Kia Store Clarksville

Treated like Family! We had a wonderful experience at the KIA Clarksville location! We were not bombarded as soon as we pulled in, but kindly greeted and assisted by a sal We had a wonderful experience at the KIA Clarksville location! We were not bombarded as soon as we pulled in, but kindly greeted and assisted by a sales person. They were able to answer all our questions and had great knowledge of all the cars we inquired about. The best part is that it didn’t take all day, like experiences I’ve had before. The efficiency of the sales person and their team had us taken care of in no time! Thanks so much to all the staff! More

Second horrible experience with a Kia dealership. Called for three times before anyone answered in the service department. Then after holding for 22 minutes was hung up on! After my purchase experienc Called for three times before anyone answered in the service department. Then after holding for 22 minutes was hung up on! After my purchase experience and this I just won’t buy another Kia. More

Terrible customer service This place does not value customers, only sees dollar signs. The lack of concern for the problem I was having was appalling. Alex “a manager” felt i This place does not value customers, only sees dollar signs. The lack of concern for the problem I was having was appalling. Alex “a manager” felt it was necessary to tell me several times that they sell 160 cars a month. When I told him I couldn’t drive my car because my temp tag was expired he told me to drive it anyway. He blamed the fact that I hadn’t received my paperwork to take to the license branch on “it must have gotten lost in the shuffle”. He was more concerned about getting the point across to me that no cop would write me a ticket for an expired temp tag. Maybe not but a car is not legal to be on the road if it’s not properly registered and insured. I understand that my purchase of a used vehicle is not keeping the doors open but he could have pretended like he cared. Don’t waste your money here! More

Kia Clarksville is a ripoff I was offered an opportunity to trade in my 2015 soul (which was leased) for a 2016 Kia Soul. Find out I now owe $22k (after paying a year and a half I was offered an opportunity to trade in my 2015 soul (which was leased) for a 2016 Kia Soul. Find out I now owe $22k (after paying a year and a half at $421/month). Get an offer from the store about "buying my Soul" and they tell me I owe way too much to consider anything of the sort. The balance on the previous lease was added to the purchase price, + dealer add ons. It's a ripoff, do NOT buy a car from these thieves. Beware of this scam More

THE PARTS DEPT LIES CALLED THE PARTS DEPT AND THEY SAID THEY SOLD ALL THEIR PARTS. THEY ONLY SELL CARS. LIARS. SO I WOULD NOT TRUST LIARS. NEXT DLR SHIP PLEASE CALLED THE PARTS DEPT AND THEY SAID THEY SOLD ALL THEIR PARTS. THEY ONLY SELL CARS. LIARS. SO I WOULD NOT TRUST LIARS. NEXT DLR SHIP PLEASE More

Predatory and Generic Please anyone seeing this do not by kia unless you have great credit its not worth it take your finance to someplace else everyone runs the same credi Please anyone seeing this do not by kia unless you have great credit its not worth it take your finance to someplace else everyone runs the same credit report and have the same answers just others have better more reliable cars If you do hopefully you live and learn to never do it again :) It is sad my crazy self really did love Kia, I have been faithful to my service schedules by the book, but never again I have a new mechanic well always had one but I only wanted to let Kia do service I was dumb enough to get the car my at well take car of it, one day I know I want to sell it or refinance when I get my credit together Lol no Biggy I just will be trying to give only the KIA Clarksville bad ratings by all means necessary because that location is ridiculous Mr. cross advised me and my husband to work on our credit and stop with the credit cards I advise to try a new sales pitch because I know calling people on the phone lying to come in with the wrong expectations is wrong Like I said I know my credit and my husband watch it everyday, We are young and have been a little foolish but will not be in the future I have been praying for help with refinance because 21% interest is crazy but that's no ones fault I'm black with low credit score I drove two hours Mr Cross guaranteed to lower my interest rate I knew it was too good to be true but I figured want hurt anything I still believe God can do impossible and I know what to do to help get my credit better, but KIA has lost a very good customer. Which KIA probably thought I was a fool. I was so excited about this car have not missed a payment and just was waiting for the day to refinance and get optima or something but my feeling are so hurt I like hate KIA now all because Clarksv I hope ppl r not fools like I:) I was called on 5/18 by Micah Cross he sounded so honest he stated I noticed you have been taking care of your vehicle and you are listed as having a certified preowned vehicle he said he was calling because there is a customer there at KIA and they want my vehicle a certified preowned all black 2016 Kia Forte and well we don't have one he stated LMAO that sounded crazy cause a dealership does not have there own vehicle come on but anyway he said what we do in situations like this is call around for customers like you and see if they are interested in helping us He said if you can help me I can cut you a deal. I asked what kind of deal he said I see your interest is 21% and well I can guarantee to lower that for you plus get you in a bigger car or what ever LMAO Please tell Mr Cross and all reps its best to be honest and upfront with people I drove 2 hours thinking that the impossible could be done my husband and I have been trying to get this car refinance since six months after purchase but it has been impossible I thought I was dreaming or God had answered my prayers wen Mr Cross called. I am not mad because you live and learn but I guess you thought fooled her once we can fool her again and have her do a loan flip, because I was encourage to refinance this existing loan into another one with higher rates and payments Once again I was told over the phone the complete opposite or pay 3k and get a new car KIA is crazy yur generic foreign cars wanting more than worth I am praying and cnt wait till the day I get my credit score up and pay this vehicle off. I should have stuck with chevy. Please anyone seeing this do not by kia unless you have great credit its not worth it take your finance to someplace else everyone runs the same credit report and have the same answers just others have better more reliable cars. Also tires go low very often and had tires replaced 3 times in a year in a half. More

