Kia Of Duluth

They will do anything to screw over people trying to buy a car. Before I signed the paper work for my car they agreed to replacing two tires, fixing/replacing the brakes, and fixing the radio. 2 years later a car. Before I signed the paper work for my car they agreed to replacing two tires, fixing/replacing the brakes, and fixing the radio. 2 years later and I have no radio, and my brakes are shot. The tires are fine. What's the point of having an agreement in place of they can just ignore it. More

Finance department is understaffed and or slow. My bank contacted them at 8:30 AM, they didn't reply until 2:30 so now there's a four day delay before I can get my car. A simple timely email would have r contacted them at 8:30 AM, they didn't reply until 2:30 so now there's a four day delay before I can get my car. A simple timely email would have resolved this problem. More

READ THE REVIEWS: Sales 'Manager' TOM BENSON refuses to return ANY calls and has his supervisor(s) deal with it: What then does he even DO? We were in a bind and needed a car. We went to this dealer becaus return ANY calls and has his supervisor(s) deal with it: What then does he even DO? We were in a bind and needed a car. We went to this dealer because we bought out previous car there 10 years prior and wanted to buy a KIA Soul. They had two used ones available, we liked what we saw and were ready to buy. Filled the credit app out & my wife kept saying how bad our credit was (We learned later it was fine - remember that). The sales boy, Jarrett (Not very bright or good at his job) had us look at a car they just got yesterday - a 2011 Chevrolet Equinox (We found later 2010-12 Equinox model was recalled due to faulty drive chain). While waiting after THAT test drive we were told the Equinox was the ONLY OPTION we had - our credit wasn't good enough for the KIA that was only $1K more. As I said, we NEEDED transportation, so we accepted this. Their credit department stuck us with a *15.93%* interest loan - a week later I secured an auto loan at our CU for only 4.25%. They refused to give us a warranty, claiming the vehicle was too old. Of course the car stalled and wouldn't start, thanks to the drive chain, as my wife drove me home from the hospital after another diabetes-related amputation. Of course KIA said they would not accept a return. I called KIA asking to speak to the Sales Manager. Twice, no reply - though someone there called my number - and hung up before I could pick up my phone after ONE RING (Sales supervisor Steve Schiller said he called - he did the same thing with my wife's number, who called and of course got no callback.). The next day I left two messages for the 'manager'. He had Schiller call back, where I proposed a trade-in instead of a repair or return. He had me resubmit a credit application, which I assumed was a formality. I misunderstood: He wanted the 'buy-back' amount to be used for trade-in value minus repair cost, of course. I said I expected fair and equal value to what was paid. He said that or repair or return "was just not gonna happen'. Repairing the drive chain costs about $1500. If the engine has been damaged by the drive chain the engine runs from $3000 for a valve job to $8000 for the engine replacement. My wife wanted the 'manager's e-mail address, and I wanted the Regional Sales Manager (who is either TJ Beadle or Jim Hahne - both hold this title) Mr. Schiller said he would call back with this information. That was two hours ago. THIS IS HOW KIA NOW DOES BUSINESS. More

Rip off artist con artist straight liars do not trust Kia of Duluth they will rob you and lie straight to your face. The car they sold me was complete garbage then charged me $3000 to fix it of Duluth they will rob you and lie straight to your face. The car they sold me was complete garbage then charged me $3000 to fix it More

Service center is terrible. The “manager” hides in the back and will never return your calls. Some of the sales staff is friendly, however, finance and the rest of the staff are not the type of people you back and will never return your calls. Some of the sales staff is friendly, however, finance and the rest of the staff are not the type of people you want to deal with. Used cars are overpriced. More

