Kia of Cherry Hill

Brittany in service was extremely short-tempered and borderline rude. I had hoped to make them my continued Kia service facility, but after Brittany hung up on me rudely, that will never be. Apparentl borderline rude. I had hoped to make them my continued Kia service facility, but after Brittany hung up on me rudely, that will never be. Apparently, if your service advisor happens to be off for the day, you will positively not be informed of the status of your vehicle, especially if she answers.... More

I started what I hoped would be a continuing long term service relationship with Kia of Cherry Hill service. It seemed that Andrew was going to play a good role as intermediary, keeping me informed about service relationship with Kia of Cherry Hill service. It seemed that Andrew was going to play a good role as intermediary, keeping me informed about my newly purchased Kia while it was in their care. BOY, DID THAT HOPE TURN SOUR FAST. First, it seems you cant depend on the multiple phone answering personnel to get you though to your intended service person. Compound that by the very snotty attitude I got from Brittany, (found out later she's a cashier, not a service rep), who kept talking over my questions about my car, and hung up on me when I asked to speak with someone who actually could answer my questions. Next day I'm told that I was accused of yelling at her; (when they saw I had written an honest review of that horrible experience on Google reviews), but you can't hide poor conduct and unprofessional behavior(s) by lying about someones honest experiences........ I suspect that the dealership is too busy to handle their multitude of tasks properly, and thus turn the insanity over to belligerent cashiers like Brittany, or whoever may be able to try and field what the regular staff can't handle. I would STRONGLY RECOMMEND AVOIDING KIA OF CHERRY HILL IF AT ALL POSSIBLE. I WILL TAKE MY KIA MANY MILES IN ANOTHER DIRECTION BEFORE GIVING THEM CONSIDERATION EVER AGAIN, AND WHEN I GOT THE CAR BACK, IT WAS VERY MUCH DIRTIER THAN WHEN THEY RECEIVED IT!!! (I suspect it may have been on purpose because of my immediate review on GOOGLE about the unprofessional conduct.) Will B. BUILDING. DOCTORS (215) 605-3400 More

The sales department was friendly, helpful, and made the process of buying a new car easy. process of buying a new car easy. More

Did what I requested in a reasonable amount of time. That’s all there is. That’s all there is. More

My customer service rep and Mecanic were very friendly and helpful. They told me exactly what the problem was and what needed to be done. I really appreciate your honesty. and helpful. They told me exactly what the problem was and what needed to be done. I really appreciate your honesty. More

Very tidy and clean place, very courteous staff and kept me up to date with the progress of my car. me up to date with the progress of my car. More

Was there for my oil change service and the staff were friendly and accommodating there was no waiting and my car was ready in a minimal amount of time friendly and accommodating there was no waiting and my car was ready in a minimal amount of time More

I walked into Kia dealership in Cherry Hill and immediately felt welcomed and comfortable. Right from the moment I walked in I knew I was going to be ok and Randy first welcomed me and put me at ea immediately felt welcomed and comfortable. Right from the moment I walked in I knew I was going to be ok and Randy first welcomed me and put me at ease and then he introduced me to Rita who then just took my expo to a whole new level . I have never been so satisfied with a big purchase /decision in my life . Hands down this place was so down to earth and at the end of the long but pleasant and fun day I drove home in my new beautiful K5 🙏🥰. Thank you Rita More

People were informative and friendly and directed me to the correct person I needed to see The service person told me what the service was going to be and how long the correct person I needed to see The service person told me what the service was going to be and how long More

Dealing with Cherry Hill Kia was not stressful. They worked with us to meet our needs and wants. Smooth deal from start to delivery of car worked with us to meet our needs and wants. Smooth deal from start to delivery of car More