Kia of Bowie - Se Hablo Espano

Decent waiting area, but what matters to me MOST is customer service and quality of service and I think they excel in both areas! I’m a loyal, returning customer! customer service and quality of service and I think they excel in both areas! I’m a loyal, returning customer! More

Miss Rogayatu Eliasu (Haja) took me seriously from my entrance to the dealership. I felt like my time was respected and she pursued in getting my questions and concerns resolved for the particular vehicl entrance to the dealership. I felt like my time was respected and she pursued in getting my questions and concerns resolved for the particular vehicle I was interested in. Great attitude and great communicator. I am glad I made a purchase with such a dedicated professional. As a soldier, I value someone i can trust and so should you!!! More

Purchase 2018 Kia Stinger December of 2018. Beautiful car. Kia of Bowie sold me a car with possible hood damage. Never told me or list it. My car as of 2024 Dec. only has 20,000 miles. 1.m Beautiful car. Kia of Bowie sold me a car with possible hood damage. Never told me or list it. My car as of 2024 Dec. only has 20,000 miles. 1.my hood of my car has cracks faded paint and changed color. from the rest of my car. No ceramic paint or coating. The rest of my car looks like it right of the showroom. reported 11/2024, 6/2024 2, My passenger side mirror stop working. Reported 06/2024. Kia of Bowie & Kia Customer service change employee often. Kia of Bowie & Customer Service will not stand behind there product. No one will respond. about the problems. Instead they keep contacting me to trade in and buy a new Kia. Nope my car is 95% almost paid for. and this is my dream car.Actually I would advise Dont buy a Kia. They do not represent there product , they just want your money. Hey Kia prove me wrong. More

I experience of this dealership was that it was a miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near miracle. I just driven from Michigan and my new Kia Nero when suddenly I got warnings and limped into Maryland very stressed out. No dealership near Severna Park was willing to do a night diagnostic until I found the bowie Kia dealership. They greeted me with Smiles and encouragement and Jeremy Ford was so reassuring that my blood pressure returned to normal. I was worried that I was going to be stranded in Maryland, but Jeremy got on the case immediately and gave me a call and told me what was wrong and that it was safe to return to Michigan, but what I needed to tell my dealership there . Charged me nothing. They also were serving customers breakfast there creating delicious omelettes for people and the coffee was outstanding. All in all, I can’t say enough. Jeremy and the crew there made my Thanksgiving. More

My husband and I traveled from Michigan for Thanksgiving in Maryland only to have a warning sign come up in the wilds of Pennsylvania. We finally made it the day before Thanksgiving to Maryland only to be t in Maryland only to have a warning sign come up in the wilds of Pennsylvania. We finally made it the day before Thanksgiving to Maryland only to be turned down by several dealerships for diagnosis of the problem. We were, so happy when Kia Bowie immediately agreed to look at the problem. Jeremy Ford was the service rep who reassured me that he would get to the diagnostic action that very morning and would call me immediately because because he understood that we wanted to drive back to Michigan the day after Thanksgiving. he called me that very morning and told me what was wrong with the car, that it was safe to drive back, that it wasn’t my fault, and gave me the paperwork to show what to give to my dealership in Michigan. His kindness and responsiveness and good humor were so encouraging that my husband and I had a wonderful Thanksgiving and we are now driving back to Michigan feeling safe and secure. Thank you, Kia of Bowie and Jeremy Ford. More

The staff, especially the young lady receptionist, are very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional d very rude and unorganized. After they had my car for several days I had to call to get a status. After, I was told my car would be there additional days to wait for a part to come in that might fix the problem. I spoke with a manager that supported the staff lack of customer service. Therefore, I informed them that I will pick my car up and take it to another favorable dealership for service. More