So, as a first time buyer/loaner, they had called me because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WI because my credit score was getting around because of other loans I was involved in and doing awesome by. They called and said they wanted to work WITH ME, going out of their way to say the could get me in a nice vehicle as soon as that very day. I accepted, went and met a shyster. He didn't explain to me well enough the type of loan I was getting myself into, and in the end, I walked out with a vehicle that wasn't even suppose to leave the lot ( in one of THEIR OWN mechanics words! ). Ever since I left the lot, I have paid EASILY over $10k in repairs out of pocket, NOTHING was covered by the 2 year warranty. Everytime I brought the truck in to get fixed, another thing would happen to it the next week. Mind you, I drive LESS then 50 miles in a day. They sold me a lemon and know it, they hustled me and I hate the sight of that building everytime I drive by it. NEVER go here alone if you are a first time buyer, certainly not without an experienced loaner of vehicles, atleast. I hope that whoever reads this review honestly does not make the same mistake I made, thinking they were helping me take a big step in life on my own, No, it was the exact opposite. They have set me back financially and emotionally, dealing with this truck from Kia. It is very much a certainty that if I bring it in for an oil change one week, the entire oil pan-line-pump will need fixing the next. I can truly rate Kia 1/10 for taking advantage of a first time buyer and making it seem like they are doing me a favor, in the same breath. More

Ben provided my husband and I with exceptional service. Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! Very kind, knowledgeable and professional. Absolutely amazing, and would definitely buy here again. Top notch all around! More

Service center is pretty awful to deal with. Brought vehicle in that we bought from the dealership side for detailing and rust proofing. Vehicle came back with a scuff, splotchy film STUCK on it and pow vehicle in that we bought from the dealership side for detailing and rust proofing. Vehicle came back with a scuff, splotchy film STUCK on it and powder coating all over (in cracks, lines, etc) and they didn't include the weather tech mats we were told, either. In fact, we got ZERO mats we were to receive in the package purchased with the car (a $1399 package cost!) Service Center staff constantly kept brushing me off back to our salesguy, our salesguy and finance staff told us to connect with service center manager. Left several messages via phone for service center manager name I was given - as well as physically stopping in in-person a few times. Service manager has NEVER in months returned any calls, nor was he there any of the times I went there with the vehicle (conveniently he had always "left early" or had an emergency that day)! Maybe some bad luck or timing but doubtful over the span of a couple months. Not even sure at this point if the man even exists. Either way, got the vehicle back in after being told from the first pickup that mistakes would be corrected - only to get vehicle back with mats that don't fit, the scuff still there and a wrong sized wiper blade on it! At pickup, I pointed out that the wiper was the wrong size (I could visually see it was too big) and the service desk staff said "well my tech said it's the right one and installed it". I turned on the wiper for the guy and said check it out. The wiper then got stuck in the rear window because it's well...TOO BIG. The guy offered ZERO solution right then. Just said "Oh" and referred us back to our salesguy!!! No "our bad, let's get the right size" or "come back next week and we'll put a new one in" NOTHING other than: "holler at your salesguy and see what he can do". Guess what the salesguy can do? Nothing really...because he's not the service center. Imagine that. So from our customer viewpoint, it looks as though service doesn't want to correct their poor service or mistakes. A customer shouldn't have to wait months and reach out numerous times or be tossed from person to person to get service and results. Finance had even goofed on our sales contract prior and best believe they contacted us every way (even sending someone by our home - kinda creepy) but for us to get proper service/issues corrected it has been a run-around. We're really disappointed and now questioning our choice of dealership. Our salesguy was great, by the way, but everything else has been lackluster and a HUGE hassle. More

horrible . Sold me a lemon. Wosrt customer service. If your not there to make them a ton of money, you are treated as such. Dont waste your time. your not there to make them a ton of money, you are treated as such. Dont waste your time. More

scams worst service department ive ever used.. wife brought in a 12 optima sx with acceleration issues for diagnosis...the advisor told her that the turbo worst service department ive ever used.. wife brought in a 12 optima sx with acceleration issues for diagnosis...the advisor told her that the turbo 2.0t was shot and proceeded to recommend replacing it for roughly $3500...they told her it was not drivable and that she should trade it in..they offered $1000 trade in on it because it needed so much work...she didnt take the trade in offer and ended up buying a used buick encore there which was a mistake...i brought the kia elsewhere to fix it..and turns out the turbo is fine and it only needed a $300 dollar waste gate actuator...i called and spoke to both advisor and the service manager and they claim it was just a guess and a preliminary diagnosis..like really???worst dealer and customer service ever.anything for a sale i guess..including lieing More