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Kia of Bedford
Cleveland, OH
491 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 491 reviews
July 19, 2024
Kia of Bedford is the worst place to get your Kia repaired! First, I took my Kia in to fix my hood that wouldn’t open. I paid and went home. When I went to open the hood, it didn’t work. Lucky my nep repaired! First, I took my Kia in to fix my hood that wouldn’t open. I paid and went home. When I went to open the hood, it didn’t work. Lucky my nephew knew what to do and fixed it for me. It is my fault that I didn’t go up there and complain. Secondly, I got a complete break job for 2,700.00. Well my breaks were making this loud squeaky sound. They told me, they do that just drive it for awhile. I finally took it back and they wanted to charge me an additional 800.00 for the caliber. Now after I paid the 2,700 they said they had fixed everything that the diagnostic test required. This particular dealership is shady and the mechanics have a very nasty attitude. Considering what you are paying, the job should be done correctly and they could treat their customers with respect. I would definitely not recommend this dealership to anyone ! More
by micheleporter45
Employees Worked With
Darnell Williams
July 12, 2024
Service dept are lairs. Don’t return calls. Kept telling me my car would be ready by end of day and never was. Manager does not return phone calls. Never told me the repair Don’t return calls. Kept telling me my car would be ready by end of day and never was. Manager does not return phone calls. Never told me the repair they did was not cover by my warranty. I’ll stick with Toyota on my next car as I never had problems with their services More
by yvetneal
Employees Worked With
Berry
April 27, 2024
Staff are liars. The company owes me money. The continue to lie saying did. No check yet after 2 months. They call me vulgar names. A person who said they were the ow The company owes me money. The continue to lie saying did. No check yet after 2 months. They call me vulgar names. A person who said they were the owner (don't know if true or not) said to come in and let me slap you around. I would be afraid to as I am going on 80 and disabled. More
by tekknowledgey
Employees Worked With
Unknown
April 15, 2024
I would like to write a FIVE STAR review on Crystal Francis. I came in yesterday thinking I was leasing another Kia Soul in sky blue and ended up buying out my lease four hours later. Crystal was perfe Francis. I came in yesterday thinking I was leasing another Kia Soul in sky blue and ended up buying out my lease four hours later. Crystal was perfect for this job. She was soft-spoken, ready and able to answer and explain any questions, very smart, patient, non-pressured, and took all the time needed to figure out the right decision for me. I would highly recommend her to anyone that wants a great experience at Kia if Bedford. I’m More
by AdatojaneJanie
Employees Worked With
Crystal Francis
November 07, 2023
If I could rate them less than 1 I would! Bought a car back in June and still can't get the memorandum for the vehicle. They tell me an employee was embezzling funds and they can't get me the Bought a car back in June and still can't get the memorandum for the vehicle. They tell me an employee was embezzling funds and they can't get me the title. Next step is Fox 8 Iteam. Buyer beware!! More
by tjohn
Employees Worked With
Sales manager
October 27, 2023
License plate bolts rusted and broke Zack in service fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job fixed that and put my plates on nice plate holder I also needed a battery in my key fob. Great service very polite was treated by everyone great job guys thanks Zack More
by Ruthieb2257
Employees Worked With
Zack in service
September 27, 2023
I had a 10:30am appointment to have my brake lights and AC checked. I was there for 7 HOURS! And be prepared to pay a flat fee of $174.50 just for them to look at anything! That’s in addition to any parts AC checked. I was there for 7 HOURS! And be prepared to pay a flat fee of $174.50 just for them to look at anything! That’s in addition to any parts and labor! I don’t recommend this service department or dealership at all! More
by Footballmom89
Employees Worked With
April Sharp
September 21, 2023
My car has been in the service dept. for 30 days parts came in a week ago and my vehicle is still sitting waiting to be repaired, But they told my insurance company the car was ready and for 30 days parts came in a week ago and my vehicle is still sitting waiting to be repaired, But they told my insurance company the car was ready and waiting only on a new window which only takes 1 day to fix, they also are not returning any of my calls.. My car is not repaired nor is the window fixed!!! I will not take my car back to them for any more services not even a oil change behind this poor service. More
by angrycustomer
Employees Worked With
Bill
August 20, 2023
If you go here make sure you get outside financing and have a few cars picked out. The salesman that sold me my car only seemed to care about how much I could pay and not what features I actually wanted. have a few cars picked out. The salesman that sold me my car only seemed to care about how much I could pay and not what features I actually wanted. If you want repeat customers, help them pick out the right car for them, even if it isn't at the very top of their budget. I would have returned the car the next day if I could but like the car, I'm never going back. More
by Unhappy customer
Employees Worked With
Unknown
