Kia of Attleboro - Service Center

I am very happy with the choices we made going to Attleboro Kia the service is great and they are very friendly I would send my friends to go there for a car Attleboro Kia the service is great and they are very friendly I would send my friends to go there for a car More

Courtney in service advisor was awesome, and the service manager (Mike Johnston) was extremely helpful. You guys rock. Thank you so much for making me feel like family- Shawn manager (Mike Johnston) was extremely helpful. You guys rock. Thank you so much for making me feel like family- Shawn More

I have had such a bad experience with Courtesy Kia in Attleboro and Kia America that I will never buy another Kia, and want to get rid of the one I have ASAP. I was having trouble with my battery and had Attleboro and Kia America that I will never buy another Kia, and want to get rid of the one I have ASAP. I was having trouble with my battery and had it charged by AAA but it died again, so I drove it a lot but it died again, and also tried having a service station professionally charge it but it still died. So I made an appointment for a new battery at Courtesy Kia. I had to wait a week and a half to get an appointment when I was not working, and then call AAA to jump start the car to try to get to the appointment on time. I was early so I drove around a bit before my appointment time. When I got there I explained all of this to the counter person. And I did not ask them to check my battery, I asked to have it replaced. In the end they told me it did not need to be replaced. My bad for believing them. Then when it died again, I had to go through the whole process again to get the car there for another appointment, and this time get the battery replaced. The problem I see with Courtesy Kia is that they follow a set process for each issue, but do not listen when the customer explains their experience with the car. So, with my battery issue for instance, they checked the battery and it had enough of a charge that their process said it did not need replacement, but they completely ignored what I had told them about the history of the problem and the fact that I had driven it for a while before the appointment. I have experienced this type of problem before with them on smaller issues. They also had no sympathy for the fact that I had to go through the appointment process twice to get the car fixed. So when I received an email with a survey about my appointment I complained. I am not even going to try to explain what happened after that except that many emails later I gave up, because I kept receiving responses from Kia America that showed that they didn’t read my emails – the ones they had asked me to send! This whole process has taken over three months. What a waste of time and effort! On 3/24/21 I got a call from the service manager (while I was in a meeting of course!). So I returned the call and got disconnected. Returned the call again and found out he had called me because he was told I was making a formal complaint. I don't know where he got that information because it's not true. I have already wasted enough time on this issue! Once he realized I hadn't threatened to make a complaint he told me to call him the next time I brought the car in so he could make sure I had a better experience. So I guess you need to know the service manager to get your car fixed right the first time. But there will not be a next time for me. I will not spend my time and money at any business that is run this poorly. More

First time owner of a Kia..Staff and service First time owner of a Kia.. Staff and service outstanding!! Would highly recommend.. The place is very clean and service to my vehicle exceeded my First time owner of a Kia.. Staff and service outstanding!! Would highly recommend.. The place is very clean and service to my vehicle exceeded my expectations More

They do good job at scheduling appointments a few days in advance. The platinum care plan that they offer is excellent. The people who work with customers are up-front and courteous. advance. The platinum care plan that they offer is excellent. The people who work with customers are up-front and courteous. More

Hi I would recommend this place to get your next car . The service is great and the staff are very friendly and helpful. Well be telling all our friends and family. The service is great and the staff are very friendly and helpful. Well be telling all our friends and family. More

The Staff was Courteous and work was efficient.ly completed. Thank you for car wash. Waiting area was very nice. Cashier was especially. Courteous and friendly. Area was clean and COVID aware completed. Thank you for car wash. Waiting area was very nice. Cashier was especially. Courteous and friendly. Area was clean and COVID aware More

Great service everytime I bring my car to be serviced and get oil changes. Never had an issue i am all around satisfied with the dealership. get oil changes. Never had an issue i am all around satisfied with the dealership. More

Everyone was very nice and accommodating! Offered me a shuttle ride if I didn’t want to wait at the dealership! Great customer service thks shuttle ride if I didn’t want to wait at the dealership! Great customer service thks More

Called to make an appointment for a service check, Appointment available rather quickly. Service rep was friendly and helpful when dropping off car. It was also done very quickly . Appointment available rather quickly. Service rep was friendly and helpful when dropping off car. It was also done very quickly . More