Kia Of West Nyack - Service Center

Great Experience from start to finish. Victoria assisted me in setting up an appointment with much care, courtesy and with awareness of my situation. Ron assisted me from start to finish with the actual ma me in setting up an appointment with much care, courtesy and with awareness of my situation. Ron assisted me from start to finish with the actual maintenance. he was polite, cordial and understanding. he took extra detail to tailor to my specific needs and questions. he reassured me with knowledgeable and honest feedback and great communication through and through. i could not have asked for better representatives of KIA and will delight in speaking to both persons for my next visit. More

Timely, efficient, competent,. Jamel met me at the door. He kept me informed and explained procedures. He was personable and helpful. He kept me informed and explained procedures. He was personable and helpful. More

Pickup was on time, work was discussed and agreed upon. Completed satisfactorily and car was returned. Ashley was excellent communicator, keeping me informed throughout the day. Completed satisfactorily and car was returned. Ashley was excellent communicator, keeping me informed throughout the day. More

Dealership was very polite and professional. Ron came right over when I arrived and continued to keep me updated right over when I arrived and continued to keep me updated More

Customer service reps in the repair shop sucks.... very unprofessional atmosphere and horrible communication skills they have. unprofessional atmosphere and horrible communication skills they have. More

Ashly at Kia of West Nyack, has been helpful and understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle understanding about my Van getting repaired and specifically about the accidents and for making the effort provide me with the right loaner vehilcle and for working with me for a good brreak on the engine repair. More

I am a car lover and keep my cars immaculate. I got excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍� excellent and very fast service thanks to Chris my service advisor . He even had my immaculate car washed which was a nice customer service . 👍👍👍👍👍 More

I believe when a business creates a mission statement is I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the I believe when a business creates a mission statement is to make sure the company and its employees continue to uphold the mission as a tenet of the work. On your mission, KIA writes “our mission is to price you with the same exceptional level of service that led out to purchase a KIA…” In addition, your website continues to state: “your car will be treated with the utmost care as we only use certified Kia parts and will be quickly diagnosed and fixed so that you can get back on the road in a timely fashion”. This is extremely deceiving to KIA CUSTOMERS! KIA Nyack has not “treated my car with the utmost care or it was quickly diagnosed or fixed”. I have taken the time to list ALL the continuous complaints with dates and names of the individuals involved in this nightmare that started on July 14th, 2020. The MAJOR grievances I have against KIA are the lack of customer service, the lack of communication and follow up, the absence of truthfulness and deficiency of comprehensive work ethics, and finally, the discourtesy to me and my family at such a difficult time dealing with a pandemic. As a KIA customer since 2016, I deserve better or at least my car back fixed and with a SIGNIFICANT discount on the repairs for the length of time it has taken to “quickly fix” my car. More

QUICK AND EFFICIENT We have had many experiences at KIA of West Nyack, but this time was by far the best service we've encountered! Because of their quickness and efficie We have had many experiences at KIA of West Nyack, but this time was by far the best service we've encountered! Because of their quickness and efficiency, I will be returning! More