Kia of Bowie - Se Hablo Espano

I experience of this dealership was that it was a miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near Severna Park was willing to do a night diagnostic until I found the bowie Kia dealership. They greeted me with Smiles and encouragement and Jeremy Ford was so reassuring that my blood pressure returned to normal. I was worried that I was going to be stranded in Maryland, but Jeremy got on the case immediately and gave me a call and told me what was wrong and that it was safe to return to Michigan, but what I needed to tell my dealership there . Charged me nothing. They also were serving customers breakfast there creating delicious omelettes for people and the coffee was outstanding. All in all, I can’t say enough. Jeremy and the crew there made my Thanksgiving. More

My husband and I traveled from Michigan for Thanksgiving in Maryland only to have a warning sign come up in the wilds of Pennsylvania. We finally made it the day before Thanksgiving to Maryland only to be t in Maryland only to have a warning sign come up in the wilds of Pennsylvania. We finally made it the day before Thanksgiving to Maryland only to be turned down by several dealerships for diagnosis of the problem. We were, so happy when Kia Bowie immediately agreed to look at the problem. Jeremy Ford was the service rep who reassured me that he would get to the diagnostic action that very morning and would call me immediately because because he understood that we wanted to drive back to Michigan the day after Thanksgiving. he called me that very morning and told me what was wrong with the car, that it was safe to drive back, that it wasn’t my fault, and gave me the paperwork to show what to give to my dealership in Michigan. His kindness and responsiveness and good humor were so encouraging that my husband and I had a wonderful Thanksgiving and we are now driving back to Michigan feeling safe and secure. Thank you, Kia of Bowie and Jeremy Ford. More

The staff, especially the young lady receptionist, are very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional d very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional days to wait for a part to come in that might fix the problem. I spoke with a manager that supported the staff lack of customer service. Therefore, I informed them that I will pick my car up and take it to another favorable dealership for service. More

I when to the service department and told them one of my tires had a slow leak. It was the same tire they had repaired maybe 2 months ago. So they told me they were ordering a replacement tire and setup my tires had a slow leak. It was the same tire they had repaired maybe 2 months ago. So they told me they were ordering a replacement tire and setup my appointment for the next day. Showed up to an appointment to replace a tire. Waited over an hour before they told me that they didn't order the tire. Why did it take that long. I will never know. That was poor customer service and no consideration for the customer or the customer time. Reported it to the manager on duty and I got the deer in the headlight look from him. More

I was waiting for at least 2 hours just to get my oil changed. I looked out in the parking lot and apparently my car had been done, for who knows how long, and they hadn’t come to get me from the lobby t changed. I looked out in the parking lot and apparently my car had been done, for who knows how long, and they hadn’t come to get me from the lobby to tell me it was ready. No offer for a free or reduced price oil change for wasting my time. Not going to use this dealership again. More

The staff was nice and accommodating, to a late afternoon appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous about it; not being pushy to upsell me on more service. More

Easy in and easy out. Got the job done on time and helped us out Got the job done on time and helped us out More