Kia Of Bradley

Free oil change I went in for a free oil change...258$ and 3 hours later.. I finally got out of there.. They always find other things wrong.. Then I got home and foun I went in for a free oil change...258$ and 3 hours later.. I finally got out of there.. They always find other things wrong.. Then I got home and found aninside plastic piece from in side the car laying on the seat... I will NEVER deal with these people again... More

bad dealship in honoring what is stated Bought a 2016 jeep wrangler on Monday, returned it on Wednesday because of no heat and the service dept said there was a clog in the system. They said Bought a 2016 jeep wrangler on Monday, returned it on Wednesday because of no heat and the service dept said there was a clog in the system. They said I would have my down payment in 7 days. The day I return the jeep the guy in finance indicated to me that the loan paper work wasn't sent in yet to the finance company so they had no knowledge of this loan. Thursday mid day I'm receiving a call from the finance company asking me about the jeep I had just purchased? Thought the Kia finance guy told me paper work hadn't gone through? After receiving the call from the finance company I called Kia and spoke with the finance guy, he indicated to me that the paper work was electronically sent to the finance company. These guys have no clue to what they are talking about. I will update this review if my 5k down payment isn't received in 7 days More

Excellent customer service!!!!! I came in looking for 2 vehicals one for my wife and my self. Bought a nice GMC Sierra and a Kia Optima. Great customer service no pressure atmospher I came in looking for 2 vehicals one for my wife and my self. Bought a nice GMC Sierra and a Kia Optima. Great customer service no pressure atmosphere. More

Overall car care and experience I am customer of Kia Bradley because of my experiences with Darin in auto service. His level of integrity and approach to honest vehicle care is beyon I am customer of Kia Bradley because of my experiences with Darin in auto service. His level of integrity and approach to honest vehicle care is beyond reproach. He has helped me when my vehicle have been damages as well as when I needed another vehicle to purchase. He has always recommended the most viable route for repairs and purchase. All of my vehicle come from the dealership where Darin has worked in the service department. Prior to dealing with him, I have always noticed the cavalier nature of people in this industry where piling on the repairs without thought of the time or costs, have always been disheartening. Darin always puts the customer first! Roland P. More

Made my wife happy with a new car Kirbey McCormick did a great job taking care of us. He was able to get my wife a car she was happy with and take hers in as a trade in. Kirbey McCormick did a great job taking care of us. He was able to get my wife a car she was happy with and take hers in as a trade in. More

Love this place - Great people My wife had bought a 2011 Sportage from AJ, I went in an bought a 2013 Kia Optima. A year later she traded in her Sportage for a 2015 Sorento and I t My wife had bought a 2011 Sportage from AJ, I went in an bought a 2013 Kia Optima. A year later she traded in her Sportage for a 2015 Sorento and I traded my Optima in for a 2015 Optima. Love the people and the service department. Couldn't ask for a better place to go. More

Great Car Great Deal I came the Kia of bradley to see a ford explorer but it wasn't really what i wanted. My sales associate AJ showed me a mercury mountaineer that was ni I came the Kia of bradley to see a ford explorer but it wasn't really what i wanted. My sales associate AJ showed me a mercury mountaineer that was nicer than i thought we could afford, but gave us a deal that was in our price range. Thanks for making it happen Kia of Bradley, we love our new car! More

Service Department is a dream! I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and t I have been taking my car to Kia of Bradley for service for several years now, and have never been disappointed. They consistently do great work and their customer service is out of this world good. Service personnel treat me as if I were a friend or a relative. They don't insult my intelligence, or assume that because I'm a woman, I know nothing about cars. If repairs are needed, they tell me exactly what needs to happen, how much it will cost, and how long it will take, and let me make the decisions. They will tell me if it's a problem that needs repair immediately, or if it's something that we can just keep an eye on. Let's face it.. sometimes things don't go according to plan, but on the rare occasion - maybe one? - where I have had a minor problem or a question about the work after it's done, they willingly investigated my concerns and if something needed adjusting, they adjusted it. They are flexible and work around my schedule for appointments. They handle the heavy lifting when I need to rent a car. If I'm waiting for my car, they offer to take me to nearby businesses to shop or have lunch. My most recent visit was in late October for an oil change and I wanted them to check on a steering issue. They found the problem, repaired it that day, and I confidently went on my road trip the following week, without incident. I live about an hour's drive from this dealership, so taking my car in for service here is no small decision. There are a lot of dealers and service options available to me a lot closer to home. But I would not take my car anywhere else. I tell all my friends that they won't find this high level quality of service nor the courtesy and concern for the customer anywhere else. I haven't. I have dealt with dealers in several states for more than 40 years and this is by far the best service experience I have had anywhere, anytime. More

Exceptional My husband and I have both been utilizing The service department at Kia of Bradley for numerous years as they have repeatedly exceeded our requests an My husband and I have both been utilizing The service department at Kia of Bradley for numerous years as they have repeatedly exceeded our requests and expectations. The service itself is exceptional and the personalized attention by the Service Manager and staff is personal and genuine. Love these people. More

HAD MY CAR SERVICED HERE AND THEY DAMAGED IT Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA Let me start off by saying I am absolutely disgusted by the lack of professionalism in this establishment. I had my 2013 Kia Optima SXL towed by KIA roadside assistance because my car left me stranded on the side of the road. With only 45k miles on it this was a bit of a disappoint. Unfortunately, this was just the beginning to my nightmare. At first Kia of Bradley refused a rental car even though my internal engine failure was covered under my 10 year 100,000 mile warranty. After some arguing and a call to kia consumer affairs I was able to get a rental. I was told my car would take between 1 1/2 - 2 weeks since a total engine replacement would have to take place and it must be ordered/shipped in. 48 hours later I received a call from the service department saying that my car was ready for pick up. Upon arrival my car was missing the bottom portion to my front bumper, was out of gas, and the vehicle was out of alignment. I requested to talk with the "award winning" manager from the service department and he never came up front. Instead he got in his car and took off. So, I called the Bradley Police Department since my car was damaged in their care. The dealership blamed the poor tow truck driver even though we watched him load my car and he's been in business for 40+ years. It was myself, the officer, the tow truck driver, and now both managers from Kia of Bradley all standing there in the middle of the show room trying to come up with a plan on how to fix my car. Not only was I insulted and belittled by the manager in front of the officer but they refused to accept any responsibility for their actions. The tow truck driver even offered to go in on half of the repair cost and Kia still refused! I have never in all of my years ever been treated like this. Looks like it's time to lawyer up. Please do not waste your time. T. Ryder 11/13/15 More