Kia Store East

My story at Kia East. Our story with Kia Store East In September of 2013 we leased a Kia Optima from the Kia Store East. We traded a Chevy Silverado as the down payment. Our story with Kia Store East In September of 2013 we leased a Kia Optima from the Kia Store East. We traded a Chevy Silverado as the down payment. The car was fine and had regular service appointments and was in the Kia East service department on . New Years Eve, my son in law(Shawn) was driving the car and began to feel a hesitation, lack of power with the engine. He tried giving it more power, but could hear the rods knocking and a cloud of smoke came out of the exhaust. The car stopped running. It was towed to Kia East for service and to find out what was wrong. He told the service manager he could hear the rods knocking and knew there was something terribly wrong. Over the next few days, the service dept looked at it, said there was no oil in the engine. They put oil in the car and sent him on his way. He got ½ mile…it locked up again,,towed,..again. This time he was told that the engine was “blown” and needed to be replaced. At this point Kia corporate agreed to replace the engine, but after waiting more than 2 weeks, we decided to switch cars. We then worked with Kia to upgrade the car to a Cadenza, after $2000.00 more down and a hefty increase in the lease payment , we were satisfied. March 5th: Cadenza was in the service department because of a complaint with the steering, and what we thought was due for an oil change. Car was there all day. When the car was picked up he was informed the oil change was not due until 7,000miles, and they could not find a problem with the steering. March 16th. Driving along noticed the car ”chugging” as it went up a small hill, then completely died. He was able to restart and get to a safe place off the road. Car was towed to Kia, and he was given a car to drive while the Cadenza was being diagnosed. March 17th, went to check on the car with his Dad, and they were told there was no oil in the engine and it looked as if the plug had been “tampered with”, insinuating that Shawn might have done something to the car. But ,they were not accusing Shawn of anything. He was told they had contacted Kia about the problem and were advised to have our insurance company activate a claim. This was not an option for us as we feel we are not responsible. March 19th Meeting with the Kia General Mgr, Michael Coffman that did not resolve anything other that they are now saying the car has been “Vandalized” and we should contact the insurance company. They did allow Shawn to take pictures and a video of the car which showed some oil on the dipstick, oil in the radiator, and oil coming out of the exhaust. He also has a picture of the “bolt”. Kia also had pictures of the car, and a copy of the Email from corporate, denying any warrant liability, due to the “vandalism” . Shawn has spoken with Kia customer support and they have a “case” for this incident ..We are waiting to hear back from them on the 21st (Friday) This car has been kept in a locked garage when not in use, there is no oil stain on the garage floor, nor is there any oil stain on my driveway where they often visit. March 20h,The “loaner” car they gave them (a Soul) on March 19th to drive , has now “blown up” in the middle of a busy road…they have had this one not 24 hrs……Same exact symptoms as the previous 2 cars. When the service manager arrived to see what had happened to this car, he found, that this car had no oil in it! He did not offer another “loaner” car at this point, and Shawn’s dad brought everyone home. March 21st. I have contacted my insurance agent and they will have an adjuster inspect the car at Kia and see what they conclude. March 31st…no word from the insurance adjuster. Shawn went by the Kia service to retrieve some things from the car. He found it unlocked and there were new dirty, oily smudges all over the console and seats of the white car interior. He took pictures. No one spoke to him or asked what he was doing. There has been no contact with anyone from Kia East. Amanda has called to get a statement from Shawn, no news other than it does appear to have been tampered with. But no thought as to “who” tampered with the car. April 7th. Still no word from the insurance adjuster, and payment is due on the lease on the 10th. We will let it go through as a “good faith” gesture but a letter from our attorney, stating it will be the last unless we come to some agreement with Kia East. Copies will be sent to Kia East, Kia Finance, and to Kia Corporate executives. April 8. Shawn receives a call from Michael Coffman advising him that Kia East will be filing a claim against his insurance for the damage to the “loaner car” the Soul. I call Mr. Coffman to get an explanation of what is going on and he tells me that they “highly suspect” that Shawn has been tampering with all 3 of the cars. He said he was not accusing Shawn but it was something they were thinking. I old him I suspected something was going on in their service dept. I told Mr. Coffman I would like to be released from the lease and ideally would like to get some of our money back but he told me that was almost impossible to do. He would have to speak to his owners, and further to his service manager. We ended the conversation with him taking my contact information and I will be the person to speak to from here on. At some point we will meet and discuss how this matter can be resolved between the two of us. Finally spoke to a representative of Progressive insurance . The field adjuster has been to do a detailed inspection of the car, even comparing two vehicles. The adjuster did find that there was a tool mark on on the oil plug, and there was a mark on the underside of the car, likely caused by a “jack” Shawn tells me it is from their lift, where they have lifted the car in their shop. There was mention of the bolts /tow truck etc..………………………………............................................................................................................. I am to fax all the information I have to Sharon , the supervisor at the Progressive claims office. They are needing to follow up with Kia, the service manager, and had a few more questions for Shawn. She was aware that Kia was wanting to file a claim for the Soul. She hoped to get back to me by Friday the 11th More

