Kia Of Chattanooga

Never buy a Kia I purchased a 2019 Kia Sorento in August Of this year and have had absolutely nothing but problems. The sorento has a horrible vibration, in which non I purchased a 2019 Kia Sorento in August Of this year and have had absolutely nothing but problems. The sorento has a horrible vibration, in which none of the 3 dealerships that it has been to can find. Kia of Chattanooga kept it for a week and put 200 miles on it, all to tell me that it didn’t “act up” with them. Funny thing is, as soon as I got on the interstate to head back home, I felt it.... I will NEVER buy another Kia product. More

Found a way to get it fixed The problem was something that was failing, but had not failed yet. The service center went ahead and spoke with Kia and got the problem taken care of The problem was something that was failing, but had not failed yet. The service center went ahead and spoke with Kia and got the problem taken care of before it became a big problem. The shuttle service to and from work was really helpful and makes me want to use them again for our Soul. More

Disappointed I purchased a brand new Telluride, which I was excited about. When we went initially went to view the car in June, there were upgrades that we were wa I purchased a brand new Telluride, which I was excited about. When we went initially went to view the car in June, there were upgrades that we were wanting, so we had to order the car. We were told it was going to take 6 weeks which is fine. Then 6 weeks go by, and still no car. We are told it will be in early August, and still no car. This happens another 3/4 times, and we were finally given a final date for a December pickup. If we would've known the car was going to take 7 months to arrive, we could have planned differently for the purchase. During the initial negotiation, we were trading in our car and receiving rebates to lower the final price. We were told that we couldn't go ahead and pay for the car and could only put a downpayment. After waiting 7 months, the car we were trading in depreciated another $2,000.00 dollars (according to the dealership) and we missed out on all the rebates. We paid another $3,000.00 than we had originally agreed upon in June. The dealership did not honor our original agreement and what was even more comical, all the upgrades we had asked for didn't come with the car we received in December. We were told to purchase them outside of KIA. The only thing we received was the all-wheel-drive we had asked for. We felt lied to and the dealership did nothing to help fix the issue. They didn't do anything to help get the parts for us, and all they did was add a free oil change. More

Thank you Everyone was friendly with no pressure. I was sent to Pierre by a dear friend and I would send my friends and family as well. Everyone was friendly with no pressure. I was sent to Pierre by a dear friend and I would send my friends and family as well. More

Great experience Had a nail in my driver passenger side tire, brought it in, & within no time I was back on my way, and the process was free! Had a nail in my driver passenger side tire, brought it in, & within no time I was back on my way, and the process was free! More

Great experience! John Im was fantastic! Quick transaction, very professional. He went out of his way to make sure I was in and out in a timely manner. John Im was fantastic! Quick transaction, very professional. He went out of his way to make sure I was in and out in a timely manner. More

Great, friendly service Brought my new Kia Sportage in for my first free oil change in October. Nikki was super helpful and friendly. They changed my oil in a timely manner, Brought my new Kia Sportage in for my first free oil change in October. Nikki was super helpful and friendly. They changed my oil in a timely manner, and even had my car washed! More

Very efficient and courteous service. Good coffee and snacks. Nice waiting environment. Very clean garage. Helpful and courteous greeting girl. Just wish they would have cleaned my car!! Good coffee and snacks. Nice waiting environment. Very clean garage. Helpful and courteous greeting girl. Just wish they would have cleaned my car!! More

Excellent service All I needed was a headlight. I was in and out within 30 minutes. The cost was exactly what I had been told. When I was checking out, the service re All I needed was a headlight. I was in and out within 30 minutes. The cost was exactly what I had been told. When I was checking out, the service rep explained to me some other services I might need soon. Matt was my rep. It is always good to come for service and see the same person or persons working in the service department. More

Great customer service The staff at the service department are very friendly and helpful. They fully understand your needs as a costumer whenever you come in for your vehicl The staff at the service department are very friendly and helpful. They fully understand your needs as a costumer whenever you come in for your vehicle services. More