Kia Of St. Cloud

Biggest Joke of a Dealership of ALL TIME Here is how this all went down.... I was emailed by a representative of this dealership to let me know my current lease was coming due, I responde Here is how this all went down.... I was emailed by a representative of this dealership to let me know my current lease was coming due, I responded saying that we were looking to get out of our lease early because we were experiencing some safety issues and were looking to change from the Sorento to a Sedona as our family is growing. The representative tells me this is no problem and asks what I am looking for. I tell her that we were looking for the Sedona SX, wanted no money down sign and drive. She sent me a followup email and said they would be able to offer us the SX with no money down for $550 a month on a 36 month lease with 12,000 miles a year and this would cover the remaining payments on our current lease. We then took that information and went to a closer dealership to test drive and get their offer. Lets just say this dealerships offer was nowhere near so we told them we were in shock because St Cloud was offering us much less. They basically laughed in our face when we gave them the number and told us it was not possible but more power to us if we were able to get them to commit. They recommended that we get the terms of the full deal in writing prior to driving 2 hours away to sign and drive. We didn't get a response as soon as we would have liked to from St Cloud so I called and spoke to another representative, Ethan, an ACTUAL saleperson at St Cloud. Told Ethan we were looking for the Sedona SX, 36 months, 12,000 miles, no money down and that we were talking to the first representative and we were quoted this dollar amount and that we wanted confirmation prior to driving up to sign since my wife was 39 weeks pregnant and its a 4 hour round trip plus the time for paperwork, detailing, etc. Well he tells me that he will call me back after he talks to his manager. I missed his call so he left me a voicemail with numbers nowhere near representative number ones numbers. I text Ethan saying that I received his message and was a little confused as to why there was such a large variance between his numbers and the other representatives... keep in mind, this is all in writing now. Ethan then tells me that he is sorry and that they cant honor the deal that they had already offered me and now they were going to go with this other dollar amount. I said that we would go to another dealer because it really didn't make financial sense for us to drive that far for the same deal we could get down the street. Ethan responded and asked me what they could do to earn my business so I told him that we would need the same deal that we were offered at first. He responded, in writing, that he would honor that deal. We then worked out a few minor details such as color, timeline, etc and let him know that we would be coming up the next day. The car wasn't on the lot but they would have it shipped the next day. We get to the dealership, talk to Ethan and the moment we met him you could tell something was up. He handed us the paperwork from the first deal and said here is what we were originally planning but here is the best we can do and handed us another sheet showing not only a payment $100 more per month but also a 12 month longer lease and $3k down at signing! Of course we exchanged some words and told him that this wasnt what we agreed to and he clearly was just wasting our time. He kept telling us "you need to work with me here". I proceeded to show him the text message conversation that we had and you would have swore it was the first time he'd seen it before. We literally sat there in silence as he tried to figure a way he could weasel his way out of this one. We requested our keys and told him we'd like to speak with his manager. His manager, Scott, came over and attempted to put the pieces to this puzzle together and looked at not only the original email that we had received as well as the text message from Ethan. He sat there wondering how we could get down to the original offer that was confirmed by two people and the one thing that comes out of his mouth is... "Are either of you military" I'm just going to give whoever is reading this, a strong warning to never, ever, ever set foot on this lot, exchange emails, take phone calls, or text message anyone associated with this dealer. More

Taken advantage of I’m a vulnerable adult that receives social security and I was suckerd in to buying a car that’s a xxx by Franando!!! I want my car back and give them I’m a vulnerable adult that receives social security and I was suckerd in to buying a car that’s a xxx by Franando!!! I want my car back and give them there car back but they won’t let me. More

Different vehicle We went back to Kia of St Cloud to look for a Kia Sorento. We had a great salesman Santiago listened to what we were interested in. He went above an We went back to Kia of St Cloud to look for a Kia Sorento. We had a great salesman Santiago listened to what we were interested in. He went above and beyond to find the perfect fit for our family. He stayed late to make sure we got taken care of. He was very caring and made sure this is the one vehicle for us. When you want a different vehicle ask for Santiago he will be happy to help you. So glad we got to buy another vehicle from him. Thank you Santiago More

