Kia of Attleboro

Purchasing a new car at a dealership has always been a challenging experience for me most of the time and not a pleasant one! However, this time I can honestly say it has been the most pleasant experience challenging experience for me most of the time and not a pleasant one! However, this time I can honestly say it has been the most pleasant experience I have ever encountered in 50 plus years. I have used KIA of Attleboro for 2 years for usual maintenance of my Sorento. Because of their great service I decided to purchase my new 2024 Sorento at KIA of Attleboro. My Salesperson, Roy Silveira, is a thoughtful and possibly one of very few auto salespersons one would be lucky enough to deal with during a sales transaction for a new vehicle. He was genuinely interested in what I was looking for. He asked me what I needed i.e. heated seats, HomeLink, etc. and allowed me to describe what I wanted in a new car. He presented me with 2024 Sorento that included the options I was looking for and allowed me to test drive the vehicle. After the test drive Ray sat in the car and explained many of the “bells and whistles” offered by the trim. After a successful financial agreement for trade of my current vehicle and monthly payment for the new vehicle I drove home the same day with my new Sorento. Before leaving the dealership Roy once again sat with me and wanted to know if I was comfortable with the entire transaction AND if I had any questions about all of the features of the car and if I needed assistance in the future to be sure and contact him. He was there for me. More

When I tell you Roy is the best car salesman I met in all my 30 years of car purchasing, I mean it. Roy was most helpful and a pleasure to work with. And most of all, he got me exactly what I was looking for my 30 years of car purchasing, I mean it. Roy was most helpful and a pleasure to work with. And most of all, he got me exactly what I was looking for in record time even though it wasn't even on their lot. No smoke blowing, no fast talking, no pushing for a sale, no xx. He is knowledgeable, communicated thoroughly with me, provided a detailed timeline and was an all around pleasure to work with. I left there with the biggest smile so happy that he got the exact car I wanted immediately. Thank you sooooooo much, Roy. That was the most seamless car sale EVER. You rock, Sir!! More

Roy was the absolute best! He helped make buying a brand new car a stress free and wonderful experience. He was honest, very knowledgeable and didn’t try to push me at all! I w He helped make buying a brand new car a stress free and wonderful experience. He was honest, very knowledgeable and didn’t try to push me at all! I will be recommending him to anyone I know looking for a new car. More

The general manager and service manager both reached out and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside v and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside vendor. My service advisor and rental coordinator were amazing. The service drive and department are clean and it's great to be met with a smile. What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

Roy was a pleasure to work with! Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted an Knowledgeable, low-pressure, made finding and buying our Kia Sportage a breeze! I couldn’t believe how quickly he was able to locate one we wanted and had it in ready for us within 48 hours! So easy co communicate with and made the sale a breeze! Highly recommend! More

Everyone was very pleasant and very helpful, the show room very clean and bright, great atmosphere. Roy was extremely helpful. room very clean and bright, great atmosphere. Roy was extremely helpful. More

Roy was terrific to work with. He helped me find the exact specification car I wanted, arranged everything. And I could not be happier with the car! Thanks Roy! He helped me find the exact specification car I wanted, arranged everything. And I could not be happier with the car! Thanks Roy! More

Roy was very informative, professional and patient. His knowledge of the car was excellent. Thank you, Roy! His knowledge of the car was excellent. Thank you, Roy! More

Beautiful dealership was very pleasant to visit and easy to get to with good stock to get to with good stock More

Always a great experience. I’ve been going there for 2 years. It’s the best Kia dealership around. I’ve been going there for 2 years. It’s the best Kia dealership around. More