Kia of Bowie - Se Hablo Espano

The staff, especially the young lady receptionist, are very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional d very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional days to wait for a part to come in that might fix the problem. I spoke with a manager that supported the staff lack of customer service. Therefore, I informed them that I will pick my car up and take it to another favorable dealership for service. More

I when to the service department and told them one of my tires had a slow leak. It was the same tire they had repaired maybe 2 months ago. So they told me they were ordering a replacement tire and setup my tires had a slow leak. It was the same tire they had repaired maybe 2 months ago. So they told me they were ordering a replacement tire and setup my appointment for the next day. Showed up to an appointment to replace a tire. Waited over an hour before they told me that they didn't order the tire. Why did it take that long. I will never know. That was poor customer service and no consideration for the customer or the customer time. Reported it to the manager on duty and I got the deer in the headlight look from him. More

I was waiting for at least 2 hours just to get my oil changed. I looked out in the parking lot and apparently my car had been done, for who knows how long, and they hadn’t come to get me from the lobby t changed. I looked out in the parking lot and apparently my car had been done, for who knows how long, and they hadn’t come to get me from the lobby to tell me it was ready. No offer for a free or reduced price oil change for wasting my time. Not going to use this dealership again. More

The staff was nice and accommodating, to a late afternoon appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous appointment being made to change a tire. They even help identify a few other things that I needed to take care of and they were honest and courteous about it; not being pushy to upsell me on more service. More

Easy in and easy out. Got the job done on time and helped us out Got the job done on time and helped us out More

Ronald was excellent! When scheduling my appt I was told to plan on being there 4-8 hours. He ensured I was out in 2. He explained me additional options of service but When scheduling my appt I was told to plan on being there 4-8 hours. He ensured I was out in 2. He explained me additional options of service but didn’t browbeat me to pick any. He walked me to the car to ensure the sticker was installed for the next oil change and was a true gentleman. More

This is my 2nd Kia Soul 2014 &now 2024 both from Bowie Kia Wonderful buying experience as well as service over the past 10year. Kia Wonderful buying experience as well as service over the past 10year. More

They take the car in quickly for an appointment unlike other dealerships where you wait for days and weeks to get in turn around is just as quick as long as there’s nothing major. I’ve been there twice no other dealerships where you wait for days and weeks to get in turn around is just as quick as long as there’s nothing major. I’ve been there twice now both times uneventful with outstanding results problem solved quickly and efficiently great communication and listening with. my rep Mr. Ronald Gray. More

The entire staff was welcoming. The process from beginning to end was very efficient. We couldn’t be happier and will certainly continue doing business with Kia of Bowie. The process from beginning to end was very efficient. We couldn’t be happier and will certainly continue doing business with Kia of Bowie. More

Excellent to work with and they really take of all your maintenance needs after purchasing a vehicle from them. maintenance needs after purchasing a vehicle from them. More