Tony Brown was very friendly and helpful to us when we were in need of a new vehicle. He was so wonderful in helping us select our car when my husband was very ill. My son and I actually went on the tes were in need of a new vehicle. He was so wonderful in helping us select our car when my husband was very ill. My son and I actually went on the test drive and loved the 2012 KIA Forte EX and Tony handled everything for us. He made it so easy for my ill husband to sign the paperwork and made the time he was needed minimal. He called to see that we were still loving our car after the sale was made and he always came up to us and gave us a hug when we were in for service and he saw us. We can't express how very helpful Tony was to us and just how much we appreciated and enjoyed our experience with him and KIA Store East. We give Tony A FIVE STAR rating hands down!! Thank You Tony!! Robert & Anna Craft More

I went to 2 kia store locations.. one sales person was polite; however his manager was condescending and rude as he kept interrupting and correcting me. I'm not sure if it was because they were ready to c polite; however his manager was condescending and rude as he kept interrupting and correcting me. I'm not sure if it was because they were ready to close for the day or what. So i tried the one by the mall just to have some punk kid make me feel like a lowlife because I had bad credit and my co-signer worked at a temp agency.. I felt that they gave up because the deal wouldn't have come easily enough for them.. Well its ok KIA because I got a brand new HONDA instead, they had no problem with my co-signers job or my credit score.. and you know what HONDA comes standard with a/c too... More

I had been jumping back and forth between sam swope and I had been jumping back and forth between sam swope and the kia store trying to get myself the best deal. Both dealerships told me that on a compara I had been jumping back and forth between sam swope and the kia store trying to get myself the best deal. Both dealerships told me that on a comparable vehicle they could match the other dealerships pricing, and all that stuff. I was looking for a used car with about 60k-70k miles on it and willing to spend about 10k, both dealerships had comparable cars, and honestly I was pretty happy with both prices being offered, and either deal would have been great with me. What it came down to in the end is financing and the relationship I built with the folks at the Kia Store. I am not sure if it was the vehicle I was buying or the companies The Kia Store uses, but they found me a great loan that I was extremely comfortable with the term and the rate, so that was a big part of my decision. What really set me over the edge was the relationships I built with my salesmen Tyyu Redd, and the manager Willie. Both were extremely patient and helpful to me throughout the entire buying process. They remembered who I was every time and really value my time. I knew that going forward if I had any problems with my vehicle that I would want to work though them. There are many louisville used cars dealers out their, but I wanted one who I could trust. More

I owned a Kia Sportage that I bought at The Kia Store about 6 months ago. I absolutely loved my Sportage but with the kids and the dogs I decided I wanted something bigger. I did not want bigger payments about 6 months ago. I absolutely loved my Sportage but with the kids and the dogs I decided I wanted something bigger. I did not want bigger payments though so I was curious to see how it would play out. So I want back to the Kia Store East and told them my situation, the manager Michael said he would see what they could find. Within minutes a salesmen pulled a used 2010 Sorento up to the front. It had less miles than my Sportage and significantly more room. Michael told me that they could keep my payments the same and get me in and out of there. They handled me with the same honesty and patience that they did the first time. I will be buying my next car from the Kia Store East as well. More