Kia of Bedford

I waited over 2 hrs for an oil change I had an appointment for. Ridiculous appointment for. Ridiculous More

This dealership is such garbage! !! They’re so unprofessional! It is so hard to get in contact with any of their employees and when you leave voicemails or emails NO ONE CONTACTS YOU !! They’re so unprofessional! It is so hard to get in contact with any of their employees and when you leave voicemails or emails NO ONE CONTACTS YOU BACK!!! Time is of the essence and GOOD customer service is key!! Those key ingredients are just not present here!!ABSOLUTE GARBAGE OF A BUSINESS! More

Extremely rude salesman, would not buy from. Charging $5-6k over MSRP should be illegal. Charging $5-6k over MSRP should be illegal. More

Won’t honor their own offer. Their website states a 199 lease on a ioniq with 2500 down. Found the vehicle that matches the offer. Lowest they will go is closer to 300. I have the credit to qualify. Taxes lease on a ioniq with 2500 down. Found the vehicle that matches the offer. Lowest they will go is closer to 300. I have the credit to qualify. Taxes and fees are 1200 which is 34 a month. Payment should be under 250. Typical bait and switch. More

Here a bit for has terrible customer service just to start. My car is only three years old and I have had to have it serviced four times in the last month. The service department does not know what’s go start. My car is only three years old and I have had to have it serviced four times in the last month. The service department does not know what’s going on with my car and there is no way to speak with management at all. I thought Kia was making a comeback I am sad to say that I no longer feel that way. Please avoid Kia of Bedford More

Told me my issue was with a specific part, when that replacement didn’t fix the issue, instead of calling me, they torn my car apart to find the issue before I could authorize it. Now they want over $40 replacement didn’t fix the issue, instead of calling me, they torn my car apart to find the issue before I could authorize it. Now they want over $400 for labor costs just for a diagnosis…they are a scam. More

Once the sale is done, they forget you exist and don’t wish to deal with you. Sad. Unprofessional atmosphere from top to bottom. Don’t expect any customer care after the sale. Finance manager - sold me $ wish to deal with you. Sad. Unprofessional atmosphere from top to bottom. Don’t expect any customer care after the sale. Finance manager - sold me $900 gap insurance not telling me it was optional. I found it was optional days later after I read the contract form. She said she cancelled it but salesperson said she could not without a signed letter. Had to get angry with the receptionist to get her to walk 20 feet to tell finance manager I needed to talk to her because finance manager did not answer her phone or messages. Got answering machine every time with no call backs. Had to call my salesperson’s personal cell to get a response. Service - had a hitch installed. The mechanic did not reinstall a body and wiring protection panel. It’s plastic and needed to be notched around the hitch for reinstall. Shows reinstall step on YouTube but mechanic didn’t know. What does that say about service? Service representative was unfriendly and said he had to reorder part because it was thrown away in last 2 hours? Really? Customer Service - made numerous calls to financing, service and management and received messaging machines every time. No calls were returned except from salesperson’s personal cell. Called management several times to be fair and give them a chance to respond but received answering machines and no return calls. Never experienced such unprofessionalism in 40+ years of buying cars. Sad state of affairs. More

The head lady there was terribly rude! When paying for my car, with cash, a lady complained & said “I’m quitting”. I said, I’ve never had someone complain about me giving them money. Sold me a car; just for car, with cash, a lady complained & said “I’m quitting”. I said, I’ve never had someone complain about me giving them money. Sold me a car; just for it to break down a week later & can’t get me in for three weeks. So needless to say, spend your money wisely somewhere else! More

Terrible dealership. Take advantage of people when they are in a vulnerable situation. Bought a car, it's been 3 months and have yet to get documents in order to register in another state. Surely the deale are in a vulnerable situation. Bought a car, it's been 3 months and have yet to get documents in order to register in another state. Surely the dealer must sell to nearby state residents. They also tacked on $3000 of warranties without our knowledge. We never signed them. I have the papers. In addition, all documents were signed on an iPad and made reviewing them virtually impossible. Pressured me into a loan that I didn't need. More

Christine Keating was a outstanding sales Christine Keating was a outstanding sales representative. She responded promptly as we walked in the door. She was professional, caring and went over Christine Keating was a outstanding sales representative. She responded promptly as we walked in the door. She was professional, caring and went over and beyond providing exceptional customer service. More