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Kia of Bowie - Se Hablo Espano
Bowie, MD
311 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 311 reviews
February 05, 2015
Overpriced and bad customer experience. Stopped by to pick up oil filters, and cabin and engine air filters. Firstly, dealer said they needed my VIN number in order to find my filters. Huh Stopped by to pick up oil filters, and cabin and engine air filters. Firstly, dealer said they needed my VIN number in order to find my filters. Huh? It's a 2014 SOUL +; they all use the same filters. Secondly, the pricing is ridiculously high. Other KIA dealers charge half that of KIA of Bowie. RIP OFF. Will never use them again. More
by Greg
Employees Worked With
Parts Department
January 06, 2015
Great service per usual Service is always great here. Customer service is always friendly and the car service is always done in a timely fashion. I aldo bought my car from Service is always great here. Customer service is always friendly and the car service is always done in a timely fashion. I aldo bought my car from this dealership and haven't had any issues. I definitely recommend! More
by Esha_Greer
Employees Worked With
Lamont Hylton
January 05, 2015
Service Center Overall my experience at this Kia dealership is usually very pleasant, and this last trip was no exception. Everyone in the service department are ver Overall my experience at this Kia dealership is usually very pleasant, and this last trip was no exception. Everyone in the service department are very friendly and helpful. More
by Tash33
Employees Worked With
Lamont Hylton
January 04, 2015
Excellent customer service. Had my oil changed and the gentlemen that did it was amazing! So very nice and professional!! He was very welcoming and will be coming back because of Had my oil changed and the gentlemen that did it was amazing! So very nice and professional!! He was very welcoming and will be coming back because of him! More
by TNLEWIS
Employees Worked With
Lamont Hylton
January 03, 2015
Hanging in there.!.! Boss Man Brandon Is Who You Need To See When Making A Visit. Very Optimistic Young Man & Doesn't Mind Getting Your Question Answer At Any Mean Boss Man Brandon Is Who You Need To See When Making A Visit. Very Optimistic Young Man & Doesn't Mind Getting Your Question Answer At Any Mean More
by Engine833
Employees Worked With
Brandon, Brandon Stringfield
January 02, 2015
Helpful Needed several things done on my Sorento but could not afford everything. My service associate helped me make an educated decision on what I could d Needed several things done on my Sorento but could not afford everything. My service associate helped me make an educated decision on what I could delay for a few weeks and found a discount for my services. More
by redrider
Employees Worked With
Sharon Humes
December 30, 2014
Excellent customer service This was my second time coming here and the staff was great. They informed me of everything I needed to know about my car and the services. The price This was my second time coming here and the staff was great. They informed me of everything I needed to know about my car and the services. The price for an oil change was very reasonable compared to other places I had gone to. This will definitely be a place that I will continue to give my business to. Mainly because of the customer service. More
by Cereese83
Employees Worked With
Sharon Humes
December 26, 2014
Very Pleasant Experience I had a wonderful experience at Kia of Bowie! Thanks to Sharon Humes I was able to save money on the tires I need. She was super helpful and extremel I had a wonderful experience at Kia of Bowie! Thanks to Sharon Humes I was able to save money on the tires I need. She was super helpful and extremely friendly, I would recommend Kia of Bowie to anyone, you will definitely receive quality service there! More
by davidg
Employees Worked With
Sharon Humes
December 09, 2014
Unresponsive Poor Customer Service Let me begin with I love my new 2014 Soul. The experience which followed my purchase is shameful as well as unnecessary. I purchased an alarm system a Let me begin with I love my new 2014 Soul. The experience which followed my purchase is shameful as well as unnecessary. I purchased an alarm system and a remote starter and for some strange reason no one including the sales manager Ariana Williams could schedule an appointment to have me come back in to have it installed. I must have called and left 10 to 15 messages before I finally reached Anthony in Finance who promised to help me. He kept his word and I finally had an appointment, almost a month after my purchase. When I arrive for my appointment I was advised "oops" the 2014 Soul cannot have both options. I ask so you refuse to schedule me for a month then you get me here and say we can't install what we sold you. Ariana attempts to pacify me and I am promised a credit to be sent to my lien holder which 2 months to the date still has not been processed. I looked at my phone history and I have contacted Kia of Bowie over 25 times in an effort to resolve my concerns. I would have gone in person however I live an hour away in "good" traffic. I have spoken with Ariana on at least two occassions. Once about 4 weeks ago she advised the payment had just been processed. I contacted her again on 12/7/14 and she promised to give me a call no later than 1:00pm yesterday (didn't happen) with a resolution and/or status regarding my credit. I called Kia of Bowie today 12/9/14 she of course was unavailable and I left yet another voice mail message. My next step is calling Kia Coporation. I am so disappointed with my experience. Not to mention I bypassed 2 other Kia dealerships that are much closer to give this location my business. I wanted so desperately to refer my son and mom to them but their lack of responsiveness has proven exhaustive...buy Kia just not from Kia of Bowie. Anthony in Finance and Lamont in service were outstanding. Earl in sales made every attempt to make things right but he is unable to correct managerial concerns. It is a shame the management doesn't handle calm, patient customers with proper respect. More
by mlc13jia7
Employees Worked With
Earl Ward Anthony Finance Ariana Williams Manager LaMont Service
November 25, 2014
Estatic owner of a 2015 Kia Optima EX I want to thank Earl Ward (Kia Sales) for a multiple of reasons. Mr. Ward has continually stayed in contact with me over the past 6 or 7 months and pr I want to thank Earl Ward (Kia Sales) for a multiple of reasons. Mr. Ward has continually stayed in contact with me over the past 6 or 7 months and providing me information on new and pre-owned Kia vehicles. I visited Kia of Bowie on Saturday, Nov. 22nd and sat down with Mr. Ward for the first time. I want to thank Mr. Ward for his professionalism as a salesperson of Kia. Mr. Ward talked to me about the Kia vehicles and the different models of the vehicles. Mr. Ward was very interested in what I had to say as a consumer and did not try to sale me a vehicle that he knew I did not want. I test drove the 2015 Kia Optima EX and was instantly spoiled by all the features that was offered in that vehicle. Needless to say, Mr. Ward made my experience with Kia of Bowie very pleasurable. I chose not to get the vehicle the day I test drove it as I wanted to go back home and do more research on my own and review my budget. I returned the next day and met with the Finance Dept. (Arianna). My experience with Arianna was awesome as she was very patient with me and did most of the talking with my credit union to seal the deal on my newly purchased vehicle. Thanks Arianna. So, Kia of Bowie has my business in the future. I enjoyed my experience and I will refer my coworkers and friends to Kia of Bowie (Earl Ward, Sales) for the purchase of a new or pre-owned vehicle. Again, Thanks....I am loving my KIA. More
by YvetteG
Employees Worked With
Earl Ward, Arianna, Fernando, Matthew, Earl Ward
