Kia Of Bradley

I, like a lot of other people apparently, was interested in getting a fully loaded 2027 Seltos in Iceberg Green. I went through a number of dealerships – the first could not get any dealer to trade with the in getting a fully loaded 2027 Seltos in Iceberg Green. I went through a number of dealerships – the first could not get any dealer to trade with them, the second refused to reserve it for me even with a deposit, the third told me it was there when it was sold the day before. I ended up contacting Bradley of Kia to see if they could locate one, and shortly after was contacted by Grayson who told me he could probably get me one sooner than the other dealership I was talking to. I ended up putting a $500 deposit down to secure the exact model through a dealer trade and went to pick it up on my day off, driving an hour each way, only to find that it too had been sold the day before I got there even though it had been reserved for me. Grayson openly admitted this was their mistake, and general sales manager Derek also came in to apologize and told me this was not how they do business, and also let me know that if I was interested in continuing to do business with them, they would locate the exact car I wanted and sell it to me for $1,000 less than their invoice price. Grayson promised that they would do everything to get me the car I wanted, even if he had to drive to get it himself. This was vastly different than my experience at a North Aurora Kia dealership that had also told me a car was available when it wasn't. They owned up to the error and made it worth my while to come back. Within a week, they had located the exact vehicle and did a dealer trade. Their employee drove 6 hours round trip to bring it back to Bradley for me to purchase on my next day off. This time the car was waiting for me outside, and was exactly what I wanted. The dealership honored their $1,000 off invoice price, and was able to get me the price and monthly payment that I wanted. The manager stopped in and thanked me for coming back to do business with them. The car was washed and had a full tank when I left with it, and I couldn't be happier. More

I BOUGHT A NEW 2024 KIA FORTE IN 2024, IT'S NOTHING BUT A LEMON !!!!!!!!! I TOOK IT IN YESTERDAY FOR A OIL CHANGE, AND THE DUMBASSES DON'T KNOW HOW TO CHANGE OIL !!! I'VE HAD THE KIA IN THE GARAGE FOR RE A LEMON !!!!!!!!! I TOOK IT IN YESTERDAY FOR A OIL CHANGE, AND THE DUMBASSES DON'T KNOW HOW TO CHANGE OIL !!! I'VE HAD THE KIA IN THE GARAGE FOR REPAIR 7 TIMES , AND IT'S STILL A PIECE OF CRAP !!!! TOTAL WASTE OF MY MONEY! ( MADE THE MISTAKE AND PAID CASH, OR I WOULD LET THEM EAT IT !!!!!!!!!) More

Joe was very fast and smooth at making my experience buying a vehicle and - best I’ve ever dealt with with - very knowledgeable. buying a vehicle and - best I’ve ever dealt with with - very knowledgeable. More

I tried to book service for my 23 kia Sorento but they wouldn't let me and hung up on me. I was forced to go to Matteson, IL and I live less than a mile away from this service center. Matteson Illinois is wouldn't let me and hung up on me. I was forced to go to Matteson, IL and I live less than a mile away from this service center. Matteson Illinois is approximately 25 miles away. Before that, they booked me for a recall and I waited. When the day came I was told there was no recall. I am an Black American and they don't appreciate my business so I will drive the 25 miles for service. All these years and apparently the hatred still exists. I will not force my way into where I am not wanted. More

Always get great service and suggested service. Great crew. Never been disappointed. Going on 3 years. Thank you and MERRY CHRISTMAS TO ALL. Great crew. Never been disappointed. Going on 3 years. Thank you and MERRY CHRISTMAS TO ALL. More

Recalls on my vehicle and needed a oil change. Kia of Bradley prides itself on platinum service but they were unwilling to help. I called two weeks in advance of my vacation needing service. Kia n Kia of Bradley prides itself on platinum service but they were unwilling to help. I called two weeks in advance of my vacation needing service. Kia not able to help unless I left car overnight and Kia not willing to provide a loaner vehicle and would not give me a timeline. Disappointed that I bought a vehicle from a dealership not willing to take care of its customers. More

I have taken my car in to Kia for service five times. I’ve only owned it for six months now and they still refuse to fix my USB port telling me that my USB port and my 12 V work when they do not I highly I’ve only owned it for six months now and they still refuse to fix my USB port telling me that my USB port and my 12 V work when they do not I highly do not recommend Kia of Bradley. More

If I could give this zero stars I would. The amount of lies this dealership runs on is ridiculous. They sold me a 22’ K5 they told me was brand new multiple times, besides being used as a de The amount of lies this dealership runs on is ridiculous. They sold me a 22’ K5 they told me was brand new multiple times, besides being used as a demo. Demo, meaning a manager drove this car back and forth to work. Came to find out after purchasing there was an owner before it was a demo. After previously working in a dealership, I will never personally buy a used car. If I would have known this was used I WOULD NOT have purchased the vehicle. I also had a list of issues that should’ve been fixed during a UCI (Used Car Inspection), but weren’t. THEY DID NO INSPECTION ON THIS VEHICLE! Only sent it to detail to have it cleaned up, who did an awful job. After calling and complaining and arguing multiple times, they fixed said issues on car. ( Keep in mind after 4 months I traded this K5 in at another dealer because of how troublesome it was). The salesman here also have no knowledge as to what they are selling, a GT-Line does not have a dual exhaust, and ambient lighting unless installed aftermarket (which still was not in this vehicle), thus what they were promoting when selling the car to me. Lastly, I used to work for the Mercedes/Mazda dealership on William Latham, and multiple dealerships in Bourbonnais REFUSE to work with this dealership because of how poorly ran this dealership is. Please save your time and save yourself and RUN from this dealership. Take the extra time and drive to Orland Park! More

The staff was very nice. I bought a used car and I had a problem with the brakes. I called on Saturday after the service dept. closed. I was called on Monday morning to brin I bought a used car and I had a problem with the brakes. I called on Saturday after the service dept. closed. I was called on Monday morning to bring my car in on Monday afternoon. My car was repaired the same day. The service department is great. Thanks guys. B. Hall More

Felt like we were ripped off on price of car and trade in . First car for my son and really took advantage of it . Never will buy a car from them again . First car for my son and really took advantage of it . Never will buy a car from them again More