Kia Of Duluth

Horrendous customer care from the Service Dept Never again will I purchase a car or service a car at Kia of Duluth. The service managers NEVER make good on their failed fixes. On top of an oil ch Never again will I purchase a car or service a car at Kia of Duluth. The service managers NEVER make good on their failed fixes. On top of an oil change that leaked all over my garage floor due to the oil plug popping lose within hours... Kia also charged me $1200 to replace the crank sensor and timing belt when my car would randomly not start. The day after they said it was fixed it again didn't start. Kia took it back and had it for 7 weeks, no loaner car provided to me, and still couldn't find the problem. They adjusted the air intake value and told me it was all fixed. Again days after getting it back it still randomly wouldn't start. I again told them its still happening and their response was "why don't I just buy a new car". They were no longer going to try and fix it. I couldn't afford to spend more money so I suffered for 6 months only driving the car when I could afford to be stranded for 20-30 minutes before it would start again. Eventually another shop convinced me to let them look at it and within 2 hours they diagnosed the problem and replace the temperature sensor. I had no problems for 2 years after that. Now 2 years later my car stalled out on the freeway and the shop that towed it ran the diagnostic and said its the crank sensor. I called the Kia service manager to ask if they will fix this since the part shouldn't last just 2 years and his first response without seeing the vehicle is that my electrical system may be causing this part to wear out. His second response is once again to buy a new car. Wow really. The car has only 95,000 miles. I tried to be understanding the first time around with their failed fixes since the other shop solved the issue, but having this happen again and Kia not even trying to do the right thing is absolutely terrible. I will no longer be kind to their failures or defend them when everyone told me I should have taken this farther to get by money back. I'm now telling everyone who is thinking of buy or fixing a car to NEVER EVER go to KIA Duluth. All these reviews seem to say the same thing yet no one at Kia has fixed the issues of Service or stands by the customers who purchased vehicles from them. Mine was purchased brand new from them but never again. Sure hope the owner or better business bureau does something to correct this because charging someone to fix something that never is fixed is a crime! More

If you like getting screwed come here for service. Got taken for 400 bucks. When I call they say the manager is out but will call back later. No calls back so far. Go here if you like getting your ca Got taken for 400 bucks. When I call they say the manager is out but will call back later. No calls back so far. Go here if you like getting your car back damaged for top dollar, they can probably help you with that. More

Sales This is absolutely the worst dealership I have ever dealt with in my 55 years of driving. No Customer satisfaction. All they care about is selling you This is absolutely the worst dealership I have ever dealt with in my 55 years of driving. No Customer satisfaction. All they care about is selling you the car and then you're on your own. Sales manager Cory is not a manager that strives for anything on behalf of the buyer. Go elsewhere for your vehicle purchases. I wouldn't recommend this place to an enemy, let alone a friend. Buyer beware More

Never again 4 months fuel pump went and 11 months engine blew. Still have yet to hear anything from them after calling 3 weeks ago to talk about it and leaving a 4 months fuel pump went and 11 months engine blew. Still have yet to hear anything from them after calling 3 weeks ago to talk about it and leaving a voice mail. Lot full of lemons More

Bad Tires not noticed? I recently had an oil change and my tires rotated. After that my car began shaking on the freeway. Brought it back, and apparently all 4 tires are b I recently had an oil change and my tires rotated. After that my car began shaking on the freeway. Brought it back, and apparently all 4 tires are bad. I am shocked they didn't inform me of that when I had the tire rotation done. Customer service is also poor, offering no explanation for anything. More

Accomodating All the staff are very friendly and accommodating!! Scott was very helpful and I love Billy!! Whenever I come here for service or sales it has always All the staff are very friendly and accommodating!! Scott was very helpful and I love Billy!! Whenever I come here for service or sales it has always been a pleasant experience. I always recommend!! More

Waste of Time!!!!!!! I told the salesman almost immediately what type of payment I could afford. Over 6 hours later they offer me a payment of over 100 dollars what I told I told the salesman almost immediately what type of payment I could afford. Over 6 hours later they offer me a payment of over 100 dollars what I told him I could afford. Spent the whole day there for nothing. Never going back... More

