Kia Of Chattanooga

I needed a new car due to my current car suddenly having some serious issues. I've been a loyal KIA owner for 20+ years with 3 vehicles, the latest of which was a 2006 Sorento purchased when living in Bosto some serious issues. I've been a loyal KIA owner for 20+ years with 3 vehicles, the latest of which was a 2006 Sorento purchased when living in Boston, so that was my go-to brand when considering a new vehicle. However, knowing I couldn't afford another Sorento, and because I needed special financing due to a recent move, I wanted to consider other options so looked into Nissan. I was approached by a dealer after contacting them regarding my financing needs who told me they would do anything to get me into a car because they needed to sell so many by the end of the month, so I went to them first. What I got was a VERY hard sell on a very stripped down tiny sedan with manual windows. They tried to push me into signing something and got angry when I told them I still wanted to talk to the KIA dealership. So I walked out... And into KIA of Chattanooga where I met John Im. I expected to lease a small car like a Forte with my parents as a cosigner. I walked out the next day with a brand new 2020 Soul, the monthly payment and down payment I needed, and no cosigner!! They gave me 10x the amount for my trade, zero pressure and John was absolutely fantastic to work with!! Oh, and it's not a lease, I bought it!! So, this is my FOURTH KIA!!! More

Kia service I took my car in for an oil change. Mrs Nikki was very helpful and polite. She took care of my car and had it in and out in no time. When I got it bac I took my car in for an oil change. Mrs Nikki was very helpful and polite. She took care of my car and had it in and out in no time. When I got it back, it had even been washed. Great service! More

Awesome buying experience! From the time I arrived on the lot ......I was greeted like an old friend. The KIA team went above board making myself and my wife comfortable and re From the time I arrived on the lot ......I was greeted like an old friend. The KIA team went above board making myself and my wife comfortable and relaxed throughout the entire process. More

Great place to buy a vehicle, would highly recommend them to anyone who is interested in buying a new or used vehicle! Great service even after the sale. to anyone who is interested in buying a new or used vehicle! Great service even after the sale. More

Courteous, Timely, and Dependable The dealership set an appointment immediately for me due to an engine warning light. The alarm was nothing serious and I took advantage of an oil cha The dealership set an appointment immediately for me due to an engine warning light. The alarm was nothing serious and I took advantage of an oil change, tire rotation, and all points inspection during this appointment. The mechanic also test drove my vehicle, with my permission to be certain it was in proper working order. My time was well spent, the light is gone and the car is running great. More

Service Department is horrible -1 stars So took my Kia Sorento in for some possible minor issues that would needed a diagnostic test (under warranty still). Dropped it off, and the -1 stars So took my Kia Sorento in for some possible minor issues that would needed a diagnostic test (under warranty still). Dropped it off, and they gave me a rental car to drive for that day. Well, the service dept. "updated the computer" which "fried it". The car "would not start or do anything", so they could run a diagnostic, says the service department 3 days later after having to call and try and get and update. The person of contact would not, and did not keep me up-to-date at all. Never called, did not even note the service account, so no one had any idea of the status. - 2 weeks later, and 2 rental cars later we get the car back. The only way I even knew it had been worked on, is the grease on doors, hood, handles, quarter panel, and mud all over driver floor board and kick panel. - I could go on and on about the complete unprofessional way they handle business. (maybe Enterprise could share some tips on how to run a professional customer service business). In the future, I will take my car to Kia of Cleveland (which is WAY out of my way). I would hope they treat their service customers much better. (*not wanting an hourly update, but ANY update in 2 weeks other than the customer having to call and no one knows anything other than one person that is never there). - Horrible service and customer service. Kia of Chattanooga owner needs to seriously invest some personal time in the service department, and lack there of. More

Awesome service! The service was very reasonably priced and I was in and out of the dealership in 45 minutes. I especially liked the fact that I could get my car serv The service was very reasonably priced and I was in and out of the dealership in 45 minutes. I especially liked the fact that I could get my car serviced at 5:00 p.m. More

This was a wonderful experience, and our sales rep, Craig, was fantastic! He went above and beyond what was expected. This was our first time buying a Kia, and we love it!! Craig, was fantastic! He went above and beyond what was expected. This was our first time buying a Kia, and we love it!! More

Great deal on a Kia Sorento! Excellent service! Always a pleasant experience at Kia of Chattanooga! Sales and management will get you in new or used car now matter what it takes. pleasant experience at Kia of Chattanooga! Sales and management will get you in new or used car now matter what it takes. More

Got me into a car with a cheaper payment like I wanted! I came with a friend and originally was looking for them a car, but the guy kind of ignored my friend and went straight to me. I love that he got me a came with a friend and originally was looking for them a car, but the guy kind of ignored my friend and went straight to me. I love that he got me a perfect car for my needs, but also needs to be aware of other buyers even if they are just looking. More