Kia of Alhambra

AWFUL, and liars. I reached out about a car I wanted that was listed as available online, and I was ready to purchase it with secured financing. Omar responded to me a I reached out about a car I wanted that was listed as available online, and I was ready to purchase it with secured financing. Omar responded to me asking if he could call, text or email. I said text was preferred and gave my number, and asked if I could get a final price quote on the car. Instead he sent me a 30 second video ad about their dealership. Omar’s manager Edwin then reached out and asked if I needed anything. I told him I had asked for the quote from Omar. Edwin then did not respond. Fast forward to the next day, I receive an email from “Andrea” saying the car I want is available and asked if I would like to come in for a test drive. I then called the dealer to verify availability. I spoke with JP, who did not recognize Andrea’s name at first seemingly had no clue and said he would go check their lot and call me right back. So then I directly teplied to Andrea’s email letting her know I am checking with JP. I received an error message saying Andrea’s email address did not exist. 25 minutes pass and I had still not heard from JP, who supposedly just needed to go check the lot. Instead I then get a call from, surprise surprise, Omar! Omar then told me the car I want is actually not available, the one I asked for is in transit and won’t be here for another month and a half. I asked him why I received an email saying it was available and I could test drive it, and he said, and I quote, “that’s just a generic email we send out to see if you’ll respond. I’ve been trying to get ahold of you and haven’t been able to.” Well, no Omar, I responded to your email asking for quote and you sent me a homemade commercial, not a quote. He then quickly transitioned to try selling me a different trim and engine type for the car that was thousands more. I told him I was not interested, and that it was frustrating and did not make sense to receive a false, baiting email about availability, and he said “doesn’t make sense to me either, bud. But I wanted to reach you out and let you know when it will be available.” I told him there will be one available sooner at my local dealer, and he “alright then, bud, good luck” and hung up on me. Never dealt with a worse dealer and I never even set foot on the lot. Believe all the other bad reviews, this place is pathetic and full of frauds. More

I bought a car from them and i deal with the dealer for 72 months payment, and when the bill come it said 84 months. I was stupid to believe them and signed the paper work without caution. DO NOT BUY CAR 72 months payment, and when the bill come it said 84 months. I was stupid to believe them and signed the paper work without caution. DO NOT BUY CAR FROM THEM. More

Wasted a full day for them to not fix my issue. Took me 30 minutes to just get a service person to check me in even though I had an appointment. He didnt accurate take down what I said and clearly Took me 30 minutes to just get a service person to check me in even though I had an appointment. He didnt accurate take down what I said and clearly they did virtually nothing to attempt to diagnose my issue. Don’t wait your time or energy with this place. Suggest I might want to take a picture of the the problem to document it - seriously? Apparently a picture would be more helpful than my representation of the problem. So insulting on top or a waste of time on top of major aggravation. Pretty much the trice took of terrible service. More

Consumer beware! Incompetent Service department. Took my car for a new part to be changed and payed for several services only to find out 2 years later that it was ne Incompetent Service department. Took my car for a new part to be changed and payed for several services only to find out 2 years later that it was never actually changed. When claimed it was denied and after 2 weeks of having my car with them turns out motor no longer works and mileage is blamed. Car went into service running and now it's completely dead. I'm left without a car and they don't even return my calls. No explanations by anyone and Service Management avoids my calls. Don't make the same mistake and avoid this dealership at all costs. Their goal is to rip off their customers and take advantage. BEWARE. Learn from my mistake. KIA of Alhambra is shameless and a fraudulent. More

Tried getting a quote out of them, but all they want to do is obfuscate and get your to come in for a test drive or talk on the phone. Despite asking to communicated in email only, they refused to send a do is obfuscate and get your to come in for a test drive or talk on the phone. Despite asking to communicated in email only, they refused to send a quote More