Kia of Cerritos

I would like management to know what a great example of how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking a how a "Service Advisor" is supposed to do his job. I unfortunately had to have an engine replaced for burning oil. Micheal Tatum is who I'm talking about. He explained to me the entire process an assisted me every step of the way. We even spoke on his off day. It's not an easy process and yet he made me feel comfortable the entire way. Even the rental car that he set up for me went smooth. KIA you've got an outstanding employee working for you. Robert Heffernan 2017 Kia Sportage More

My Girlfriend took my Kia in for an oil change with a coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging coupon. It's a coupon that is on Kia of cerritos website. They not only did not honer the coupon but up sold the oil change to the tune up charging her an extra $80.00 when I asked the service advisor why I have to pay the extra. He said Your friend signed up for the extra package. the oil change plus tire rotation. So Thanks Kia of cerritos if charging customers an $89.00 for tire rotation. Stay away from the service advisor Travis Inkster. He is a true douch bag. And looks like a crook. More

BLUF: Poor Service and Follow up process at Kia Cerritos. I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He prom I leased a 2025 Telluride on 4/18/25. The sales rep was helpful, but the car was delivered with a missing rear wiper and not fully cleaned. He promised it would be taken care of, but later I found he no longer worked there. The service team had no communication, and I had to follow up multiple times with service rep (Shauna). Despite the appointment clearly stating the need to replace missing parts, the service rep was unhelpful and showed no urgency of professionalism. The issue was eventually addressed, and Shauna apologized the delay of the process. However, the car was still not cleaned as promised. I really hope Kia Cerritos can provide better customer care when I arrive there. Anyway, there was no follow up or survey was ever sent. Based on speaking friends, this seems to be a recurring issue tied to poor management. Disappointing experience overall. More

An alignment was done on my last visit at this establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car establishment. My car is shaking at a certain speed and this started to happen right after I took my car out. An order for a plastic part for my car was placed by this KIA dealership. But I never received an update when I could show up and take it. More

Sales person Sergio Arias was very tricky. He assured me he was giving me the out the door price. I asked twice if the total amount included fees and tax and he said "yeah it's there" when it He assured me he was giving me the out the door price. I asked twice if the total amount included fees and tax and he said "yeah it's there" when it truly was not. I found out the real out the door price when I was looking at the contract with the finance person, who was rushing through the process by the way. More

Service here is a joke. The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, The amount of time wasted here was just ridiculous. EPB and Auto Hold lights were illuminated and my OBD2 code scanner showed C1360-81, C1652-08, and C2416-01, indicating an electrical failure of the EPB system on the driver side. We came in on March 2 to get our car looked at because it's a certified pre-owned car and it should fall under warranty. Service advisor Randall promised us 3-5 days for the diagnostic service to confirm whether or not it's under warranty, and that Kia Corporate only (partially) reimburses for rentals if the repair is under warranty. We rented a car nearby out of our own pocket for the 5 days, confident in the service advisor's estimate. We did not hear back until day 8, despite us calling and leaving voicemails. We finally got an update and they said they were working on it. They claimed it was fixed by repairing the short on the driver's side wiring harness. Fair enough. We drive it away, happy that it is supposedly fixed. Less than a week later, the EPB and Auto Hold lights are back on, along with the same exact codes. I slid under the car where the wiring harness for the driver side EPB actuator is located to double check if anything was even done to it, but it still looked original (still dusty and had markings from the factory). So that makes me question if they even did anything the first time around??? They probably just cleared the codes and called it a day. We negotiated a day to drop it off again, March 16th. This was confirmed through text by our service advisor as being okay. When we made the trip over that day, it turned out the service department was closed that day. Didn't even bother to notify us. More

I dealt with Jose after needing a software update and to process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the pro process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the process. Because of his service i will continue to service my vehicle at Kia Cerritos. More

Friendly and helpful staff. Very good service. Pleasant customer waiting area. Neat and clean restroom. Very good service. Pleasant customer waiting area. Neat and clean restroom. More