Kia Store East

If you want to deal with an incompetent dealership, service department and unethical company kia East is right for you. I had an issue with my vehicle got it towed to the service department and was tol service department and unethical company kia East is right for you. I had an issue with my vehicle got it towed to the service department and was told everything was ok. I asked multiple times if there was anything with breaks- they replied no you’re good and safe to drive. 2 weeks later the car is inoperable due to a faulty ABS system that is a known issue but the cmpy has discontinued making parts. I have 2 reports from two different mechanics stating bad brakes and abs system. They put my family in danger driving in a car w bad breaks due to their negligence. I will never be doing business w kia again. It is both disturbing and repugnant business practice. Spend a little more and deal w a cmpy that doesn’t make cars you can steal w a USB drive and mechanics that know what they are doing. Talking to management was as ineffective and useless as their service department. Considering legal, but it’s not worth my time and I want to be done w this cmpy. However, I did want to warn others of the type of business this dealership practice on all social media platforms. More

Had a wonderful experience at this dealership. Purchased a vehicle for my daughter. My salesman, Jon Courtney, was very attentive to our wishes and my daughter's desires in the future of vehicle Purchased a vehicle for my daughter. My salesman, Jon Courtney, was very attentive to our wishes and my daughter's desires in the future of vehicle she wanted. He and is management team worked to get us the payment arrangement we wanted on the exact type of vehicle she wanted. A big thank you goes out to KIA Store east. I definitely recommend going there for your next vehicle and speaking with Jon. More

Pleasant staff, great service, great experience negotiating and purchasing a 2020 Sedona. Worked with Big Mike and Jacoby. negotiating and purchasing a 2020 Sedona. Worked with Big Mike and Jacoby. More

My name is Reese and I just bought a 2023 kia sportage. I love it. Rob, was awesome. He was the most patient person to work with. He worked very hard to put me in the car that I've wanted for a long ti I love it. Rob, was awesome. He was the most patient person to work with. He worked very hard to put me in the car that I've wanted for a long time. Everyone there was, the nicest that I've experience at a car dealership. I will tell all my friends and family to go to Kia and be sure to ask for Rob. Awesome. He'll treat you like family. More

Had an awful experience trying to buy a new car here. Sales Manager Devon Poling reneged on an offer we had negotiated with him three hours earlier, saying that the price was actually for a lower trim mo Sales Manager Devon Poling reneged on an offer we had negotiated with him three hours earlier, saying that the price was actually for a lower trim model. The purchase agreement on which he wrote down the offer and signed, has the vehicle (year, make, model, and trim) typed out on it and it shows the one we wanted, not the lower trim that he claimed the offer was for! So I don't know how he could mess that up.. He was very unapologetic about the whole situation and wouldn’t budge from his new offer that was $1,500 more. We felt tricked, and left the dealership frustrated and angry. If you have to go to a Kia dealership in the Louisville area, I’ve been to all three recently and suggest going to the Clarksville one. More

Service department is not accommodating at. We purchased a brand new vehicle here and they can’t assist with getting it repaired. Do not recommend this dealer. We purchased a brand new vehicle here and they can’t assist with getting it repaired. Do not recommend this dealer. More

Rob Mac was very professional and made buying a car a fun experience. Thanks Rob for your service! experience. Thanks Rob for your service! More

Thanks to Jon Courtney. He helped me trade in my Kia Sodona for my Ford F 150. Great help. Ask for him to help you. He helped me trade in my Kia Sodona for my Ford F 150. Great help. Ask for him to help you. More

When I called about a used car for my daughter in law, I was directed to Mr. Rucker, a salesman. He was very courteous and professional through the whole process. However, we noticed that the turn signal was directed to Mr. Rucker, a salesman. He was very courteous and professional through the whole process. However, we noticed that the turn signal light was not working. The dealership management refused to acknowledge that there was a problem. We still decided to get the car thinking that the light bulb needed to be replaced. We replaced the bulb ($4) but it would not work. We figured out that it was not the bulb but the piece holding the bulb was defective. The bulb housing costs about $11 only. The dealership would have gotten 5 stars if they had done the right thing rather than lying. More

Rob Mac is the best car dealer he really enjoys his job and it shows it truly made me enjoy my experience as a first time car buyer and will definitely continue to use him in the future and it shows it truly made me enjoy my experience as a first time car buyer and will definitely continue to use him in the future More