Above and beyond We were not the easiest customers to deal with, but everyone there bent over backwards to make sure that we left happy and satisfied. Dawntay, ours s We were not the easiest customers to deal with, but everyone there bent over backwards to make sure that we left happy and satisfied. Dawntay, ours salesperson, was excellent. His level of patience was amazing. More

Neglectful Service and Sabotage Hello, On March 24, 2016 I took my 2009 KIA Sportage in for its 50,000 service and to have my tires rotated. After I picked it up I noticed that it Hello, On March 24, 2016 I took my 2009 KIA Sportage in for its 50,000 service and to have my tires rotated. After I picked it up I noticed that it was vibrating and it had not done so before. I thought maybe the tires had a wear spot and it would go away. I do not drive very many miles in a week and sometimes go for days without driving. On April 5, 2016 my Father called me and asked if I was missing a lug nut because he had found one in my driveway. When I checked my Sportage I did indeed have a lug nut missing. I called my Father and told him I was missing a lug nut and he said I should check my other lug nuts to make sure they were tight. My hand I checked each lug and as I did one fell out in my hand because it was about to come off. Dad said I should get the lug wrench out and make sure the others were tight. I proceeded and found several of my lug nuts were not tight. A man even came over to see if I needed help. It turned out that KIA did not properly tighten almost all my lug nuts. The man was extremely surprised to find so many lug nuts needed to be tightened and he tightened them with the lug wrench. He told me I should take my Sportage to a shop to have the lug nuts checked out and to ensure they were tightened properly. I called KIA and was disconnected 3 times. Finally on the fourth call I called the dealership number and told them I wanted to talk with a person and not a computer telling me to push blank for black. The Shuttle driver is who they directed my call to and I told him I wanted to speak with a shop supervisor. I was told they would not be back in until the next morning so I asked for whoever was in charge, I was put on hold for several minutes and then a mechanic came to the phone. I explained what had happened and the fact that I was livid that so little care was given to my vehicle and upset that the disregard could have caused me to wreck. He said he would pass on the message. On April 6, 2016 Katie Thompson the Service Manager called and I informed her as to what had transpired. I let her know that I had already not been pleased with the service I had received on March 24, 2016 because I had asked them to call me when my vehicle was ready but nobody did. Also when my Father dropped me off to pick up my vehicle a lady had told me I needed breaks when I clearly told the man if there were any problems found to call me. I told him to please call my cell phone when my Sportage was finished because my Father and I were going to get something to eat and he would drop me off after they let me know my Sportage was ready to be picked up. I also told him if he found any problems to call me because I prefer to have everything done at once. I did not receive a call that my Sportage was ready; I did not receive a call that my breaks should be replaced and they did not fill my window washer fluid. Mostly I was upset that KIA endangered my life and possibly others as well, had I been driving on the highway and had a tire come off. Katie apologized and offered to replace my breaks to try and make up for the bad service. I told her I did not know if I could trust KIA with my Sportage or more importantly my life. She assured me she was going to have her top mechanic do my breaks and to inspect my vehicle to make sure it was safe. I agreed and dropped my Sportage off on April 8, 2016. They did the breaks and apologized for the negative experience and bad service I had received. My Son took me back later that day to pick up my Sportage after I received a call it was ready. I could still feel a vibration as I drove my Sportage home. On April 10, 2016 (the next time I drove my Sportage) I started the Sportage and heard a noise that I have never heard before from any vehicle. At this point I am just frustrated and unhappy with KIA to say the least. I do not know what this noise is and I don’t know what KIA has done to my Sportage. We have purchased 5 KIAs from KIA of Clarksville so it is very disturbing to say the least to receive this type of treatment. Patricia L. Stone More

I left disrespected and disapointed My last two cars were purchased through KIA and they have 0 customer loyalty. They were unable to honor ANY of the deals they advertise or that I had My last two cars were purchased through KIA and they have 0 customer loyalty. They were unable to honor ANY of the deals they advertise or that I had previously arranged with their online sales rep. My sales person Jay Lyons was completely disrespectful. He has no business in sales. The manager tried to diffuse the situation but the dealership was unable to accommodate ANY of my wants or needs within a reasonable price. I am now driving a brand new TOYOTA from Jeff Wyler Toyota in Clarksville and was able to get a GREAT deal. They treated me with respect and were willing to work with me. I will NEVER buy from Kia again and will tell all my friends and family about the lack of respect , and false advertisement at the Clarksville Kia. More

Great Experience ( Jacob ) was Awesome I have had 2 Kia"s in my lifetime an Optima , Spectrum 5 and my new 2015 Soul. I had my Spectra for 10 years and put about 3 k in it over 10 years. So I have had 2 Kia"s in my lifetime an Optima , Spectrum 5 and my new 2015 Soul. I had my Spectra for 10 years and put about 3 k in it over 10 years. So it needed service Pat ( GM ) and I sat down and discussed putting more money into a 10 yr old car or the value of a new one. I worked with Jacob on the deal and it was another great experience as usual from Kia of Clarksville also a shout out to The Service Dept. ( why buy a Kia any where else ) More