Kia Of Chattanooga

Sales person was very respectful didn't hover over me. I was very satisfied by the salesman he didn't hover over me answered my questions pulled vehicle out so I could look at it all the way around and ins I was very satisfied by the salesman he didn't hover over me answered my questions pulled vehicle out so I could look at it all the way around and inside.went over paperwork with me with very detailed stuff.i would recommend him and this dealership to my friends and family. More

Installing a clock spring Went one week to have clock spring installed but it was not available till Monday of next week. Installed the clock spring as promised. Thanks to Jaco Went one week to have clock spring installed but it was not available till Monday of next week. Installed the clock spring as promised. Thanks to Jacob for getting this so I could take my trip to Florida for fall break. More

Outstanding! Juan was amazing to work with. He was very knowledgeable about the vehicles and answered all of our questions. When it came to the financing side the Juan was amazing to work with. He was very knowledgeable about the vehicles and answered all of our questions. When it came to the financing side the man who helped us was amazing. He explained everything to us in a way we could easily understand and even gave us tips on how to up our credit for the future. Overall a fantastic experience. More

Very fast and helpful Hassle free, told him what I wanted he pulled it around and signed the papers. Excellent salesmanship, we will definitely go back next time when in ne Hassle free, told him what I wanted he pulled it around and signed the papers. Excellent salesmanship, we will definitely go back next time when in need of a new car. More

Good service KIA Service department helped us understand the work that was being done to our vehicle. The waiting area is very nice and the wait time was reasonable Service department helped us understand the work that was being done to our vehicle. The waiting area is very nice and the wait time was reasonable More

Communication I called set up for oil change due to a new engine in my 2013 Kia an told him needed oil change an it was losing oil: he said we will change an have y I called set up for oil change due to a new engine in my 2013 Kia an told him needed oil change an it was losing oil: he said we will change an have you bring back after 1000 an then again after another 1000 an go from there! I ask how long will it take he said about an hour so we set the date: I got there early thinking I was getting oil change: So after finishing up found out they only put in oil on top of old oil. I could have done that an would not of had to drive from Lafayette Ga to Chattanooga TN. Then after all this all he said was do you wanna to schedule an oil change! Talked to manager an he said the same I think they should do free oil change: wasted 3 hours of my day Driving up there adding oil an hour there an hour back home: Very Disappointing why would I drive to Chattanooga just for you to add oil: I could have done that an never left home🤬 More

Took way too long. I took my car in for an oil change for the first time since I purchased it. And I suppose the oil change was fine. As far as I can tell they changed t I took my car in for an oil change for the first time since I purchased it. And I suppose the oil change was fine. As far as I can tell they changed the oil and inspected the vehicle for other needs. I appreciated that they didn’t try to upsell air filters or wipers or anything like that which I know my car doesn’t need yet. My only issue is that I waited for nearly two hours. For an oil change. And to make that worse, I made an appointment in advance. I could see waiting that long if I just drove up at lunch time on a busy day. But I made an appointment a week ahead of time and still it took two hours. FOR AN OIL CHANGE. That’s at least an hour too long is not more. More

Assistance with a smile Juan went above and beyond to assist me to get the car I wanted to the dealership. Through all the stress of my work Juan worked around my crazy hect Juan went above and beyond to assist me to get the car I wanted to the dealership. Through all the stress of my work Juan worked around my crazy hectic schedule to get all of my needs met. More

Regular maintenance visit I have been to Kia of Chattanooga for several service jobs since I bought my Kia Soul and this has been my worst experience. I scheduled a detailed m I have been to Kia of Chattanooga for several service jobs since I bought my Kia Soul and this has been my worst experience. I scheduled a detailed maintenance for 830 am. I dropped my car off and arranged a ride to work. Charlie, the maintenance rep, stated he would call me with the outcome of my brakes evaluation...he never did. I arrived back at the dealership around 2 pm and checked in Charlie. He was unable to provide me any info and asked me to wait in the lobby. I waited for an hour. Charlie came in and said the couldn't find any problems with my brakes and they would "get started" on the other maintenance. I was confused about this since my car had been dropped off at 830 and was just getting started. Also, I knew something was wrong with the brakes and asked them to recheck and advised them to turn the rotors. Long story short, I left the dealership at 545 pm. I dont feel I need to explain the issues, but all need to be addressed. Especially time management. I am very upset with Kia of Chattanooga and I am looking into changing dealerships. This was unacceptable. More

Timely and Efficient Had been there couple of days previous for service. Spotted the Burnished Copper Sportage and wondered if it was time for a trade in. Laquesha Wood Had been there couple of days previous for service. Spotted the Burnished Copper Sportage and wondered if it was time for a trade in. Laquesha Wood met us in the parking lot when we pulled in and the rest was Timely and Efficient. We didn't plan on driving out with new car per say, but glad we did. Laquesha was very helpful and professional. She moved us thru the process without a glitch. More