Kia Of West Nyack - Service Center

Kia's service is excellent The staff was accommodating. There were renovations taking place in the service area so I had to sit in the showroom. Hopefully, the next time, the The staff was accommodating. There were renovations taking place in the service area so I had to sit in the showroom. Hopefully, the next time, the service area will be completed and there will be coffee. More

Service good Service was good . Everyone was nice. The prices were great. I was out of there within a hour and a half. My car is in good shape now. Service was good . Everyone was nice. The prices were great. I was out of there within a hour and a half. My car is in good shape now. More

New ownership is awful The new management is bad, i don't know where they hired these people but they aren't as nice as the old staff. When I called to make my service appoi The new management is bad, i don't know where they hired these people but they aren't as nice as the old staff. When I called to make my service appointment the guy who answered the phone literally sounded like he was high, speaking 4 words a minute. Then when I came in they tried to charge me for what was supposed to be a free oil change and tire rotation. I just took the car home to my mechanic instead. They also used to have a Keurig machine in the service waiting room and instead they now have 2 cheap coffee pots of weak dirt water. The old service staff used to be extremely friendly and welcoming but now it seems like they couldn't care less if you went to them for service, which is good, because i'll never go back there again. I'm also letting my father know not to go there since he's planning to buy the new Niro this year. More

Sales and Service I have been a customer of Kia of West Nyack since 2014. My Sorento was due for an oil change but I was also nearing the end of my present lease. After I have been a customer of Kia of West Nyack since 2014. My Sorento was due for an oil change but I was also nearing the end of my present lease. After dropping my car off in Service, I visited the Sales Department. Michael Thomas did everything possible to get me the deal I was looking for. Tony DeNivo, the Sales Manager, then sealed the deal. I came in for an oil change and left with a 2017 Sorento. I also want to give a shout out to Juan and Krystal in Service and Alfredo who handled the financial end of the deal. Smiling BIG TIME today! More

I just bought my Kia optima 5 months ago brand new 2013 to now find out that there is a antifreeze leak. I brought my car in for service today and when I got there asked for a larger car because I have a s to now find out that there is a antifreeze leak. I brought my car in for service today and when I got there asked for a larger car because I have a son and he comes with alot of baggage to always brig along the service desk told me no this was all they had and got back to what he was doing not offering any help or trying to get me another car probably because he had to stay past 5pm. He brought the car upfront to me and said have a good night leaving me in the parking lot with my 19 month old son alone to put all his stuff in the car. When I was finally able to inspect the car it had a very bad alcohol smell and had stains all over the seats. Nothing like my own car that is in good condition I understand they are loaners cars but you should have better cars for how much I pay for my own. After I got all my sons things in the car and began to drive away I turned on the heat which was unbearable and smelt like burning so I was unable to run it on my 15 minute ride home. When I was finally able to call and speak to someone they told me I would have to wait for sales at 8am when asked to speak with a manager the women was rude and didnt put him on the phone!! I had my husband call as well and they were just as rude to him and didnt put a manager on for him as well!!!! This is very poor costumer service and I will not use Kia when my lease is up now will I use west nyack Kia for any repairs in the future. More