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Kia Of West Nyack - Service Center

West Nyack, NY

4.6
348 Reviews

348 Reviews of Kia Of West Nyack - Service Center

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September 04, 2019

I asked for the car to be cleaned.... never happened After the oil change I requested my car to be cleaned even if I had to pay ... came back to me the same. you guys are very slick with the warranty as More

by HPINOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Erickson
Sep 19, 2019 -

Kia Of West Nyack responded

I'm sorry to see that we didn't earn your five stars. We take customer feedback seriously and I would appreciate the chance to learn more about your experience and to see if there is anything I can do to help. I understand that you wrote this review to remain anonymous, but would you consider giving me a call? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

September 02, 2019

Amazing Service Kia of west nyack has great service department and new manager. I would recommend taking your car there for service. Honest, fast and they clean your More

by CHUCHO_11PR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Negron, Jorge, Linda
Sep 03, 2019 -

Kia Of West Nyack responded

Thank you for your confidence in Kia of West Nyack and for your business. We are thankful to have you as a customer! Hope to see you again soon!

August 28, 2019

GRATE CUSTOMER SERVICE SERVICE ADVISER AS VERY NICE. EVERYTHING WAS FIXED AND ALSO KEPT ME INFORMED AT ALL TIMES BEST SERVICE EVER. II'l BE BACK FOR MY NEXT SERVICE. More

by KATHERINECABREJA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SUSAN ROBERTS
Aug 28, 2019 -

Kia Of West Nyack responded

Thank you so much, Katherine! We love to hear that your car is running smoothly and safely after your visit to Kia of West Nyack. We look forward to assisting you next time!

August 28, 2019

I WAS TREATED LIKE FAMILY.VERY HAPPY I WAS TREATED WITH THE UPMOST RESPECT AND CONSIDERATION. I FELT MY CAR WAS TREATED WITH CARE AND GOOD WORKMANSHIP.WHEN ITS TIME FOR ANOTHER CAR IWILL More

by NIRO= steve 101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR VINCENT FERRETTI
Aug 28, 2019 -

Kia Of West Nyack responded

We are grateful for your review. It means the world to us here at Kia of West Nyack and we look forward to your next visit. Have a great day!

August 18, 2019

Great experience, Vincent was professional & courteous. This is the 3rd Kia I have from this dealership. Although the faces have changed in the service dept, they are all very helpful and accommodating. Vin More

by PAULAVAC14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent
Aug 19, 2019 -

Kia Of West Nyack responded

Thanks so much for your 5-star review of Kia of West Nyack! We appreciate your repeat business and are grateful for your positive feedback about working with Vincent on our team. We hope you will visit us again soon and have a great day!

August 07, 2019

Just an Oil Change Just needed an oil change but the scheduling was easy and convenient. Job was completed in a timely manner. Service representatives were very helpful. More

by nydiesel52377
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Erickson, Shane Bacchas
Aug 07, 2019 -

Kia Of West Nyack responded

Thank you for coming to Kia of West Nyack for your oil change! We are so glad that your visit went smoothly and that you received helpful service from our team. Have a wonderful day!

July 31, 2019

Oil leak issue Service was great. They took care of everything and gave me a loaner car. Susan from the service center was very helpful with everything that I need More

by MSERVEDIO711
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Susan from service department
Jul 31, 2019 -

Kia Of West Nyack responded

Thank you for your rave review! If any future issues should arise, the team at Kia of West Nyack will be here to help.

July 29, 2019

Happy I had a great experience with the service department no BS an in and out quickly. Cannot ask for anything better. Thank you and will see you on my nex More

by highco2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept. Jonathan
Jul 29, 2019 -

Kia Of West Nyack responded

Thank you for stopping by to leave Kia of West Nyack a wonderful review! It's wonderful to read you had a positive experience with our Service Department and we would love the opportunity to work with you again in the future. Have a great day and see you next time!

July 26, 2019

Problems not fixed Had the car for 3 days, didn't look at it till last day and did not resolve the warranty problems, only the issues that we were charged for. More

by MARCELCONSTRUCTION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department, Santo
Aug 11, 2019 -

Kia Of West Nyack responded

We pride ourselves on our thorough work so it's concerning for me to hear that your vehicle is still experiencing issues. I also apologize for the delay in your service. We would like to get these issues taken care of for you but I'm unable to determine your contact information from this review. Would you please call me at your earliest convenience? Thank you, Kathy Finn - Customer Care Manager - (877) 811-9330

July 24, 2019

professional & friendly Professional friendly staff who communicated well and provided timely service. Also brought an issue to my attention so that I could proactively addre More

by LARRY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure who was working the desk
Jul 24, 2019 -

Kia Of West Nyack responded

We really appreciate you taking the time to leave Kia of West Nyack this awesome review, thank you! I'm pleased you received wonderful customer service and I hope we can work with you again soon. Thank you for your business and have a great day!

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