Kia Store East

Wonderful staff I have had nothing but great customer service from this Kia dealership since purchasing my first used kia from another non kia dealer. Everyone is sup I have had nothing but great customer service from this Kia dealership since purchasing my first used kia from another non kia dealer. Everyone is super courteous and friendly from the sales, service and warranty departments. I had to have a new key made at it took them only 45 minutes to reprogram it. A sales person even let me test drive a brand new kia soul so that I could decide if I wanted to buy a warranty or trade in my current soul so that I could have the 100,000 warranty that comes with a new car purchase. I never felt pressured and everyone answered all my questions to my satisfaction. More

kia store east review Very much enjoying my new Kia Soul! Thanks again Kia & thanks to Whitney showing me all the functions of the car! Great customer service, definately w Very much enjoying my new Kia Soul! Thanks again Kia & thanks to Whitney showing me all the functions of the car! Great customer service, definately will recommend Kia to my friends & family. More

Purchasing new car I had a wonderful experience at Kia Store east. Rob Mac was so very patient and attentive to me and my needs. He was very instrumental in my decision I had a wonderful experience at Kia Store east. Rob Mac was so very patient and attentive to me and my needs. He was very instrumental in my decision to purchase 2015 Kia Forte. He's very professional, patient and most of all GENUINE. I also had a wonderful experience with Ian Leslie. He came out to show me how to work all of the electronics in my car because without him I would have been totally lost considering I'm not savvy when it comes to those things. I've been telling friends and family of my experience. Would I do it again? You bet. Thanks guys, you rock.???????????????????? More

Dishonest from the start. Michelle is the main online contact and is friendly and we'll trained at getting you to the store. After that expect to be passed from one sales rep t Michelle is the main online contact and is friendly and we'll trained at getting you to the store. After that expect to be passed from one sales rep to another. The lies and delays that I experienced cannot be counted on one hand. This "boiler room" is a scam out of the movies. No one is less honest than Michelle who will tell you any lie you want to hear. All for a paycheck. Avoid this kia store. If they treat prospective customers with such deceitful practices the service has to rate a ZERO! More

best possible experience My husband and I decided just to get out of the house on Mother's Day. We stopped in at Kia East and just look around. We had a Kia Sorento and though My husband and I decided just to get out of the house on Mother's Day. We stopped in at Kia East and just look around. We had a Kia Sorento and thought maybe we could just browse. Well we came home with 2 new Kias. A Sorento and Optima. Rachel Colins is extremely knowledgeable about Kia's line of vehicles. She is friendly and we enjoyed our experience with Rachel. Once we decided to go for both vehicles we met William our (Master Techie ), our name for William. He really is a great teacher of computerized vehicles. Wlliam spent as much time as we needed to understand the cars system. He has the patience of Job, dealing with two people who do not have an ounce of computer knowledge. Thank you Kia East for having two amazing members of your team make our experience so WONDERFUL! More

Head my warnings Do not take your vehicles to get serviced ead my warnings Do not take your vehicles to get serviced here period ..My Mother's radiator burst on the way to Sunday services so I dropped this v ead my warnings Do not take your vehicles to get serviced here period ..My Mother's radiator burst on the way to Sunday services so I dropped this vehicle at the drop off location On Tuesday I get a call from my mom saying they wanted 800 dollars for a radiator ,a hose and flush. I told Kim to stop that I will pick the car up and do the work myself. Do not work on the car. moments later i get a call from my mom saying that they had a ready started working on the radiator They lied about a hose they lied about a flush that takes an hour. They lied to my mother they pressured my mother into continuing the 800 dollar ($200) radiator. I was smart enough to have taken pictures of the hoses as I am sure the hoses were fine I have decided to file a complaint to BBB online as well as reporting to local affiliates. This store takes advantage of the elderly Mark L More

my new forte review The service was excellent! I would recommend kia east to everyone looking for a vehicle. The wait was short the outcome was wonderful. Will took the The service was excellent! I would recommend kia east to everyone looking for a vehicle. The wait was short the outcome was wonderful. Will took the time to show me every button in my car I can honestly say I have never had a dealership be so helpful in making sure I had the knowledge to know all the features of the car. He was great at his job and he made me really enthused about the purchase! He also was training a lady her name was Yolanda and she to was helpful in making me comfortable with my new ride. Great job to these two. Chris did his job and made it possible for me to be in the happy place I am in at this moment with my new Forte. I will tell anyone that is on a search to cone to Kia east More

