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343 Reviews of Kia Of West Nyack - Service Center
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June 12, 2019
A Complete Waste Of Time I made an appt. for three issues.....Most important was to have my car inspected since my inspection was up in June. Second was to bring the car in fo I made an appt. for three issues.....Most important was to have my car inspected since my inspection was up in June. Second was to bring the car in for a safety recall. Third was an oil change. When picking up my car, I find out that the NYS inspection was NOT done and something else was done instead. And the inspection could not be done because of some computer issue in putting the car through the computer again so I was told to come back in two weeks after driving the car around.. The young person who took care of me was polite but was helpless to help me. I find that Kia of West Nyack is all too ready to contact to see if I want to sell my 2013 Kia Sol or buy a new car but correctly servicing my car seems to be another story. My husband has a Kia, I have a Kia and I have talked friends into buying a Kia...……..A service dept. can make or break a company......This visit broke my feeling about the company. More
by JOSECAR5
Verified CustomerEmployees Worked With
Don't know names of employees in service dept.
Helpful June 06, 2019
Looking for another dealership I’ve literally have been going to KIA OF WEST NYACK ever since I purchased my Cadenza 6 years ago and ever since my visits have gone from GREAT to DRE I’ve literally have been going to KIA OF WEST NYACK ever since I purchased my Cadenza 6 years ago and ever since my visits have gone from GREAT to DREADING to use this service center Juan and Amanda WAS AMAZINGLY ATTENTIVE, KNEW THE PRODUCT THEY WERE SERVICING and if I had a 10 o’clock appointment and was quoted a time generally I was in and out during the scheduled time and now with the way service is I’m really contemplating using another dealership I used WEST NYACK due to the convenience but found a dealership that opens earlier and also give loaner cars for big jobs rather than having to pay for a rental on top of my repairs it was GREAT while it lasted but now I will try my luck with the other dealership in my area More
by MUDDYWATERSZX10RIDER
Employees Worked With
I worked with neither of them
June 06, 2019
Fast and pleasant service They greet you when you come in and are ready immediately to take care of whatever you've come for. How does an oil change and the mechanic helped me They greet you when you come in and are ready immediately to take care of whatever you've come for. How does an oil change and the mechanic helped me set various features on my car More
by Cj
Employees Worked With
All of the service writers
May 31, 2019
Scam artist of a manager - even workers know I went for a recall on my car, when they informed me I could also get my brake pads done as well. I knew they had to be replaced so I agreed and allow I went for a recall on my car, when they informed me I could also get my brake pads done as well. I knew they had to be replaced so I agreed and allowed them to do it then. The time elapsed between the call from the recall to call from brake pads being finished was an hour and seventeen minutes. However, I got charged $192.00 for labor. Are you kidding me? What are your mechanics rocket scientists? How in the world is the labor equivalent to nearly 2/3 the cost of the parts. I was complaining to the lady at the front desk about this exact situation, and even she couldn't give me an answer besides: "I know, I know," acknowledging the rip-off prices they charge for labor. It is honestly ridiculous if you think you will keep "happy" customers going that route. Every time they called me as well there was something new wrong with my car apparently. I took the vehicle to the mechanic in town, and he said these parts were worn, but still usable. I'm almost worried about my car being sabotaged at this point just so you could continue to siphon money from my pockets. That wouldn't surprise me after talking to that scam artist you call a manager. Good for you tough guy you pulled a fast one on a recent college graduate trying to finally form themselves a worthy bank account. More
by TJSOKO15
Employees Worked With
Susan, John DeGraw
May 29, 2019
Great & friendly service Very helpful & great location. The service department took care of all my recalls on my daughters used Kia & checked out all the breaks, fluids, break Very helpful & great location. The service department took care of all my recalls on my daughters used Kia & checked out all the breaks, fluids, break lines, etc. at no cost. More
by EDGELANDLTD
Employees Worked With
Susan in service
May 28, 2019
Quick and awesome! Thanks for the tire service guys! My car looks as good as new, and she’s driving just like she was before the old tire blew! Thanks for the tire service guys! My car looks as good as new, and she’s driving just like she was before the old tire blew! More
by Tortiz
Employees Worked With
Bob Erickson, Shane Bacchas
May 27, 2019
Great, but It was great. Kind and quick. But there was no charging station. My car was electric car and not enough battery to go home. They tried to help me, It was great. Kind and quick. But there was no charging station. My car was electric car and not enough battery to go home. They tried to help me, but they couldn't. I hope they have a charging station for the electricity car. Thanks. More
by taekchan
Employees Worked With
None of them
May 24, 2019
Excellent Service - Great Followup. Staff EXCELLENT!!! Always great Service, Great Followup, Friendly Staff. Have purchased cars at this dealership and Sales and Service is always responsive and takes your Always great Service, Great Followup, Friendly Staff. Have purchased cars at this dealership and Sales and Service is always responsive and takes your needs into their concern for you! More
by MSWELLNESS
Employees Worked With
Susan
May 09, 2019
Surprised at the big changes of waiting room. I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill i I was surprised at the overall new look of office area and waiting room. It seemed like you are being comforted prior to finding out what your bill is going to be. I had to inform the Rep that I only had a certain amount of money and so I can't go over. She said well, with the coupon it will be well below that. My bill was a little bit over what I came with. I said why is this bill above by so much when you told me it would be under $60.00? Well, your car required a more expensive air filter. Is it a $40.00 air filter? I have bought air filters myself and I don't think I have ever seen a $40.00 air filter.. I want to change my stars to 3. I just read my bill. I think she just forgot about the labor cost. I could have just had an oil change. It says I requested tire rotation, but when I called to make an appointment that was suggested to me. By the way, the air filter was $7.90. It's a questionable visit. More
by D. C.
Employees Worked With
Susan Roberts
May 09, 2019
Friendly and fast service It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within It’s always a wonderful experience coming in for service. Staff are super friendly and know you by name. Service is timely, car is always ready within quoted time frame. More
by DASHACMS
Employees Worked With
Sandra
