Kia Of Chattanooga

I dropped my car off the day prior to have oil change and my interior lights checked out. About 4 hours the next day I call to see what's up ava they haven't done anything to it. They said they called but I my interior lights checked out. About 4 hours the next day I call to see what's up ava they haven't done anything to it. They said they called but I was home all day and there was no call. I was told my apt was July 6th, not June 8th. Why would I have scheduled an oil change for 6 weeks in advance? Exactly! I wouldn't have. They then proceed to tell me my maintenance plan expired at 60000 (I had 60900 on my car) I was under the impression my maintenance plan was for as long as I had my car but I guess I could have misinterpreted when I signed. Anyways, there was no mention of this at the previous oil change and they could have done a courtesy and let me know then. I told them to forget it and that was pretty shady. On top the lights which haven't worjed since the last oil change. They told me it would be 99 bucks to check it and then if it warranty they would credit it or whatever. At that time they told me to change the lights to make sure it wasn't a bulb. The lights come on and then go off and flicker. They stay on sometimes and work. They told me the bulbs were bad. Umm, they start on and work sometimes. That's a weird magical light bulb. They didn't have that part to fix either. I'll have someone else check it. On top of that my battery went out in 2. 5 years. Put better batteries in. That's not on them, that's on Kia. I've purchased 2 kias from this dealership and really had no complaints up until these last 2 appointments. Very unprofessional and disappointing. I won't be back to this dealership again. They've lost a repeat customer. More

They were slow to answer. I also feel that they took my tire and replaced it with a damaged one in hope I would buy a new one from them for 600 when i could get one for 200. tire and replaced it with a damaged one in hope I would buy a new one from them for 600 when i could get one for 200. More

Took a little too long. Went outside of dealership and my car was setting there. I figured the service was complete so I went and ask. I was told the paperwork was being completed. Waited on that unti my car was setting there. I figured the service was complete so I went and ask. I was told the paperwork was being completed. Waited on that until my husband walked into the service dept and ask again. It seems everyone was returning to work the next day but that did not help us. More

Had to take my car in for an issue and everyone at KIA of Chattanooga was very kind and did everything possible to help me with my problem! Great service and communication Chattanooga was very kind and did everything possible to help me with my problem! Great service and communication More

thanks my 2019 kia forte needed touchup servicing rode to kia of chattanooga immediately was greeted service writer diagnosed difficulty introduced my 2019 kia forte needed touchup servicing rode to kia of chattanooga immediately was greeted service writer diagnosed difficulty introduced me to kia touchup artist took my kia approximately 30 minutes later returned with my kia and scrape had disappeared wow and accepted a 20 dollar coupon received in mail from kia as payment yes me and my kia are very happy campers More

Hank was such a wonderful caring and very informative salesman listened to what we needed and made everything run smoothly. We got a car that we love salesman listened to what we needed and made everything run smoothly. We got a car that we love More

Great customer service, Charlie N the whole team. I recommended kia too my friends and family. kia always take good care of me and my car. Thank You so much!! recommended kia too my friends and family. kia always take good care of me and my car. Thank You so much!! More

I had a really great service since last time I had to get a detailed redone. The service manager was a really awesome help, Greg! a detailed redone. The service manager was a really awesome help, Greg! More

I arrived early by 15 mins and they took my car straight back and completed the work in about 45 mins! They did an excellent job thank you for all you guys do to keep me and my family safe on the road!! back and completed the work in about 45 mins! They did an excellent job thank you for all you guys do to keep me and my family safe on the road!! More

Kia Service is always helpful and does a great job on my car. I have had the car for 5 years and always took it for service and to but new tires. car. I have had the car for 5 years and always took it for service and to but new tires. More