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Kia of Bowie - Se Hablo Espano
Bowie, MD
244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 244 reviews
January 19, 2017
This is my third Kia Soul in 3 years. My salesman really wor This is my 3rd Kia Soul. Great experience. The staff has worked really hard to make all these deals work for me. I would definitely recommend this sal This is my 3rd Kia Soul. Great experience. The staff has worked really hard to make all these deals work for me. I would definitely recommend this salesman specifically. As a matter of fact I have recommended for individuals and they all resulted and happy sales. Keep up the good work More
by gvon brown
Employees Worked With
Earl Ward
January 15, 2017
Two Strikes Your Out!! Never Again!! Let me start by saying that I have NEVER taken the time to write a negative review. However.....This is by far the worse customer service that I have Let me start by saying that I have NEVER taken the time to write a negative review. However.....This is by far the worse customer service that I have ever encountered at a dealership!! The last two vehicles that I have leased have been KIA Sorentos, which have been from different regions. I was excited to lease number 3. However, I was so turned off by the arrogant sales pitch, that I left determined to never go Kia again. To my error, I actually called them two weeks later to inquire about returning my lease. It literally took over 5 hours to get someone to answer the phone. Then the man that was being asked to get on the phone refused!! I could actually hear this rude employee "grumping" at the person trying to give him the phone. He kept refusing the call to answer my questions, stating for me to call back in two days. He kept saying tomorrow's Martin Luther King day and no one will be here to help. Again I pleaded to be able to just ask a couple of general questions. I could not believe that after spending over 5 hours to even get a human on the phone that no one would bother to Speak with me!! Really?! The call ended with me telling the poor person on the phone to forget it....I'll call another dealer to get the help I need. This dealership is definitely in need of professional development focusing on customer service!!! More
by Never Again
Employees Worked With
Never got names....not even a business card when I went in to buy a new Sorento that day. It should have been an easy sell for them. Dropped the ball!!
January 09, 2017
Excellent and knowledgeable salesperson! Earl is one of the most professional salesman that I have had the pleasure of buying a car from. He took the time to understand my needs and interests Earl is one of the most professional salesman that I have had the pleasure of buying a car from. He took the time to understand my needs and interests and custom fit me into a vehicle that made my eye and pockets equally happy! I never felt pressure in fact I was quite comfortable in dealing with him due to his experience and ability to find the perfect vehicle for me. More
by D. Dipini
Employees Worked With
Matthew Rozankowski- Finance representative, Earl Ward
January 02, 2017
Terrible Support We purchased a 2017 Sorento from Bowie and have had terrible support from that moment. The departments do not work or communicate to each other, which We purchased a 2017 Sorento from Bowie and have had terrible support from that moment. The departments do not work or communicate to each other, which resulted in a 6 hour delay. One receptionist was on her personal phone, while we were waiting for her to assist us (very unprofessional). I called for the new Service Manager and was on hold for 15 minutes before I hung up. They could have taken my name and number and returned my call when he was available. We do not plan to return to Bowie for our service. We are taking our vehicle to Waldorf instead. More
by No More Bowie
Employees Worked With
Do not recall the names
December 16, 2016
Best Customer Service This has by far been the best experience I have ever had with a dealership beginning with Earl and ending with Anthony. Everyone on the team were ver This has by far been the best experience I have ever had with a dealership beginning with Earl and ending with Anthony. Everyone on the team were very pleasant and provided all kinds of information even relating to things I need to do going forward to help me with other areas of my life. I would definitely recommend this team. And to top if off, I love my car purchase. More
by NH
Employees Worked With
Manager (Tom) and Anthony V. , Earl Ward
November 16, 2016
Great sales man, even offered to buy me donuts waiting for a I loved my dealer and I'm very satisfied with my purchase! I would shop again and ask for Earl. He followed up with me even a month after my purchase I loved my dealer and I'm very satisfied with my purchase! I would shop again and ask for Earl. He followed up with me even a month after my purchase More
by Isisgirl
Employees Worked With
Earl Ward
November 02, 2016
A good day at KIA of Bowie All of the staff I worked with were courteous, friendly, helpful, knowledgeable and efficient. Earl Ward, Tom in Financing, Danielle Ward and Anthony All of the staff I worked with were courteous, friendly, helpful, knowledgeable and efficient. Earl Ward, Tom in Financing, Danielle Ward and Anthony V. were exceptionally easy to talk to and interact with. More
by Frances Stewart
Employees Worked With
Danielle, Tom, Anthony V., Earl Ward
November 02, 2016
Excellent experience I would like to give special thanks to Earl Ward for his high quaity customer service. He made my car hunt experience to feel effortless. I will defen I would like to give special thanks to Earl Ward for his high quaity customer service. He made my car hunt experience to feel effortless. I will defenately recommend Kia to my friends anytime. More
by Gladys Emile
Employees Worked With
Earl Ward
October 31, 2016
That's how you do it! I received superior customer service. There was no delay in my appointment. Everyone was supportive and patient. Best of all they didn't make me wai I received superior customer service. There was no delay in my appointment. Everyone was supportive and patient. Best of all they didn't make me wait hours to process my information. More
by Edrive72
Employees Worked With
Earl Ward
