Kia of Beavercreek

The salesman was very thorough in explaining the features on the car and was willing to help if I had any questions after I got it home. on the car and was willing to help if I had any questions after I got it home. More

The buying experience at Kia was great! The staff was knowledgeable and helpful. The overall experience went smoothly and we are thrilled with our new cars! Amanda was exceptional to wor The staff was knowledgeable and helpful. The overall experience went smoothly and we are thrilled with our new cars! Amanda was exceptional to work with! More

I was very disappointed with the service I received. After the diagnostic I was told I needed a part installed and it could be done in a day and the car was safe to drive until then. Once the part arriv After the diagnostic I was told I needed a part installed and it could be done in a day and the car was safe to drive until then. Once the part arrived, I called for an appointment and SPECIFICALLY asked for a day that it could be completed in the same day. I dropped it off and handed the keys to one of the service managers the evening before my appointment. I heard nothing from them on the day of my appointment but received an email saying I missed my appointment. I called and told them that they HAVE my car so how could I have missed my appointment? I was told at that time it was a clerical error and my car was being worked on. I heard nothing the rest of the day so I called again an hour before they close to give me enough time to go pick it up but was told all of the service managers were tied up and someone would call me back. No one did. The work was completed the next day. I was without a car for 2 days and NO ONE bothered to call and update me on what was going on. The sheer lack of professionalism and what appears to be incompetence since I received no explanation means they have lost my business forever. I will be having all of my oil changes and service work done at one of their competitors. It's not like they're the only game in town. More

Kia of Beavercreek has taken excellent care of my cars since 2020. Their service department is top notch. The service team is always courteous and mindful of my time, keeping my Telluride running like a c since 2020. Their service department is top notch. The service team is always courteous and mindful of my time, keeping my Telluride running like a champ! More

We worked with Amanda to purchase our Kia Carnival Hybrid. She was perfect for us. She and Kia of Beavercreek made the trade in of our vehicle and purchase of the new one so incredibly easy and painle Hybrid. She was perfect for us. She and Kia of Beavercreek made the trade in of our vehicle and purchase of the new one so incredibly easy and painless. More

Started on time, did a through vehicle and completed my work request in time allotted. Thank You, Bill work request in time allotted. Thank You, Bill More

I’m a returning Kia customer and traveled several hours out of town to purchase a brand‑new vehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the exp out of town to purchase a brand‑new vehicle, with the transaction scheduled and most paperwork completed digitally in advance. Unfortunately, the experience at Kia of Beavercreek fell well below expectations. Despite advance coordination, the sales representative was unprepared when I arrived. I was assured prior to travel that all‑weather floor mats were available and included, only to be told at delivery that they had not yet arrived—despite knowing I live hours away and would not be returning easily. I had to escalate to management to get these shipped to me, that was not proactively offered while on-site. Just before leaving the dealership, I discovered that the mileage listed on the documents I signed was incorrect by approximately 145 miles. While this was later acknowledged as an error, it was not corrected at the time of delivery, and revised paperwork was sent later without being mutually re-signed, which left me uncomfortable with how it was handled. I also had to turn around and return to the dealership because temporary tags were not installed before I drove off. The most concerning issue came when checking my email, when I received an eDelivery record showing MY customer feedback stating I was “100% satisfied” with the vehicle and my experience, signed with a smiley face, which I did not submit or authorize and which is completely inaccurate. I will not be doing business here again. More

I arrived early to my appointment and the staff was so helpful and got me in early! Very nice ! They answered my questions! Great customer service helpful and got me in early! Very nice ! They answered my questions! Great customer service More