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Kia Of West Nyack - Service Center

West Nyack, NY

4.6
348 Reviews

348 Reviews of Kia Of West Nyack - Service Center

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December 30, 2019

I WAS TREATED LIKE FAMILY.VERY HAPPY I WAS TREATED WITH RESPECT.I WAS TOLD WHAT WAS GOING ON WITH THE CARAND WHAT THEY WOULD DO FOR ME.I WAS OFFERED COFFEE OR SNACKS IF I CHOSE TO WHILE I More

by NIRO= steve 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR VINCENT FERRETTI
Dec 30, 2019 -

Kia Of West Nyack responded

Thank you for the review! We are so pleased to hear that our team at Kia of West Nyack treated you with respect and provided the accommodating service we pride ourselves on here. We look forward to working with you again!

December 29, 2019

Friendly. Fast turn around Was able to get quick appointment. Staff friendly and kept me informed on progress. Vincent (service agent) stated that it would take about an hour. More

by D1HOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 30, 2019 -

Kia Of West Nyack responded

We are so happy that our team could get you in for service quickly and repair your vehicle in a timely manner. Thank you so much for sharing this feedback! If any future issues should arise, the Kia of West Nyack team will be here to help.

December 24, 2019

No complaints. Even the wait was not as long this time. Vincent, the Service Advisor, was extremely helpful. Very pleasant and friendly. He read and explained the service inspection to me. He also walked me More

by LATINA42461
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Ferretti
Dec 24, 2019 -

Kia Of West Nyack responded

It's wonderful to hear that you received the service you deserve at Kia of West Nyack! Thank you so much for stopping by to write us an awesome review.

December 23, 2019

Service was great, sales not at all Working with Vincent was great. He was very helpful. I had a terrible situation and Ralph in Sales refused to help much but Vincent at least made th More

by bkilduff
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 27, 2019 -

Kia Of West Nyack responded

While I'm glad you had a great experience working with Vincent, I'm sorry that you didn't receive more support otherwise. I'd be happy to discuss this with you so that I can address this if you'd like to give me a call. Thank you again, Kathy Finn - Customer Care Manager - (877) 811-9330

Jan 07, 2020 -

bkilduff responded

So Ms. Finn I see that you are exactly like Ralph, who is supposedly a Customer Service Mgr? Shouldn't you get a call you back when you are told "I will call you back". Now after speaking with you and going over the whole horrible incident, you also tell me you will call me back and I never did. And that was 2 weeks ago!!! I see alot of the reviews here from people buying the car are positive...just wait people until you have a problem and you need them after you sign and drive off the lot!

December 23, 2019

Excellent service - quick and efficient. My experience with Kia Service is excellent every time I need something done with my car. The people are cheerful and helpful and the service is alwa More

by SHERKRAM11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure of the names, but all of the service department is great.
Dec 23, 2019 -

Kia Of West Nyack responded

Thank you for the 5-star review! We are so happy to know that our service department here at Kia of West Nyack has earned your loyalty. Providing excellent and cheerful service is our priority, and we are glad to hear that we are hitting the mark. We look forward to your next visit!

December 20, 2019

Great service Fast and efficient service. Was there less than an hour and was on my way. Goodbye Yonkers KIA..... hello Nyack KIA. I would definitely recommend this More

by glbtapia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 20, 2019 -

Kia Of West Nyack responded

Thank you for allowing us the opportunity to earn your business! We love to hear that your service visit was quick and easy. See you next time at Kia of West Nyack!

December 19, 2019

Vincent Was Great Vincent was excellent & helped me with everything I needed & All the questions & concerns I had, I’d be losing my mind if it was wasn’t for him. He ke More

by jovanymichel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 19, 2019 -

Kia Of West Nyack responded

Thank you for the five stars! We are so pleased to hear that you enjoyed working with Vincent and our team here at Kia of West Nyack. We will be sure to share your kind words! We look forward to seeing you again.

December 19, 2019

Kia Soul repair Excellent work by all involved. Fast, friendly and took the time to explain each step involved. All work was done on time. I would highly recommend th More

by BollnSteve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 19, 2019 -

Kia Of West Nyack responded

It's wonderful to hear that our Service Department earned your recommendation with their friendly service! Thank you for trusting us with these repairs. All of us at Kia of West Nyack wish you safe driving.

December 17, 2019

Kudos to Vincent for keeping things smooth during a busy Saturday morning! Lots of customers but he took care of everything. All went well there. More

by bernermom42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Dec 17, 2019 -

Kia Of West Nyack responded

Thank you for posting about your recent service visit! We are very happy to hear that Vincent ensured it went smoothly. Have a great day! - Kia of West Nyack team

December 10, 2019

Very good Treated very well great people very friendly definitely coming back love the wash after my service car is running amazing you guys do a great job over More

by ALEXCAPELLAN21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael
Dec 10, 2019 -

Kia Of West Nyack responded

Thank you for the kind review! We couldn't be happier to hear that you enjoyed working with us here at Kia of West Nyack. We are looking forward to seeing you again!

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