Terrible sales Sales team is horrible, they will find the worst car available and pressure you into that sale instead of finding what you want. Also after the sale t Sales team is horrible, they will find the worst car available and pressure you into that sale instead of finding what you want. Also after the sale they treat you like garbage. I would strongly advise anyone to stay away from this dealership. More

C.Y.A.!!!! Don't take it personal but. 3 yrs. ago we leased a sorento. Put $3000.00 payments of a tolerable $280.00 a month down everyone happy., . Went back in Don't take it personal but. 3 yrs. ago we leased a sorento. Put $3000.00 payments of a tolerable $280.00 a month down everyone happy., . Went back in 3yrs later to negotiate buy out before lease end. It became a 4 Hr. standoff. Omars' high pressure tactics running back and forth to I don't know who and coming back out with other new car options they we we're not interested in. this went on and on for 4 hrs. he did not listen to any of our offers. The sequence became like a water board torture treatment. Omars(salesman) trying to take your money and then Sean(Finance manager) is telling how you should save money. Omar would not give an inch on residual buyout price plus the added xxxx near $1000.00 for assessories that we never asked for they told us it was common practice on lease vehicles. I hope they listen to their customers closer, felt demoralized and dejected by the time we left the dealership. GOOD LUCK Everyone, We'll let KARMA take it from here? Service Department deserves KUDOS thanks Jayson. More

Great service Help, was great. Service tech Jayson and JT are both great to deal with. Quick friendly service. They offer rides if you need one. Recommend. Help, was great. Service tech Jayson and JT are both great to deal with. Quick friendly service. They offer rides if you need one. Recommend. More

great service , always kept informed and even better great oil change price I will keep bringing my veh there for all my services, sales staff is great too, I have , always kept informed and even better great oil change price I will keep bringing my veh there for all my services, sales staff is great too, I have bought 3 veh from them More

Extremely happy I am so pleased with Kia of St. Cloud. My father and I leased a vehicle in 2014 and we transferred into my name the other day with the help of Carolin I am so pleased with Kia of St. Cloud. My father and I leased a vehicle in 2014 and we transferred into my name the other day with the help of Caroline. She is the most helpful woman I have ever met and explains everything in detail. Thank you so much for all of your help! More

Happy customer Went in wanting one vehicle but found out it wasn't a good fit but the salesman Derek Foster made sure I found something that worked for me. Not only Went in wanting one vehicle but found out it wasn't a good fit but the salesman Derek Foster made sure I found something that worked for me. Not only that but found me something better and under my budget so I not only got a better vehicle but saved money as well. Excellent customer service, honest about condition of vehicles ( which is rare in the carsales world) culdnt have been happier with my entire experience from start to finish. Thank you Derek and Kia of st.cloud More

Santiago! Hes the man! So, im a tremendously difficult customer to please. I know what i want, I know the market, i know my budget, and will not move, i research cars extens So, im a tremendously difficult customer to please. I know what i want, I know the market, i know my budget, and will not move, i research cars extensively, sometimes years before buying. Ive been in sales, and customer service my entire life, so i have a tremendously high standard for who i choose to work with, and not affraid to put someone on blast, where its do. Let me tell you though, Santiago, he is a rockstar! Ive been hunting hard and driving far for the right vehicle. And kia of st cloud, and more specifically Santiago rises to the challenge. I will only work with Him at kia. Each visit, he has dug deep, and really has taken great strides to meet my ridiculous standards. His sales technique is on point, not too pushy, but not complacent. His knack for customer service is fantastic. He will fight to get you what you need! If you want an excellant car, at a great price, Go to kia of st cloud, ask for santiago, he will do everything he can, to get you into your dream car! Also, bonus point, hes just a fun guy to work with! More