Service Dept. Customer Service: FAIL!!! I am writing in regards to a recent customer service failure I experienced at the Kia Motors Duluth Service Department. My wife brought our 2014 Kia I am writing in regards to a recent customer service failure I experienced at the Kia Motors Duluth Service Department. My wife brought our 2014 Kia Sorento in for a scheduled regular oil change on 11/6/2015. On 11/7/2015 I noticed a hot oil smell after driving the car. Upon checking under the car I noticed black oil leaking from the plastic underpan of the engine. I checked the dipstick and was shocked to find black, dirty oil. Photo documentation is available upon request of: the dirty oil on the dipstick, dirty oil on the underpan, and oil splatters on the rear hatch of the vehicle from leaking oil. The source of the leaking oil was not determined and appeared to be from around the oil filter. I checked the filter tightness and it seemed properly seated. I have been working on my own personal vehicles, including changing oil for over 40 years. Freshly changed oil should appear like new oil, a clear, translucent amber color even if the vehicle had been driven only 100 miles which was the case with this vehicle. Based on what I saw on the dipstick of our Kia Sorento, it seemed highly suspect that our oil was not actually changed on 11/6/2015, or if the oil change happened not all the old oil was properly drained from the crankcase, or the filter was not changed. In looking at the receipt from Kia Duluth, it clearly stated that an oil change had been done and that if we had any concerns, we should contact Scott Schubert, Service Manager. I contacted Mr. Schubert today, 11/9/2015, with my concerns and requested a refund for the appointment on 11/6/2015 ($17.14, including tax), and rather than acknowledge my concerns, his statement was “You have no proof that we didn’t change the oil.” He attempted to convince me that it was normal to have black oil after an oil change. Mr. Schubert acknowledged that proper servicing procedures may not have been followed that require the service technician to remove residual oil from the topside of the plastic underpan, which in this case caused what appeared to be an oil leak from the oil filter. He, however, refused to refund the cost of the oil change. Mr. Schubert offered to conduct the service that believed was not done and offered a free oil change in the future. I did bring the vehicle in on the afternoon of 11/9/15, and again multiple employees tried to convince me that it was normal to have black, dirty looking oil immediately after it is changed and after the vehicle is driven only 159 miles. Ultimately the oil was changed. Before leaving the Kia Service Department I personally checked the oil, and it was clean and amber in appearance as it should have been initially. This experience has damaged my trust and faith in the Kia of Duluth Service Center. It makes me wonder whether the previous oil changes I’ve had done there were done properly. Mr. Schubert had an opportunity to turn a poor situation into a customer service success. Mistakes happen. However, rather than trying to do the right thing and solve the problem, his attitude and approach was abrupt and disrespectful. The Kia of Duluth Service Department receipt has a bright pink sticker that states “Your complete satisfaction is our goal”. Unfortunately the Kia of Duluth Service Center has failed to meet this goal. Based on my experience I am left with the impression that Kia is not interested in my satisfaction, and I am no longer able to trust the integrity of the work done by the Service Center. More

crappy customer service We bought a car crom Kia of Duluth just 2 months ago. The day we drove ot off the lot we had problems. The tail lights were all wired wrong, should ha We bought a car crom Kia of Duluth just 2 months ago. The day we drove ot off the lot we had problems. The tail lights were all wired wrong, should have been my first clue that they lied to me about having their machanics look it over right!! Well it has also had a humm to it since we bought it and my brother tells me that the passanger wheel bearing is going out. We call them today and they tell us tp deal with it ourselves and it is not their problem. On top of that when we looked at the van the battery was dead so we could not test drive it, but they swore up and down that it was in great condition. KIA WILL LIE TO YOU....ALL THRIR REPRESENTATIVES WILL LIE TO YOU!!! You WILL drive away in a LEMON :-( what a horrible first car buying experience!! More

Junk car & service My daughter and I went to purchase her first car told the sales rep I was looking for a reliable car that will get my kid to and from college in St. C My daughter and I went to purchase her first car told the sales rep I was looking for a reliable car that will get my kid to and from college in St. Cloud. Looked at a few. The sales rep brings a Buick LaSabre custom around we drove it. When I popped the hood I noticed a lil smoke next to the valve cover I asked them to look at that. Well 6 weeks later my kids car started going through anti freeze. My kid was driving and the car completely shut down and smoking bad. Brought it in they said she needed 550.00 worth of work done I was pissed they gave us a discount got the car back I'm driving it and the same xxxx happens. I lift the hood and come to find out the parts they replaced was the same part I specifically told them to look at before we bought it. I'm very upset with this car and they blame it on she has had it for 6 weeks and put 1200 miles on it that's a crock of xxxx. They sold us a xxxx car because they didn't think I knew what I was doing. They misled my kid and service don't know what he was doing clearly More