Kia of Attleboro - Service Center

Not happy as was told today my platinum service program only covers $50. Never was informed that by selling finance dept. upon perusal of my terms and condition no where does it say this. I do not disa only covers $50. Never was informed that by selling finance dept. upon perusal of my terms and condition no where does it say this. I do not disagree I needed to put for the 15000 service. Also. Past oil changes included a $25.45 charge for 10376 vex 0.80 not done today. More

Very disappointed my vehicle keys were misplaced took 30 minutes to find them. Not a big deal to the dealership but a big deal to me the customer minutes to find them. Not a big deal to the dealership but a big deal to me the customer More

Prompt and polite customer service reps and quality work done by the mechanics. Pleased with the condition my car be as returned in as well. done by the mechanics. Pleased with the condition my car be as returned in as well. More

I used to love the service department, but since the pandemic it has gone down hill big time. Last time I was charged for a tire rotation and oil change, but the rotation was never completed because th pandemic it has gone down hill big time. Last time I was charged for a tire rotation and oil change, but the rotation was never completed because they did not have my wheel lock. The service tech didn't think to tell me nor did they take the rotation charge off my bill. When I returned home I realized it didn't seem the rotation was done as I have a scratched rim which was still in the same spot. I had to call a few times to even get my tech on the phone and when I finally did was told they weren't able to complete it. I have been servicing my Kia here for over 3 years and doubt I'll be coming back. Service department needs a customer service and procedure training, as well as a better way to contact support because by phone is a battle and a half if you even get somebody. (I had left several messages including some for the service manager and none worker returned) - this went on for months. Also, I have an expensive extended premium warranty which I purchased directly from another Kia dealer when I bought my vehicle. You've repeatedly honored in the past and this time when I ask about a noise under the hood am told there's a fee of over $100 an hour to check the problem. Ridiculous. I'm not impressed any longer and sadly, I used to rave about your service department and how well I was treated times past. I get that covid made things more difficult but it's been 8 months so figure it out. More

Just got excellent Service at Kia of Attleboro when I took my truck in for it’s annual maintenance!! The Employee was very friendly & helpful! took my truck in for it’s annual maintenance!! The Employee was very friendly & helpful! More

The service I received at Kia was excellent. Was kept well informed at all times The job was completely quickly, and my car was returned to me cleaner than when I brought it in. well informed at all times The job was completely quickly, and my car was returned to me cleaner than when I brought it in. More

Arrived a few minutes early to my appointment and my car was taken within a few minutes. Perfectly spaced out for social distancing and Ivan Cardoso was very accommodating and pleasant. Car was done in gre was taken within a few minutes. Perfectly spaced out for social distancing and Ivan Cardoso was very accommodating and pleasant. Car was done in great timing. More

Very pleasant people to deal with. Courteous and friendly. I bought 2 cars last year a Sorento and Sportage. Both dealers I dealt with Keith Lopes and PJ Grillo were very helpful and friendly. I wou friendly. I bought 2 cars last year a Sorento and Sportage. Both dealers I dealt with Keith Lopes and PJ Grillo were very helpful and friendly. I would recommend their service to people I know anytime More

Always attentive to detail with no pressure. Efficient and timely service, polite and knowledgeable team. Would give 5 stars but pretty sure the car was washed with dirty water- dried with dirty spots and timely service, polite and knowledgeable team. Would give 5 stars but pretty sure the car was washed with dirty water- dried with dirty spots More

I have always stayed in the waiting area for my car to have an oil change. Usually is less than an hour. They always go over the results with me as well. I have had the car for 4 yrs and all is good maint have an oil change. Usually is less than an hour. They always go over the results with me as well. I have had the car for 4 yrs and all is good maintenance wise. More