My story at Kia East. Our story with Kia Store East In September of 2013 we leased a Kia Optima from the Kia Store East. We traded a Chevy Silverado as the down payment. Our story with Kia Store East In September of 2013 we leased a Kia Optima from the Kia Store East. We traded a Chevy Silverado as the down payment. The car was fine and had regular service appointments and was in the Kia East service department on . New Years Eve, my son in law(Shawn) was driving the car and began to feel a hesitation, lack of power with the engine. He tried giving it more power, but could hear the rods knocking and a cloud of smoke came out of the exhaust. The car stopped running. It was towed to Kia East for service and to find out what was wrong. He told the service manager he could hear the rods knocking and knew there was something terribly wrong. Over the next few days, the service dept looked at it, said there was no oil in the engine. They put oil in the car and sent him on his way. He got ½ mile…it locked up again,,towed,..again. This time he was told that the engine was “blown” and needed to be replaced. At this point Kia corporate agreed to replace the engine, but after waiting more than 2 weeks, we decided to switch cars. We then worked with Kia to upgrade the car to a Cadenza, after $2000.00 more down and a hefty increase in the lease payment , we were satisfied. March 5th: Cadenza was in the service department because of a complaint with the steering, and what we thought was due for an oil change. Car was there all day. When the car was picked up he was informed the oil change was not due until 7,000miles, and they could not find a problem with the steering. March 16th. Driving along noticed the car ”chugging” as it went up a small hill, then completely died. He was able to restart and get to a safe place off the road. Car was towed to Kia, and he was given a car to drive while the Cadenza was being diagnosed. March 17th, went to check on the car with his Dad, and they were told there was no oil in the engine and it looked as if the plug had been “tampered with”, insinuating that Shawn might have done something to the car. But ,they were not accusing Shawn of anything. He was told they had contacted Kia about the problem and were advised to have our insurance company activate a claim. This was not an option for us as we feel we are not responsible. March 19th Meeting with the Kia General Mgr, Michael Coffman that did not resolve anything other that they are now saying the car has been “Vandalized” and we should contact the insurance company. They did allow Shawn to take pictures and a video of the car which showed some oil on the dipstick, oil in the radiator, and oil coming out of the exhaust. He also has a picture of the “bolt”. Kia also had pictures of the car, and a copy of the Email from corporate, denying any warrant liability, due to the “vandalism” . Shawn has spoken with Kia customer support and they have a “case” for this incident ..We are waiting to hear back from them on the 21st (Friday) This car has been kept in a locked garage when not in use, there is no oil stain on the garage floor, nor is there any oil stain on my driveway where they often visit. March 20h,The “loaner” car they gave them (a Soul) on March 19th to drive , has now “blown up” in the middle of a busy road…they have had this one not 24 hrs……Same exact symptoms as the previous 2 cars. When the service manager arrived to see what had happened to this car, he found, that this car had no oil in it! He did not offer another “loaner” car at this point, and Shawn’s dad brought everyone home. March 21st. I have contacted my insurance agent and they will have an adjuster inspect the car at Kia and see what they conclude. March 31st…no word from the insurance adjuster. Shawn went by the Kia service to retrieve some things from the car. He found it unlocked and there were new dirty, oily smudges all over the console and seats of the white car interior. He took pictures. No one spoke to him or asked what he was doing. There has been no contact with anyone from Kia East. Amanda has called to get a statement from Shawn, no news other than it does appear to have been tampered with. But no thought as to “who” tampered with the car. April 7th. Still no word from the insurance adjuster, and payment is due on the lease on the 10th. We will let it go through as a “good faith” gesture but a letter from our attorney, stating it will be the last unless we come to some agreement with Kia East. Copies will be sent to Kia East, Kia Finance, and to Kia Corporate executives. April 8. Shawn receives a call from Michael Coffman advising him that Kia East will be filing a claim against his insurance for the damage to the “loaner car” the Soul. I call Mr. Coffman to get an explanation of what is going on and he tells me that they “highly suspect” that Shawn has been tampering with all 3 of the cars. He said he was not accusing Shawn but it was something they were thinking. I old him I suspected something was going on in their service dept. I told Mr. Coffman I would like to be released from the lease and ideally would like to get some of our money back but he told me that was almost impossible to do. He would have to speak to his owners, and further to his service manager. We ended the conversation with him taking my contact information and I will be the person to speak to from here on. At some point we will meet and discuss how this matter can be resolved between the two of us. Finally spoke to a representative of Progressive insurance . The field adjuster has been to do a detailed inspection of the car, even comparing two vehicles. The adjuster did find that there was a tool mark on on the oil plug, and there was a mark on the underside of the car, likely caused by a “jack” Shawn tells me it is from their lift, where they have lifted the car in their shop. There was mention of the bolts /tow truck etc..………………………………............................................................................................................. I am to fax all the information I have to Sharon , the supervisor at the Progressive claims office. They are needing to follow up with Kia, the service manager, and had a few more questions for Shawn. She was aware that Kia was wanting to file a claim for the Soul. She hoped to get back to me by Friday the 11th More

Tony Brown was very friendly and helpful to us when we were in need of a new vehicle. He was so wonderful in helping us select our car when my husband was very ill. My son and I actually went on the tes were in need of a new vehicle. He was so wonderful in helping us select our car when my husband was very ill. My son and I actually went on the test drive and loved the 2012 KIA Forte EX and Tony handled everything for us. He made it so easy for my ill husband to sign the paperwork and made the time he was needed minimal. He called to see that we were still loving our car after the sale was made and he always came up to us and gave us a hug when we were in for service and he saw us. We can't express how very helpful Tony was to us and just how much we appreciated and enjoyed our experience with him and KIA Store East. We give Tony A FIVE STAR rating hands down!! Thank You Tony!! Robert & Anna Craft More

I went to 2 kia store locations.. one sales person was polite; however his manager was condescending and rude as he kept interrupting and correcting me. I'm not sure if it was because they were ready to c polite; however his manager was condescending and rude as he kept interrupting and correcting me. I'm not sure if it was because they were ready to close for the day or what. So i tried the one by the mall just to have some punk kid make me feel like a lowlife because I had bad credit and my co-signer worked at a temp agency.. I felt that they gave up because the deal wouldn't have come easily enough for them.. Well its ok KIA because I got a brand new HONDA instead, they had no problem with my co-signers job or my credit score.. and you know what HONDA comes standard with a/c too... More