Kia Of West Nyack - Service Center

Great experience from the time of drop off to pick up April took great care and attended to the needs of the scheduled service appointment. There was no wait, and everyone there was very courteous. Five s April took great care and attended to the needs of the scheduled service appointment. There was no wait, and everyone there was very courteous. Five stars. More

Oil change Everyone was helpful and answered any and all questions I had. My car was completed in a timely manner and I even had a free car wash. Everyone was helpful and answered any and all questions I had. My car was completed in a timely manner and I even had a free car wash. More

Improved Service I was pleasantly surprised at the improvements at this Kia dealership! The customer service was excellent and the new layout was appealing. My only d I was pleasantly surprised at the improvements at this Kia dealership! The customer service was excellent and the new layout was appealing. My only disappointment was that my car was not cleaned. Keep up the good work! More

First time I am satisfied with Kia's service dept. From my appointment to pick up April was thorough. No hidden fees or unreasonable requests for added service. She made me and my family happy. From my appointment to pick up April was thorough. No hidden fees or unreasonable requests for added service. She made me and my family happy. More

Honest Service Friendly and honest service department. Did not try to upsell unnecessary repairs. Vehicle checked out in a timely manner. Explained in detail any que Friendly and honest service department. Did not try to upsell unnecessary repairs. Vehicle checked out in a timely manner. Explained in detail any questions that I asked. More

Door handle replacement Dealt with April who was great but overall it took too long to get this done between checking out the problem, ordering the part, getting the part pai Dealt with April who was great but overall it took too long to get this done between checking out the problem, ordering the part, getting the part painted, and installing the part. Plus, my son made a trip (from Peekskill) once it was ready to be installed but the manager wouldn't do the install because he didn't bring the old part. We should have been advised ahead of time that we needed to bring the old part. Therefore another trip had to be made. In the end it got done but overall it was not a good experience. More

Fast and courteous This is one of the friendliest service center. I can go easily to white plains and get my car serviced but I come here because of April. She’s just fu This is one of the friendliest service center. I can go easily to white plains and get my car serviced but I come here because of April. She’s just fun to talk to and makes you feel important. More

Friendly pros BApril Juan. Very informative and professional. Clean n comfy waiting area. The service center will be a positive f@ctor. In my next purchase BApril Juan. Very informative and professional. Clean n comfy waiting area. The service center will be a positive f@ctor. In my next purchase Fast and complete service More

Best customer service I was well taken care of and had everything explained to me clearly. I definitely recommend this dealership for future services. The staff did great w I was well taken care of and had everything explained to me clearly. I definitely recommend this dealership for future services. The staff did great work in a timely manner. More

Vehicle in for 3 recall services. I was made aware -by a letter - about a recall dealing with a software update. I was never informed about the other recalls and I realize that if I ha I was made aware -by a letter - about a recall dealing with a software update. I was never informed about the other recalls and I realize that if I had not come in for the first recall I probably would never have found out about the other two. On the day that the car was being serviced I received a call that it is recommended that since the car has 15,000 miles on it it should have a radiator flush and a brake fluid replacement. Are you kidding? If these fluids need to be replaced at 15,000 miles there is problem. Also, I was told that the air filter and cabin filter should be replaced. None of these "recommended" services were performed. I will look into the filters replacement in the near future. By the way I already had to top off the brake fluid. It seems that as the brakes wear the fluid level drops, Of all the cars that I have owned over the last 50 years this is the first time I have encountered this situation. In the future other than any further recalls that may come up - and hopefully I get informed of - I will be having the car serviced else were. Upselling at time of service to the tune of over $600.+ is unacceptable. More