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Kia of Bowie - Se Hablo Espano
Bowie, MD
289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 289 reviews
October 29, 2017
Like Family Brandon and Anthony from finance treated me like a little sister for whom they were looking out for. They both made the process so easy and as a first Brandon and Anthony from finance treated me like a little sister for whom they were looking out for. They both made the process so easy and as a first time buyer I never felt overwhelmed or overtaken. Brandon got the ball rolling and kept it rolling from start to finish. Both gentlemen were exceptionally personable as well! More
by MichelynCierra
Employees Worked With
Brandon Stringfield
August 19, 2017
Unprofessional customer service The general manager of this establishment is completely unprofessional. His customer service was terrible and the information he provided was not help The general manager of this establishment is completely unprofessional. His customer service was terrible and the information he provided was not helpful. He denied customers a print out of information that would be helpful towards making a decision in purchasing a car. The attitude he had towards the customers were also discriminatory, and I plan on taking this complaint higher. I do not recommend anyone purchasing a car from this establishment. More
by BriNichele21
Employees Worked With
Steve jones
June 23, 2017
Bob Turner I've been a customer of Bowie Kia for two years. My first Kia was a 2011. I have no complains about their service. It's been a good relationship. I h I've been a customer of Bowie Kia for two years. My first Kia was a 2011. I have no complains about their service. It's been a good relationship. I have a lot of convidence in their service department. I'm very please with their product so I decide to buy a 2017 Sorento . Earl Ward was my salesman and a great one . He knew his products very well and was very patience . He never force anything on me. I would recommended him for individuals who are looking for a Kia to go and see him. I give him 5 stars. More
by Bob1234
Employees Worked With
Earl Ward
May 12, 2017
Great Service I been coming to Bowie Kia since July of 2016 because of great service. I mentioned that I wanted to try & trade my 2016 Kia Soul for a larger vehicle I been coming to Bowie Kia since July of 2016 because of great service. I mentioned that I wanted to try & trade my 2016 Kia Soul for a larger vehicle because of my family size. Mr Earl was a great salesman I got my 2017 Kia Sorento on May 4. I'm very pleased & would recommend Bowie Kia to anyone. Thank you for hiring great people. Mr Earl I will be sending people your way More
by Tonie Doll
Employees Worked With
Earl Ward
February 07, 2017
Excellent Service The Perfect Car Dealership! Where they work for you. To make sure that you receive the best Deal for the vehicle of your choice. Very fair and reasona The Perfect Car Dealership! Where they work for you. To make sure that you receive the best Deal for the vehicle of your choice. Very fair and reasonable. More
by Matt White
Employees Worked With
Earl Ward
January 19, 2017
This is my third Kia Soul in 3 years. My salesman really wor This is my 3rd Kia Soul. Great experience. The staff has worked really hard to make all these deals work for me. I would definitely recommend this sal This is my 3rd Kia Soul. Great experience. The staff has worked really hard to make all these deals work for me. I would definitely recommend this salesman specifically. As a matter of fact I have recommended for individuals and they all resulted and happy sales. Keep up the good work More
by gvon brown
Employees Worked With
Earl Ward
January 15, 2017
Two Strikes Your Out!! Never Again!! Let me start by saying that I have NEVER taken the time to write a negative review. However.....This is by far the worse customer service that I have Let me start by saying that I have NEVER taken the time to write a negative review. However.....This is by far the worse customer service that I have ever encountered at a dealership!! The last two vehicles that I have leased have been KIA Sorentos, which have been from different regions. I was excited to lease number 3. However, I was so turned off by the arrogant sales pitch, that I left determined to never go Kia again. To my error, I actually called them two weeks later to inquire about returning my lease. It literally took over 5 hours to get someone to answer the phone. Then the man that was being asked to get on the phone refused!! I could actually hear this rude employee "grumping" at the person trying to give him the phone. He kept refusing the call to answer my questions, stating for me to call back in two days. He kept saying tomorrow's Martin Luther King day and no one will be here to help. Again I pleaded to be able to just ask a couple of general questions. I could not believe that after spending over 5 hours to even get a human on the phone that no one would bother to Speak with me!! Really?! The call ended with me telling the poor person on the phone to forget it....I'll call another dealer to get the help I need. This dealership is definitely in need of professional development focusing on customer service!!! More
by Never Again
Employees Worked With
Never got names....not even a business card when I went in to buy a new Sorento that day. It should have been an easy sell for them. Dropped the ball!!
January 09, 2017
Excellent and knowledgeable salesperson! Earl is one of the most professional salesman that I have had the pleasure of buying a car from. He took the time to understand my needs and interests Earl is one of the most professional salesman that I have had the pleasure of buying a car from. He took the time to understand my needs and interests and custom fit me into a vehicle that made my eye and pockets equally happy! I never felt pressure in fact I was quite comfortable in dealing with him due to his experience and ability to find the perfect vehicle for me. More
by D. Dipini
Employees Worked With
Matthew Rozankowski- Finance representative, Earl Ward
January 02, 2017
Terrible Support We purchased a 2017 Sorento from Bowie and have had terrible support from that moment. The departments do not work or communicate to each other, which We purchased a 2017 Sorento from Bowie and have had terrible support from that moment. The departments do not work or communicate to each other, which resulted in a 6 hour delay. One receptionist was on her personal phone, while we were waiting for her to assist us (very unprofessional). I called for the new Service Manager and was on hold for 15 minutes before I hung up. They could have taken my name and number and returned my call when he was available. We do not plan to return to Bowie for our service. We are taking our vehicle to Waldorf instead. More
by No More Bowie
Employees Worked With
Do not recall the names
