Kia Of West Nyack - Service Center

Service Advisor Ronald helped me. My car had a oil change. Everything went well. Thank you. My car had a oil change. Everything went well. Thank you. More

Customer service was great! Very welcoming and informative. Service was performed quickly and the ending result was great! Very welcoming and informative. Service was performed quickly and the ending result was great! More

I have enjoyed working with the dealership. Buying the car was easy and so was the service department Buying the car was easy and so was the service department More

The service asst. mngr.,Michael, was knowledgeable, pleasant, concerned about my issue, and very professional throughout my experience at the dealership. I look forwar mngr.,Michael, was knowledgeable, pleasant, concerned about my issue, and very professional throughout my experience at the dealership. I look forward to dealing with him in the future More

They are all very nice and accommodating. A pleasure to deal with this dealership. Ron from Service is great! Javier and Leticia in the sales department are great as well! A pleasure to deal with this dealership. Ron from Service is great! Javier and Leticia in the sales department are great as well! More

Very friendly staff who made you feel taken care of and comfortable. They were very informative and had my best interest in mind. comfortable. They were very informative and had my best interest in mind. More

I took my car into Kia for a simple oil change. That’s all I wanted. After checking in my vehicle I was informed that there were two recalls on my car and they would take care of it. I figured ok That’s all I wanted. After checking in my vehicle I was informed that there were two recalls on my car and they would take care of it. I figured okay I will get an oil change and whatever recalls fixed, what’s the harm? A few minutes later I was told that my inspection had expired. I asked to see the sticker because I knew I had more time on the inspection. I was taken to my car to see the sticker but it was on the lift and it couldn’t be taken down. I was assured that the inspection was “free” and they will take care of everything. So I figured, I will get an oil change, the recalls fixed and an inspection, again, what’s the harm?…right? Well, about ten minutes later I was told that my tires were dry rotted and my car wouldn’t pass inspection without the new tires. I drive quite a distance to work. So again, I figured what’s the harm? After the oil change (which is all I came in to get done) 3 new tires, a brake fluid flush, and recalls fixed, I was told that they couldn’t do the inspection because of the recalls. They explained that the emission had to be restarted and the car needs to be driven a few miles before they can hook it up to the machine to inspect the engine. I know what you’re thinking. You’re probably thinking how can I drive a car with an expired inspection? Well technically, I wasn’t due for an inspection until the end of the month because the expiration date is 6/2022. Which they conveniently told me after they put on the new tires. I came in for a 20 to 40 dollar oil change and ended up spending nearly a thousand dollars (that I didn’t intend on spending) for an inspection that I didn’t need and one that they couldn’t do. After handing over nearly one thousand dollars, I just had to ask why didn’t you know that I couldn’t get the inspection before all of this work? So I payed nearly a thousand dollars for some work but on the flip side I got new tires which will be beneficial because drive quite a distance everyday. So again, I thought what’s the harm? I guess I asked myself that question too soon because the very next morning while driving to work I heard this strange noise. The noise occurred when the car decelerated or when it was rolling without my foot on the gas. I was puzzled by the noise because the mechanics at Kia just fixed all of the “problems” with my car. I was able to get to work safely but on the way home the noise was louder and more frequent. Remember, all I needed was an oil change and nearly a thousand dollars later my car is making a strange noise. I brought my car to my father who listened to the noise. He and I knew that it had something do with the tires because the car NEVER made this noise. It started making the noise after they convinced me to buy new tires. So the next morning my father took the car in on my behalf. The manager test drove the car and then the mechanic test drove the car. They checked the shocks and my father asked them to look at the back tires. They ignored him and put my car on the lift. Kia kept my car the entire day and never called. When we called back, we were told that it’s the struts and the cost would be $1085. Remember, I originally went in for an oil change. The car wasn’t making that strange noise until after the mechanic at Kia changed my tires. My father stressed the point that the car didn’t make that noise until Kia changed the tires and asked them to check the back tire that looked incorrectly mounted. When the manager took a firm stance on the struts, my father instructed them to not touch the car so we could get another opinion. Fast forward to the end, it turns out that there was nothing wrong with my struts and all they needed to do was mount the tire correctly. So the question is can their service be trusted? I lost total confidence in their ability to professionally and accurately diagnosed a problem. What bothers me the most is that the manager of the service department had the power to look into and rectify the situation and he chose not to do so. More

I came in today for a safety/emissions inspection. Was delighted to.learn it was FREE! Plus, a free car wash! They guys (and ladies) here have always been good to me. Ive bought 2 cars from thus deale Was delighted to.learn it was FREE! Plus, a free car wash! They guys (and ladies) here have always been good to me. Ive bought 2 cars from thus dealership and have always been happy with service. Thanks for the awesome surpriae today! More

Everyone was polite and super helpful. Always felt they were paying attention to me . Ronald especially was very attentive. Always felt they were paying attention to me . Ronald especially was very attentive. More

Excellent service Ron was a gentleman great experience love this company simply the best thanks love this company simply the best thanks More