Kia Of West Nyack - Service Center

Charged for Warranty I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morni I am not sure where the problem lies, if it is with the Dealer or Kia but I brought my car in for a warranty problem. They duplicated it on the morning it came in but then were unable to duplicate it again. Since in there eyes the problem went away I had to pay for a service visit. But why is it my fault if you SAW the issue and then it went away that there is no problem. You know it exists as you saw it. I do not think I should have been responsible for the charge, not very fair. To the point my customer service rep April was wonderful and was more than helpful. More

Newly installed hard gasket check Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantasti Juan is great. Wish he was staying around the West Nyack KIA center but glad he is moving upward within the company. The gasket checked out fantastic. No leaks. While there, I checked on the cost for having spark plugs changed ... I have to admit that I was a little more than surprised more like shocked when I learned that the cost quoted was $258. Whoa! No thanks. More

9200ml service April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; April, at the Service Department, was very efficient and pleasant. There was another young woman there working at the next counter who assisted her; she was also very helpful. I was appreciative that the two worked together, as a team, to help create an overall agreeable experience for me. The wait time was less than estimated and the process was easy and stress free. No other service was added or recommended unnecessarily, like other dealership services. More

Fast friendly service. A bit pricey for an oil change . customer service woman very nice and helpful. Got me in and out i n a reasonable time frame. $60 is a lot for a basic oil change . customer service woman very nice and helpful. Got me in and out i n a reasonable time frame. $60 is a lot for a basic oil change More

Quick service I went in yesterday morning for my scheduled oil change. I had received a coupon in the mail and they redeemed it, no problem. April told me it would I went in yesterday morning for my scheduled oil change. I had received a coupon in the mail and they redeemed it, no problem. April told me it would be an hour for the oil change, tire rotation, multi-point inspection as well as a computer update. 45 minutes later, I was out the door. I highly recommend :) More

Great service! I purchased my new car from Kia of West Nyack in November and am loving it. I thought I was hearing a strange noise so I went on the Uvo app and noted I purchased my new car from Kia of West Nyack in November and am loving it. I thought I was hearing a strange noise so I went on the Uvo app and noted it. The next day John from the service department called me and set up my appt. They checked the car right away (turned out to be nothing) and did a complimentary oil change as well. I have been so happy with every experience I have had with Kia of West Nyack from sales to service! More

Fast Service Was treated by April with great customer service. She kept me informed and followed up to make sure all was ok. And the wait for my car was minimal. Was treated by April with great customer service. She kept me informed and followed up to make sure all was ok. And the wait for my car was minimal. More

Excellent. Car was done quickly. This Kia service center has always given me the best and quickest service at the best price. They are always honest and efficient, from the front peo This Kia service center has always given me the best and quickest service at the best price. They are always honest and efficient, from the front people to the servicepeople. More

Quickly address the problem with accurate diagnosis . Excellent service at this dealership. My Service Advisor, April Dubiel kept me informed with every detail of the service needed for my car and took s Excellent service at this dealership. My Service Advisor, April Dubiel kept me informed with every detail of the service needed for my car and took special care to make sure the Service Dept.. thoroughly diagnose the problem. The parts were ordered and service was completed on time. Thank you April and KIA of West Nyack More

Three month service check My car was ready on time and the service associate walked me to. my car. He asked me was their any thing I needed to know before my next service call. My car was ready on time and the service associate walked me to. my car. He asked me was their any thing I needed to know before my next service call. He also took the plastic cover and paper sheets off the floor to make sure they did not leave s y of their garage for me to throw out. More