Kia of Cape Coral

Steer clear of Kia of Cape Coral at all costs. I made a three-hour drive specifically to buy a Toyota Supra. Since the vehicle was wrapped and the underlying paint condition was hidden, we made th I made a three-hour drive specifically to buy a Toyota Supra. Since the vehicle was wrapped and the underlying paint condition was hidden, we made the wrap removal a mandatory, written condition of the purchase. Once the deal was done, they constantly tried dodging their obligation, offering cheap payout checks instead of actually doing the work. When I held my ground and forced them to honor the contract, the results were devastating. They butchered the clear coat during removal with zero proper prep, left scraps of wrap sticking out everywhere, and coated the car in heavy glue residue. Even a manager openly admitted it looked terrible. I tried reaching out to the general manager, Ryan Gambill, and received zero response. They hid the damage until I showed up in person, and they only agreed to attempt a fix because I refused to take delivery and threatened to expose them publicly. They don't care about their customers or the vehicles they ruin—they only care about the review metrics tied to their bonuses. When they finally "delivered" the car after their botched attempt at a fix, the tailgate was completely misaligned and there was overspray from their sloppy paint correction. I had to fork out $900 out of pocket at my local Toyota dealership just to correct their reassembly mistakes, plus pay for a professional exterior detail to finally get rid of the remaining glue. I walked in with an 830+ credit score to buy a sports car and was treated like absolute garbage. I shudder to think how they treat everyday buyers with less leverage. More

400+ Mile Family Trip After Confirming Details in Advance, Then the Deal Changed I had a very disappointing experience with Kia of Cape Coral after traveling from the Orlando area with my wife and Advance, Then the Deal Changed I had a very disappointing experience with Kia of Cape Coral after traveling from the Orlando area with my wife and children. On November 4, before making the trip, I specifically asked the salesperson to confirm how my Volkswagen Taos would be handled because Cape Coral is more than 200 miles from my home. The salesperson confirmed the arrangement, and a sales manager later called me personally to confirm it as well. My understanding was that if I purchased a used vehicle from them, they would take the Taos and I would not be responsible for an additional payment related to turning it in. That confirmation was a major reason I agreed to make the trip. On November 7, we drove to Cape Coral specifically to see a 2023 Kia EV6 and a 2021 Tesla Model Y that I had been discussing with the dealership. While I was already driving there, the salesperson called and told me that both vehicles had been sold the previous day. Since my family was already well into the trip, and because the trade arrangement had been confirmed beforehand, we continued. At the dealership I was shown other vehicles, eventually including a 2022 Hyundai Tucson Hybrid with 51,730 miles, stock #E002112A. The dealership website showed that exact vehicle at: Market Value: $24,997 Discount: $5,114 Purchase Price: $19,883 However, the proposal I received showed an Adjusted Selling Price of $20,995, which was $1,112 higher than the website price for the same stock number. I was also concerned about the fees. The dealership's website disclaimer stated that the advertised price included a $1,298 pre-delivery service fee, $598 Electronic Registration Filing Fee and $189 Private Tag Agency Fee. Yet my proposal listed those three fees separately after the $20,995 adjusted selling price. Those fees total $2,085. I could not reconcile the proposal with the dealership's own advertised price and disclaimer. Then the previously confirmed Taos arrangement changed. The first proposal showed an $18,821 payoff against only a $15,000 trade allowance, leaving a $3,821 difference included in the transaction. The proposal ultimately showed $28,493.33 financed for 84 months. After extensive negotiations, they increased the trade allowance to $16,500, but the transaction still included a $2,321 difference. I explained to the sales manager working my deal that another sales manager had personally confirmed the trade arrangement on November 4. I even told the manager I had the other manager's name and phone number. The manager knew who I was referring to but told me they couldn't structure the transaction that way. That was especially frustrating because I specifically requested confirmation before making this extremely long trip. After approximately three hours at the dealership, we left without purchasing anything. Cars get sold, and negotiations sometimes don't work out. I understand that. What I do not consider reasonable is receiving confirmations before making a 400+ mile family round trip, learning only after starting the drive that both vehicles were already sold, and then being presented with materially different pricing and trade terms. I kept copies of the proposals and screenshots of the online pricing. My advice to anyone traveling to Kia of Cape Coral: get the vehicle availability, advertised selling price, complete OTD price, all dealer fees, trade allowance and payoff arrangement IN WRITING before you drive there. More