Professional, polite, bend over backwards to accommodate their customers. Sales people were excellent as well as finance people. More

DO NOT GO! !! What a bunch of dirtbags! The dealership itself is a dump and should be condemned. We didn't even want to sit in the chairs they were so dirty. T !! What a bunch of dirtbags! The dealership itself is a dump and should be condemned. We didn't even want to sit in the chairs they were so dirty. The most unprofessional staff I have ever experienced. Most of them were either having inappropriate conversations or were staring at their phones and singing loudly on the sales floor. The lot is a wreck with no clear customer parking section and the asphalt is broken up. The topper was when they wanted to sell us a car for $10,000 over sticker price. Stay as far away from this place as you possibly can. More

THE WORST DEALERSHIP YOU COULD GO TO. This dealership is the most shady, sneaky, and all around sleezy business I have ever had the experience of going to. Before I arrived I called and s This dealership is the most shady, sneaky, and all around sleezy business I have ever had the experience of going to. Before I arrived I called and spoke with a manager about the price of a vehicle and if they were available. He stated they sell at MSRP and yes. I stated that his sales associate stated above the MSRP listed price and he assured me he misspoke and he looked at the wrong car. I explicitly stated the MSRP price and asked if there would be anything added, the "market adjustment". He said no, they sell at MSRP. He texted me, so I once again via text asked if it was ONLY MSRP and no markups. He once again, with text evidence stated they only sell at MSRP, no markups from that or adjustments. I drive over an hour to this location prepared to purchase the vehicle. I meet with the person I have a scheduled appointment with. First I am told they have zero inventory of the vehicle in stock. I was lied to about it so they could get me into their dealership and now if I did want it, I'd have to wait till they arrived. Then I am told the price I was told was incorrect, they MUST add a markup, the "market adjustment" and it will be over MSRP. I could not believe how they treated me. I was in disbelief. This was blatant lies and shady business measures to get me to the dealership, an over hour drive for me, to inconvenience me, and then spit in my face with the constant switches and lies. I do not recommend ANYONE to go to this dealer and management needs to understand that what they are doing is wrong. We are people with everyday lives and to lie not once, but deceive me numerous times to come and make a few extra bucks on me is just disgusting. People are not just numbers. I get making a profit, but to agree on a profitable price, but then get me there to try and take more money while denying the original price discussed? Unexcusable. More

Bad business. Stand clear!! The price you get quoted before you arrive will increase and trade value range on a low mileage as good as new trade will decrease trem Stand clear!! The price you get quoted before you arrive will increase and trade value range on a low mileage as good as new trade will decrease tremendously once you arrive to dealer. Classic bait and switch dealer, Kia of Cherry Hill👎 More

Did not explain about finance aim paid to much I not satisfied I went back to chery hill the next day manager told me all the paper work was send he can't do enything bad dealer aim pay for my car 50000 satisfied I went back to chery hill the next day manager told me all the paper work was send he can't do enything bad dealer aim pay for my car 50000 dollars went I only old 15000 dollars on my lease very bad More

Internet says one thing, they pumped the price up and assumed you'd be ok with it. MSRP is exactly what you should pay until you work out a better deal. I wanted to lease a small car and they showed me a assumed you'd be ok with it. MSRP is exactly what you should pay until you work out a better deal. I wanted to lease a small car and they showed me a $460 payment for a 21k car that was advertised as $220 per month. To anyone reading this, beware of this, know your numbers before you walk in a stick to them. The new term these guys are using is market value, MSRP is out the window. I gave this dealer a 2 star because the sales manager was very nice, but we ended up walking out. More

Excellent sales experience. Very thorough and caring. Knowledgable staff. Very clean. Great inventory. No pressure. Very thorough and caring. Knowledgable staff. Very clean. Great inventory. No pressure. More

Went into this dealership and met Shane he was very nice and helped he sold a SUV I LOVE IT I haven't had a new car since 2008 lol he made me fill very comfortable thanks SHANE for everything and helped he sold a SUV I LOVE IT I haven't had a new car since 2008 lol he made me fill very comfortable thanks SHANE for everything More