Kia Of Chattanooga - Service Center

Jacob and Nikki went out of their way to communicate with me every step of the maintenance done on my vehicle. I could not be happier with the outcome. me every step of the maintenance done on my vehicle. I could not be happier with the outcome. More

This has to be my worst experience with Kia. I dropped my car off Tuesday. Wednesday I hadn’t heard from anyone. I called 3 times on Wednesday, left messages, never heard back from service or the service man car off Tuesday. Wednesday I hadn’t heard from anyone. I called 3 times on Wednesday, left messages, never heard back from service or the service manager. Thursday I called 3 more times.. still no one answers their phones nor returned my phone calls. By 445 on Thursday the receptionist advised me all the managers had left for the day. This deeply upset me because I had left them voicemails. So in my eyes they have unfinished business and decided to leave for the day. At this point I called customer service and explained my situation. I just wanted to hear from someone at this point. He emailed the regional manager. And magically by 10am the following morning the service department returned my phone calls. I was even able to get the service manager on the phone . They were unable to diagnose the problem. Which is frustrating because they had my car for 4 days and my car has this problem pretty regularly.. I’m greatly disappointed More

Charlie was excellent in explaining what was found and what would be needed as well as cost involved. I appreciate his efforts and patience with my questions. what would be needed as well as cost involved. I appreciate his efforts and patience with my questions. More

The dealership was conveniently located and easy to find. Every person I came into contact was very helpful and professional. Jacob Hood was able to solve the issue and answer all of my questions. Every person I came into contact was very helpful and professional. Jacob Hood was able to solve the issue and answer all of my questions. More

I came in for an oil change and I was in and out in less than an hour and it was very pleasant everyone was very friendly! than an hour and it was very pleasant everyone was very friendly! More

Charlie did a great job thank you so much would recommend him for any service help he is knowable and polite and keeps me posted on what is going on with my car him for any service help he is knowable and polite and keeps me posted on what is going on with my car More

Most unprofessional dealership I have been to. Service line went unanswered continually. Was told on original call car was under warranty and yet was not advised could get tow covered. In mileage warranty line went unanswered continually. Was told on original call car was under warranty and yet was not advised could get tow covered. In mileage warranty but 6 weeks out (we owned 2 years -coverage 3 years time), 31,000 miles yet was refused to replace battery. Never heard back after contacting mfg. 3rd Kia. Will not but again, nor ever recommend. $265.00 battery worth more than bad word of mouth. Disabled and lost our house in Easter tornado. Civic minded - NOT. Will never recommend dealership. More

I took my kia in for a battery. Everyone was friendly and professional. They took care of my issue quickly and as inexpensively as possible. professional. They took care of my issue quickly and as inexpensively as possible. More

Everyone is always so helpful and friendly. I bought my little car in January and had to have the shifter replaced. The process was painless! Every time I go in everyone is great. I couldn’t have made a be little car in January and had to have the shifter replaced. The process was painless! Every time I go in everyone is great. I couldn’t have made a better choice for a dealership. More

Charlie was very informative and helpful. The shuttle driver was fun to travel with and as personable as Charlie I really appreciated the shuttle service. driver was fun to travel with and as personable as Charlie I really appreciated the shuttle service. More