Kia of Cherry Hill

Always a very pleasant experience. EVERYONE is super friendly. I did not lease my Sportage from CH Kia, but I always take it to This location for service...such as the recent recall. friendly. I did not lease my Sportage from CH Kia, but I always take it to This location for service...such as the recent recall. More

Clean and keeps you updated on the progress of vehicle.Wait time is never long.Availability for appointment was satisfactory and reception area is clean. vehicle.Wait time is never long.Availability for appointment was satisfactory and reception area is clean. More

This dealership is awesome. Very quick, nice and friendly service department. Of course, taking a car to a dealer is pricey, but it's worth it. service department. Of course, taking a car to a dealer is pricey, but it's worth it. More

I traveled about 2 hours to come to this dealership and I want to thank Matt and Randy the corporate trainer for their EXCELLENT service. They treated me with dignity and respect. There was a little mix up a want to thank Matt and Randy the corporate trainer for their EXCELLENT service. They treated me with dignity and respect. There was a little mix up at first about where the Sorento X-Line was parked on the lot that I was interested in, and Randy was super and bent over backwards to accommodate me and eventually locate the car. Matt helped me with the purchase and made it super easy and fast to finish the process. I usually never do reviews like this but I felt this one had to be done. I applaud the staff at Cherry Hill Kia for making my experience a happy one. More

I just love coming to Kia in Cherry Hill. The service is always A+++ I never have to wait to be acknowledged. I'm updated regularly and I always leave with a new air freshener and a clean car. always A+++ I never have to wait to be acknowledged. I'm updated regularly and I always leave with a new air freshener and a clean car. More

I had to take my Kia Optima in because my check engine light was on and my car was bucking. The service advisor told me he would call me within 2 hours to give me an update and I did not hear from him. A light was on and my car was bucking. The service advisor told me he would call me within 2 hours to give me an update and I did not hear from him. After 4 hours I called him and he said they're still doing diagnostics and do not know what is wrong. He said he would call me the next morning to give me an update as to what the problem is. I never received a call the next morning and finally called them back at 3:00 p.m. they told me it was a bad fuel injector and they had to order the part and it would take a few days to get it in. On the first day I inquired about a rental car and they said they would have to figure out what the problem is first before they could offer one. After they figured out what the problem was I asked about a rental car and they ignored my request. They fixed my car after the part came in however they advised me it was a few bad fuel injector and it was a bad ignition coil. The service performed was good however the customer service was terrible. Also, when I took my car in it was spotless, had just cleaned it. When I picked up the car it was covered with debris from trees and bird poop. This is the second time my car has been serviced at Cherry Hill Kia and I had very poor communication from the dealership the first time. If I had another Kia dealer closer to me I would definitely use them instead of Cherry Hill Kia.. More

Everything was fine salesmen Jay took us through the process and we drove home that nite with our purchase credit was explained and arranged by that charming young lady im ashamed to admit I did not get process and we drove home that nite with our purchase credit was explained and arranged by that charming young lady im ashamed to admit I did not get her card and can’t remember her name. A positive experience with a happy ending I do wish it did not take so long about 4hours More

Cherry Hill Kia was courteous and professional and they had a good inventory of vehicles. My salesman, Frank, was very knowledgeable about the vehicle I leased. had a good inventory of vehicles. My salesman, Frank, was very knowledgeable about the vehicle I leased. More

Great service and customer service. Prompt responses to all my concerns. Car wash included at no extra cost. Would recommend dealership to anyone needing service for their auto. all my concerns. Car wash included at no extra cost. Would recommend dealership to anyone needing service for their auto. More

I've been going to Kia of Cherry Hill for 5 year, for service. The service staff is extremely attentive to my needs, and doesn't hard sell repairs that aren't essential. Service turnaround is always quic service. The service staff is extremely attentive to my needs, and doesn't hard sell repairs that aren't essential. Service turnaround is always quick, and they offer a great shuttle. High marks! More