Kia Of Chattanooga - Service Center

I took my Telluride in for a 15,000 service which I was told would be $339. I told them I would wait for the service to be completed. Three hours later, I discovered my car service had been completed almos told would be $339. I told them I would wait for the service to be completed. Three hours later, I discovered my car service had been completed almost an hour earlier and my service guy forgot I was in the waiting room. Then I go to pay and my service cost was $482 with no extra work done other than the 15,000 service. To top it off, they wanted to charge me 3% fee if I used a credit card. I will not be back and I advise everyone else to avoid this place if at all possible. I would give them a zero if possible. More

On 12/6/23, I was offered a refund by Kia through a comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I sti comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I still do not have the money. When I called to speak to someone about it yesterday, the service manager was "out sick" for the day, so I had to leave a voicemail. I called back today and didn't give my name so he couldn't avoid me. When the service manager got on the phone, his whole attitude changed. All I wanted to know was how long it would take to get my refund. He kept talking over me and refused to answer my question. He said he got my voicemail yesterday and talked to accounting who said it has been sent. I told him that I still do not have the money and asked who I needed to speak to in accounting. He told me I wasn't speaking to anyone in accounting. This makes me think that he didn't actually give me a refund. I don't think everyone in the service department is a crook, but this particular service department and dealership are awful. I do not recommend buying from them. Check out the negative reviews on the BBB website for more details. They picked the wrong one. More

They never answer the phone in service department. They never return your call. Only gave one star because it won’t let you continue by choosing zero They never return your call. Only gave one star because it won’t let you continue by choosing zero More

I have been going back and forth about submitting a review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing wrong! Next was my oil leak issue! I had been calling for months to get all of my recalls fixed. Finally after several months of calling someone in the service center answered the phone. I explained what I needed and that I have left several vm. This guy had the nerve to basically call me a liar. He said that they call all of the customers back! I said that he was lying!!! I asked to set up an appointment for service and was told they don't have any appointments available for the next few months! I promise the very next day on July 18th my Kia was stolen due to the recall on the anti theft software. My 2019 Kia Optima was STOLEN!!!!!!!! I have full coverage and have to have over $11,326.43 worth of body work done! I went back to the kia service center to update them. I am not sure why the men in the service center are so rude and dismissive. I felt like i was being treated like a criminal! The total lack of empathy and compassion that this place has is sickening. I can almost guarantee that once my car comes into the service center they will try to con me out of more money!!!! They offered me no assistance whatsoever!!!! I guess my money or business holds no value here! Every minority person isn't ghetto or uneducated!!! But yet they treated me like stray dog! But wait, even stray dogs get treated better than I did! More

My Kia Sorento was taken to the service department due to vibration in the front left. After assessment I received a call stating that the rear end was no good and causing the front left to slip. The vehicle vibration in the front left. After assessment I received a call stating that the rear end was no good and causing the front left to slip. The vehicle has 73,000 miles. The cost of this replacement would be $3100 and 2 weeks to get. I had them put it back together and after labor and an oil change I owed close to $400. I drove the car another week and took it to my regular mechanic. 3 hours later my mechanic calls to report that it was in fact the front left drive axle (I questioned Kia if that could be the issue, as I have some knowledge of vehicle repair) and the cost would be $376!!! There is no way the diagnosis from KIA was based on evidence. The only reason I took the car tho the KIA dealership was to see if the problem may be covered under a recall or if warranty coverage was applicable. If they do a small percentage of people this way they are making a mint. Dealers are always higher on service and repairs and I knew that up front. I did not expect to be taken advantage of for the tune of $3,000! More

Had my daughter in laws car in for repair. During the test drive got in a wreck and totaled the car (not there fault) Now heres the messed up part the wreck was on Alabama highway In Georgia 16 miles fro test drive got in a wreck and totaled the car (not there fault) Now heres the messed up part the wreck was on Alabama highway In Georgia 16 miles from there service center heading towards Lafayette at 5.57 in the evening. The employee driving lives in Lafayette (per police report) and the service center closes at 6pm. So everyone needs to log there millage when they take it in for repairs as the mechanics take the cars home in the evening without permission, took over 24 hours to tell her the car was in a wreck and yates towing even tried charging her for the tow. More

They are friendly and very helpful. They did a great job. He answer my questions that I had. He walked me to my car and left it running for me it was very helpful. Thank you for a wonderful job and bein job. He answer my questions that I had. He walked me to my car and left it running for me it was very helpful. Thank you for a wonderful job and being nice. More

Went in for a oil change, tire rotation, and for a slow leak in my tire. Came back and they said they did the oil change and rotation but couldn’t find the leak. Well. Leak is still there and in the same t leak in my tire. Came back and they said they did the oil change and rotation but couldn’t find the leak. Well. Leak is still there and in the same tire in the same spot so a rotation wasn’t actually done. I know the leak is there because I physically saw it and a tire place circled it. Disappointed. More

Had to have some recall work done on my car. Great service and communication. The work was done at the time they said it would be done service and communication. The work was done at the time they said it would be done More